BMW of West Chester

The salesman (Justice) was very professional, accommodating, and courteous. He was honest and up front with the processing fees and our agreed upon selling price. He was accommodating while accommodating, and courteous. He was honest and up front with the processing fees and our agreed upon selling price. He was accommodating while complying to the Cov19 restraints. After the sale, he took time to review may features of the car with me. During the sales transaction, the finance department initially omitted the $1,000 deposit amount which I placed down. This error was quickly corrected once I noticed it. I would give Otto's 4 out of 5 stars for overall rating. More

Very professional and took the time to make sure I was comfortable and thoroughly informed throughout the whole car buying process which can typically be extremely stressful. I would highly recommend anyo comfortable and thoroughly informed throughout the whole car buying process which can typically be extremely stressful. I would highly recommend anyone interested in a new or used BMW check him out More

Lorenzo is awesome. So attentive and knowledgeable. Worked closely with us to make sure we got what we are looking for. Recommend him to anyone looking to purchase a car. Worked closely with us to make sure we got what we are looking for. Recommend him to anyone looking to purchase a car. More

Incredible service and sales from Ian and Elias! Ian made the sales experience painless and actually enjoyable! Easy going, no pressure and got me the deal and car I wanted! Will do business with him when my the sales experience painless and actually enjoyable! Easy going, no pressure and got me the deal and car I wanted! Will do business with him when my 3 year lease is up! Elias was great in showing me all answers to the features I had questions with. Friendly, smart and great to deal with! More

I really didn’t know much about the dealership before and I’ve never owned a BMW, but I was impressed with the facility, the people who work there and of course the car! and I’ve never owned a BMW, but I was impressed with the facility, the people who work there and of course the car! More

Drove 1 1/2 hours, great experience. Otto’s was 1 1/2 hours from where I live, but they had the car I wanted. A great professional experience. Really fantastic. No hassle. Treated us ri Otto’s was 1 1/2 hours from where I live, but they had the car I wanted. A great professional experience. Really fantastic. No hassle. Treated us right. I have another bmw up on lease in November and I’d go back to them. Jay Miller salesperson was top notch and finance dept great as well. Every step was flawless, professional and courteous. More

We saw the car we wanted at Otto’s. I texted Scott (this wound be my fifth purchase with him) and immediately had the relevant information we needed. The next day we had our test drive and a few texts later wound be my fifth purchase with him) and immediately had the relevant information we needed. The next day we had our test drive and a few texts later we were signing a few papers and driving off. Always appreciate the friction free service. More

Robert Madden was a pleasure to work with. He made the entire sales process very easy and served me at my needs. I was able to get a fantastic car that fitted my needs. His follow up and follow through wa entire sales process very easy and served me at my needs. I was able to get a fantastic car that fitted my needs. His follow up and follow through was excellent. More

Great Experience The Team at Otto's especially Lorenzo Adiletta was courteous and professional and made our buying experience easy without any pressure. We actually The Team at Otto's especially Lorenzo Adiletta was courteous and professional and made our buying experience easy without any pressure. We actually enjoyed our buying experience. More

Mohammad was great !He was so patient with this old fart Mohammad was great ! He was so patient with this old fart . He took his time explaining everything He’ll make a great salesman I think he deserves Mohammad was great ! He was so patient with this old fart . He took his time explaining everything He’ll make a great salesman I think he deserves a big raise Thanks again Mohammed Cush More