BMW of West Chester

Great Car Buying Experience! My wife and I recently purchased a vehicle at Otto's BMW. Our Client Advisor, Scott Gately made the car buying experience pleasurable. Scott is very k My wife and I recently purchased a vehicle at Otto's BMW. Our Client Advisor, Scott Gately made the car buying experience pleasurable. Scott is very knowledgeable, professional, and extremely easy to work with. I've bought BMW's from several other are dealerships and working with Scott & Otto's was clearly the best. More

Great experience This was my first BMW purchase and it was a great overall experience. Lorenzo was very polite and easy to work worth. They even notified my insurance This was my first BMW purchase and it was a great overall experience. Lorenzo was very polite and easy to work worth. They even notified my insurance company of the change, which is something I'm used to having to do myself when I purchased new cars from other dealerships. I had no trouble selecting a car from Otto's significant inventory, which was detailed and ready for me to pick up the next day! More

Easy Experience! I found the car that I wanted online and managed the entire deal, including the trade in for my old car, completely over email and text. The deal was I found the car that I wanted online and managed the entire deal, including the trade in for my old car, completely over email and text. The deal was more than fair and the service and response time were perfect. Definitely one of the top car buying experiences that I've had. More

New Tires or New Car?? Decided that it made more sense to trade in my 2012 3 series car for a new upgraded model. Robert Madden explained that the 3 series had experienced Decided that it made more sense to trade in my 2012 3 series car for a new upgraded model. Robert Madden explained that the 3 series had experienced a major upgrade in 2019. Looking through models in stock, I actually found my preferred color in a 2019 model. The bottom-line deal was perfect! Happy customer! More

I felt like the most important guy there. I was searching for a reliable pre-owned 4-series in Michigan, and was having difficulty. I expanded my search to a national level just for fun, and I was searching for a reliable pre-owned 4-series in Michigan, and was having difficulty. I expanded my search to a national level just for fun, and what looked like a great deal was available at Otto's. I requested information, and in a very short time, Scott contacted me to discuss the vehicle. In short, Scott made me feel comfortable with purchasing a one-way airplane ticket from Detroit to PA, write a check, and drive my purchase back. Once I got there, Scott made the experience both efficient and warm. Matt Carson stepped into show me some of the features I had questions on. In a few minutes, I was on my way back to Michigan, thrilled with the purchase I just made. Keep in mind: I didn't spend $100k. I didn't even spend half of that. But Scott and Matt made me feel like I had. It's something that's hard to come by when you're purchasing a vehicle anymore. Thanks for your level of service, Scott. It's uncommon, and spectacular. When I'm ready for another, I'll be returning. All the way from Michigan. More

World class dealershiop Just bought my 4th BMW from Otto's. My sales advisor was excellent, with tremendous knowledge about my vehicle and consideration of my needs. My ser Just bought my 4th BMW from Otto's. My sales advisor was excellent, with tremendous knowledge about my vehicle and consideration of my needs. My service advisor, Frank Adinolfi has professionally and efficiently guided me through any issue which has arisen on my 3 previous BMW's purchased at Ottos. More

Excellent buying experience! Great experience. Totally professional. Lorenzo was our salesperson - and he was FANTASTIC! Very thorough, conscientious and customer-focused. We are Great experience. Totally professional. Lorenzo was our salesperson - and he was FANTASTIC! Very thorough, conscientious and customer-focused. We are very happy with our purchase and would highly recommend Otto's and Lorenzo! More

Perfect! This was my most enjoyable car purchase I have experienced. I purchased my dream car at a great price; Justice was extremely knowledgeable, responsive This was my most enjoyable car purchase I have experienced. I purchased my dream car at a great price; Justice was extremely knowledgeable, responsive and a pleasure to work with throughout the process. More

Excellent Experience The entire staff was very friendly and were there to help me in whatever i needed. Nothing was too much trouble. Took as much time as i needed to unde The entire staff was very friendly and were there to help me in whatever i needed. Nothing was too much trouble. Took as much time as i needed to understand my new car features. More

Excellent Efficient Dealership We've had our previous BMW serviced at Otto's. Always very professional, on time, and courteous. We were looking for X5 with a very specific package We've had our previous BMW serviced at Otto's. Always very professional, on time, and courteous. We were looking for X5 with a very specific package combination (luxury seating and executive). Justice searched nationally, but we found the perfect vehicle in right color and package combo in an on dealership X7. Pricing was very competitive and we feel very very good about purchase and the dealership. It should always be that way! Thanks again. More