BMW of West Chester

Professional & Courteous Service Lorenzo was extremely helpful helping us find the right car to fit our needs. He was professional and extremely courteous during the process and, whe Lorenzo was extremely helpful helping us find the right car to fit our needs. He was professional and extremely courteous during the process and, when he delivered the car, he was very helpful explaining the use of the equipment. More

Robby was efficient knew his deity and answered ALL my questions now if I can remember it all!!! Thanks so very much Robby and best wishes to you in your new endeavor !! Mep questions now if I can remember it all!!! Thanks so very much Robby and best wishes to you in your new endeavor !! Mep More

Professional, Polite, Knowledgeable & Friendly Ian Martin was extremely helpful finding the right “surprise vehicle” for me with my husband. When we arrived everything was ready for us. My husband Ian Martin was extremely helpful finding the right “surprise vehicle” for me with my husband. When we arrived everything was ready for us. My husband has had several BMW’s (all from Otto’s) this is my first. So far I’m having fun with my X3. Thanks Ian for all your help and I’ll see you on my first service appointment. More

2019 M5 Ian did a great job walking me thorugh the options, availability and quickly got me into the M5 I was searching for several months. Great job, friend Ian did a great job walking me thorugh the options, availability and quickly got me into the M5 I was searching for several months. Great job, friendly and patient. More

Rob did a great job of explaining the vehicle's many benefits and features. He saved me a lot of time. He'll be a good salesman. benefits and features. He saved me a lot of time. He'll be a good salesman. More

Great experience to buy a car from Otto's BMW The sales team had done an excellent job to answer my questions about the car that I interested and offer me the best price and detailed delivery. The sales team had done an excellent job to answer my questions about the car that I interested and offer me the best price and detailed delivery. More

A Long Lasting Partnership Me and my family members have leased a total of 11 cars from Otto's over the years. This agency provides a friendly, comfortable environment which pu Me and my family members have leased a total of 11 cars from Otto's over the years. This agency provides a friendly, comfortable environment which puts you at ease as soon as you walk thru the door. Justice Morgano, who has serviced my husband and I since the beginning of the relationship, has always given us exactly what we wanted without any gimmicky sales pitches .The service department is excellent. and has always been accommodating,..going above and beyond the norm . I would highly recommend Otto's to anyone who is in the market for a luxury vehicle. More

Stress free car shopping Went in to look at a used X3. Once we got to the dealership we didn’t like the one we had seen on the website. Working with Scott we found a differ Went in to look at a used X3. Once we got to the dealership we didn’t like the one we had seen on the website. Working with Scott we found a different vehicle and in less than an hour we did a test drive, got a trade in value on our car (Very fair) and a fair price on the X3. This was our third car we’ve purchased at Otto’s and it won’t be our last. When we went back the next day to pick it up it was well detailed and honestly looks new! More

Excellent service through the entire purchase! I needed to replace my daughter's 4 Series Convertible that was totaled after only 40 days of ownership. Otto's had exactly what I needed! Ian Martin I needed to replace my daughter's 4 Series Convertible that was totaled after only 40 days of ownership. Otto's had exactly what I needed! Ian Martin was my sales associate, he was awesome. He is friendly, personable and responsive. The entire process was smooth and transparent. I purchased the car on Friday afternoon and it was ready for my daughter to take home 11 AM the next morning. Since my search was limited to a specific model, I dealt with a number of different BMW dealerships in the Tri-State area. A Otto's, I received friendly attentive service from the entire staff from the time I was greeted at the front door until we drove the car off the lot. I can tell you from experience, that attention does not happen everywhere. I highly recommend Otto's BMW! More

Otto BMW dealer was excellent. Everything was ready when we arrived to pick up our car. They were very courteous and spend enough time to go over the car. we arrived to pick up our car. They were very courteous and spend enough time to go over the car. More