BMW of West Chester

Customer of Otto's since 1984 - Owned over 30 BMW's I live in Hockessin, Delaware and have been a customer of Otto's since 1984. My wife and I have owned over 30 BMW's (all models). Despite the 30 minut I live in Hockessin, Delaware and have been a customer of Otto's since 1984. My wife and I have owned over 30 BMW's (all models). Despite the 30 minute drive to the dealership, I always go to Otto's for service and for sales. The service department is outstanding. It is headed by Chris Clayton who is knowledgeable and customer focused. The repairs are always done according to BMW specifications. I always get a BMW loaner car during service. I never experienced an issue with service for during all my time as a customer. Frank Adinolfi is my service advisor. Bill Cosenza is my service advisor when Frank is out of the office. Great job done by both. The sales department is staffed with excellent sales personnel either for used or new cars. Over the years, have purchased special order new, european delivery at the factory in Germany, in stock new, and certified pre owned. Recently, I worked with Ian Martin and Wilmer Rodriguez for the purchase of a BMW X5. The entire experience was pleasant and my X5 delivery went without any issues. Ian and Wilmer are true sales professionals. You can tell that I am very loyal to Otto's BMW because they have earned my loyalty over the years. I recommend this dealership to anyone considering a purchase or needing expert service. You would be pleased with your experience and would not be disappointed. More

Courteous staff, customer-focused sales experience My husband and I were looking for a luxury SUV and were not sure if we wanted new or used, The staff at Otto’s were attentive, but did not hover or pr My husband and I were looking for a luxury SUV and were not sure if we wanted new or used, The staff at Otto’s were attentive, but did not hover or pressure us in either direction. Ian presented facts on both the new models and the pre-owner models in stock and gave us time alone to explore the vehicles and talk privately about our options and arranged a test drive as well. When we returned from the test drive, Ian was with another customer and introduced us to Earle to go over the preowned stock that had the options we wanted. Earle was friendly anddirect and made us feel like he had our best interest in mind. We were impressed how they worked as a team to give us the best service and attention. Great customer experience! We love our car and highly recommend this team.. More

Great service Ian was really accommodating and answered all my questions. He was easy to talk to. I felt comfortable right away and the deal was fair without a hass Ian was really accommodating and answered all my questions. He was easy to talk to. I felt comfortable right away and the deal was fair without a hassle. More

Ottos and Ian are always great to work with It’s always a great experience working with ottos. Everyone is so professional and on point all the time. Ian Welsh is great to work with. If you want It’s always a great experience working with ottos. Everyone is so professional and on point all the time. Ian Welsh is great to work with. If you want a BMW, Ottos is the place to go. More

The entire process was excellent! This afternoon I bought a certified pre-owned 3 series. I worked with Ian Welsh and found him to be very easy to work with and extremely knowledgable This afternoon I bought a certified pre-owned 3 series. I worked with Ian Welsh and found him to be very easy to work with and extremely knowledgable about the entire process. More

Share your experience I work with Mr. Ian Martin on Saturday, March 30, 2019. My experience with Mr. Martin was a delight. I found Mr. Martin to be patient, profession I work with Mr. Ian Martin on Saturday, March 30, 2019. My experience with Mr. Martin was a delight. I found Mr. Martin to be patient, professional, and and not aggressive. I believe that I got a good deal and I’m looking forward to working with him in the future. More, I would highly recommend Mr. Martin to family and friends. Sincerely, Olivia Richardson More

Great experience We had a very easy and straightforward buying experience. Ian Martin was fantastic to work with. Friendly staff all around. Would definitely recommend We had a very easy and straightforward buying experience. Ian Martin was fantastic to work with. Friendly staff all around. Would definitely recommend Otto’s to all. More

My Unicorn After searching for months, I finally found my "unicorn" at Otto's. I wanted a six speed coupe with a heated steering wheel and when one turned up 15 After searching for months, I finally found my "unicorn" at Otto's. I wanted a six speed coupe with a heated steering wheel and when one turned up 150 miles away in West Chester, PA, I knew it was the right vehicle for me. Doing business with Scott made the whole transaction a piece of cake. The car was ready for me to inspect on my arrival in its own private showroom, and it was property detailed and all of the promises made were kept. Scott went out of his way to facilitate the transaction, and two hours after arriving at Otto's, I was on the road in my new car. Couldn't ask for better service. Thanks so very much. More

Top Notch Earle was fantastic to deal with - personable without being pushy, and went above and beyond to get us everything we wanted in our new vehicle. We wal Earle was fantastic to deal with - personable without being pushy, and went above and beyond to get us everything we wanted in our new vehicle. We walked away (actually drove away) completely satisfied with our experience. More

Easy Buying Process Ian provided excellent customer service. After finally deciding to purchase an X3 after months of consideration and many test drives, Ian encouraged u Ian provided excellent customer service. After finally deciding to purchase an X3 after months of consideration and many test drives, Ian encouraged us to purchase a vehicle that best matched our needs and to customize instead of settling for a vehicle on the lot. We got exactly what we wanted at a reasonable price. He made the entire process easy. More