BMW of West Chester

good buying experience with no pressure I was looking for a used X3 and found one at Otto's. The sales people were helpful without pressure to buy and were there anytime I had a question. D I was looking for a used X3 and found one at Otto's. The sales people were helpful without pressure to buy and were there anytime I had a question. Delivery was easy with basic instruction given on the car's operating systems. I know I can go back with any questions or problems. More

Our experience at Otto BMW was excellent. Very friendly staff. Allowed us to review the inventory on our own which is always great. Once we started asking questions about the vehicles, Scott assisted u staff. Allowed us to review the inventory on our own which is always great. Once we started asking questions about the vehicles, Scott assisted us with the utmost professionalism. You could tell that Scott thoroughly enjoys his job and believes in the BMW product. After comparing a couple of models we made our decision to purchase. Scott made the purchase process a breeze making it all the more enjoyable. While Scott was finishIng up the paperwork, Mohamad, our assigned tech expert reviewed all of the features with my wife and I making sure we understood how to operate all of the hardware and software features of the vehicle. He was excellent and patient while answering all of our follow up questions. I would highly recommend Otto BMW the next time you’re in the market for a new vehicle. More

Third time buying a bmw from ottos . Went to other dealerships just to compare and there is no comparison . Scott Gately in sales will take care of you and always goes the extra mile . Rob in service dealerships just to compare and there is no comparison . Scott Gately in sales will take care of you and always goes the extra mile . Rob in service is great! Everyone is super friendly and accommodating . More

Car Purchasing Made Easy and Without Stress This is the second time I worked with Scott Gately and his team. I purchased a car from him in 2014 and liked the stress-free experience. When I was This is the second time I worked with Scott Gately and his team. I purchased a car from him in 2014 and liked the stress-free experience. When I was in the market for a new BMW, I called him and he promptly arranged a meeting. Within 30 minutes we had the whole deal arranged. It is a pleasure working with someone who knows what they are selling. When I picked up the car, Jesse Hatten walked me through the menus and helped get my car set up. It was a pleasure working with him. He knew his stuff! Furthermore, I have been taking my cars there for years for service. It is always friendly, professional and I don't feel I am overcharged for work. In fact, several of the employees found ways to reduce the cost of repairs (coupons, specials, etc.). That makes me want to go back since they value my return business. I especially like Bill Cosenza. He is honest and I trust him. And the thing I was most impressed with? They sent me a video of the underside of my car, clearly explaining what needed repair and showing me. I was impressed. More

Ian Martin It has been a pleasure to deal with Ian Martin. I have leased and purchased three BMW's through this dealership and the experience has been superb It has been a pleasure to deal with Ian Martin. I have leased and purchased three BMW's through this dealership and the experience has been superb More

A Wonderful Experience This was our first experience with BMW. By far, for my husband and I - this was our best car buying experience ever. All of the staff at Otto's were s This was our first experience with BMW. By far, for my husband and I - this was our best car buying experience ever. All of the staff at Otto's were so friendly, clearly professional and well trained. Robert worked so well with us and answered every burning question that we had. He dedicated so much time to helping us find the perfect car. We felt so special throughout our entire experience. If we could give 6 stars- we would. More

very professional and friendly Ethan was great to work with. He worked hard to find the car we wanted and did a great job taking care of us though out the whole process. We highly Ethan was great to work with. He worked hard to find the car we wanted and did a great job taking care of us though out the whole process. We highly recommend Ethan to anyone looking for a car. More

Thank You Justice!!!!! I have purchased far amount of cars from Otto's. Each and every time they exceed my expectations. Justice was great to work with. Makes my life easi I have purchased far amount of cars from Otto's. Each and every time they exceed my expectations. Justice was great to work with. Makes my life easier when purchasing cars. Looking forward to my next purchase with Justice at Otto's More

Ottos is a top-notch BMW dealership excellent products, excellent service ...they treat you like a client not a customer. I have been leasing and buying BMW’s from Ottos for at least 25 years it has always excellent service ...they treat you like a client not a customer. I have been leasing and buying BMW’s from Ottos for at least 25 years it has always been a great experience. More

Superb car buying experience I just purchased my first BMW from Scott Gately of Otto's BMW. From the moment my husband and I walked into the dealership, we were treated with respe I just purchased my first BMW from Scott Gately of Otto's BMW. From the moment my husband and I walked into the dealership, we were treated with respect. We explained to Scott what we were looking for and he helped us narrow down our choices from the used certified cars. While we test drove the 328, Scott explained many of the technical features of the car. I was impressed with his knowledge. When we returned a few days later to sign all the paperwork, Scott had everything ready, and the whole process was very pleasant. We were then turned over to a genius, who walked us through all the details of using and maintaining our new BMW. More