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BMW of West Chester
West Chester, PA
3,019 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,019 reviews
February 17, 2021
By far the easiest car buying experience. Thanks to Ian Welsh. They made it so easy we flew from NC to West Chester to pick up my wife’s new SUV. Welsh. They made it so easy we flew from NC to West Chester to pick up my wife’s new SUV. More
by motor29
Employees Worked With
Ian Welsh
February 16, 2021
The dealership clearly puts the customer experience as no. 1 priority. You feel it in everyone interact with. The buying process was painless and price seemed fair. Based on previous experience, servic no. 1 priority. You feel it in everyone interact with. The buying process was painless and price seemed fair. Based on previous experience, service is also first class. Justice is a pleasure to work with - this is the third car I bought from him, and hopefully these will be many more in the future. More
by schiffpl
Employees Worked With
February 14, 2021
Robert Madden and everyone at Otto's BMW made our purchasing experience the best we've ever had. Every inquiry was answered promptly, expectations were always met and often exceeded. purchasing experience the best we've ever had. Every inquiry was answered promptly, expectations were always met and often exceeded. More
by Jeff
Employees Worked With
February 13, 2021
Brian was amazing! He is very friendly and made the process of buying a great experience. I will recommend him to my friends and family. process of buying a great experience. I will recommend him to my friends and family. More
by jbcraig11
Employees Worked With
Brian DiPaolo, Elias Randall
February 12, 2021
By far the most seamless process of buying a car, highly recommend giving them the opportunity for your next car buying experience! Paperwork and picking up the vehicle were a breeze, probably consuming an recommend giving them the opportunity for your next car buying experience! Paperwork and picking up the vehicle were a breeze, probably consuming an hour of time, thanks again. More
by Jim C
Employees Worked With
February 11, 2021
Evan was extremely knowledgeable and helpful. He worked Evan was extremely knowledgeable and helpful. He worked around my schedule and has been available to provide assistance 24/7 The dealership its Evan was extremely knowledgeable and helpful. He worked around my schedule and has been available to provide assistance 24/7 The dealership itself was very clean and friendly. I was greeted immediately as I entered the building and offered refreshments etc. More
by JDE3021
Employees Worked With
Other Employees :
Chris Clayton, John Keenan
February 07, 2021
Fantastic service and treated us very well especially with us traveling from several states away to pick up the car. No surprises when we completed the paperwork. Thanks so much Ian and Otts! with us traveling from several states away to pick up the car. No surprises when we completed the paperwork. Thanks so much Ian and Otts! More
by tammygilley
Employees Worked With
Ian Welsh
February 03, 2021
My wife and I love working with Ian. He is professional, knowledgeable and easy to talk to. I will refer anyone I know looking for an amazing car and car-buying experience to him! knowledgeable and easy to talk to. I will refer anyone I know looking for an amazing car and car-buying experience to him! More
by djwalker1
Employees Worked With
Ian Welsh
February 03, 2021
This dealership was very to the point and very welcoming. They helped us quickly and sufficiently. They sold us the best car and definitely recommend buying from this dealership!! They helped us quickly and sufficiently. They sold us the best car and definitely recommend buying from this dealership!! More
by dmwunder
Employees Worked With
January 31, 2021
Jay was awesome to work with. Has his own personal journey with multiple BMW's and has a depth of experience. Easy ordering, timely feedback and great communication. journey with multiple BMW's and has a depth of experience. Easy ordering, timely feedback and great communication. More
by W Hesel
