BMW of West Chester

My experience with Justice and Otto's could not have been better. Justice worked with me over many weeks to make sure I found the ultimate driving machine that was just perfect for me. I would recommend th better. Justice worked with me over many weeks to make sure I found the ultimate driving machine that was just perfect for me. I would recommend them both to anyone. More

My experience with Mohammad was phenomenal from start to finish. Our experience started through email. I let him know what we were looking for and what features we needed at a fair price. He delivered j finish. Our experience started through email. I let him know what we were looking for and what features we needed at a fair price. He delivered just that. We were able to sit down and talk numbers. Everything was transparent as we went through it together on a large monitor. Once a deal was reached he took it from there. After 24 hours the wife and I decided we wanted a slightly more expensive model. Mohammad didn’t hesitate or gripe at our request. My wife and I work odd hours, so getting to the dealership together was almost impossible. Mohammad took the time and drove to each of us to sign the papers. Talk about going above and beyond. Delivery was outstanding. He was very thorough and patient. Got me set up and on the road when I felt good with everything. The dealership itself is clean, friendly, and attentive. One of the best experiences I’ve ever had with a dealership. I highly recommend Mohammad and Otto’s BMW! More

Truly, the experience of purchasing my BMW was wonderful and completely professional. Scott was very prompt, clear and very knowledgeable! I would highly recommend Otto’s. and completely professional. Scott was very prompt, clear and very knowledgeable! I would highly recommend Otto’s. More

We are a new customer to Otto's and BMW. We had a great experience from the initial telephone conversation and follow-up visits with Ian Martin. He was a true professional ,not pushy and we truly felt like experience from the initial telephone conversation and follow-up visits with Ian Martin. He was a true professional ,not pushy and we truly felt like he was working for us. Noel Montesano did a great job with the car delivery process. I can tell that the whole organization is focused on creating the best possible customer experience! More

My experience from the test drive to purchase of this beautiful BMW was absolutely seamless. Scott was attentive and knowledgeable and a pleasure to work with. beautiful BMW was absolutely seamless. Scott was attentive and knowledgeable and a pleasure to work with. More

Great, the purchase was painless, fast and efficient. Great Job Scott. I would definitely consider doing business again with Otto's BMW. The process was spot on. Great Job Scott. I would definitely consider doing business again with Otto's BMW. The process was spot on. More

Brian DiPaolo worked very hard and did a tremendous job finding the perfect BMW for me. He demonstrated a great work ethic and commitment to getting me exactly what I needed. finding the perfect BMW for me. He demonstrated a great work ethic and commitment to getting me exactly what I needed. More

I had an awesome experience purchasing my first BMW through Otto's. They were able to adjust when I was late for the test drive and made time for me throughout. Everyone was completely professional a through Otto's. They were able to adjust when I was late for the test drive and made time for me throughout. Everyone was completely professional and kept me informed every step of the way. More

Mohammad was the best salesperson I have ever worked with. He was professional and respected me and my time. There was never any pressure and he made us feel welcomed and the buying process was effortle with. He was professional and respected me and my time. There was never any pressure and he made us feel welcomed and the buying process was effortless. When I came to pick up my car, he walked thru all of the settings and even hooked up my phone and had us on our way within 30 minutes. We will definitely be recommending him and Ottos to our friends. It is worth the drive from the middle of Delaware to receive such great service from such a wonderful and knowledgeable team (both Mohammad and Noel) More

We have been customers of Otto's for more than a decade and have referred friends to this dealership, who have also become repeat customers. Ian Welsh is a great agent to work with. He is responsive, knowl and have referred friends to this dealership, who have also become repeat customers. Ian Welsh is a great agent to work with. He is responsive, knowledgeable and very patient as you think through choices. What we like best is that there is no pressure with Ian. He listens to what you are looking for then focuses on that and does not do a hard sell on other things. Wilmer Rodriguez, as always, remains very customer-focused and he was the one who originally drew us to Otto's. Elias Randall is also great on the technology training visits. Over the last twelve years we have purchased seven BMWs from Otto's and have never been disappointed. Some we ordered, some we bought off the lot, but were delighted with them all. I highly recommend this dealership and these team members. They make you feel like you matter to them as a customer. More