BMW of West Chester

Pleasant experience Heath helped us look at several options for a larger vehicle with more passenger room as well as cargo. No pressure, no “salesy” talk. He acted as a Heath helped us look at several options for a larger vehicle with more passenger room as well as cargo. No pressure, no “salesy” talk. He acted as a resource for us in providing us the information we wanted to make our decision. From driving on the lot to driving off, a very pleasant car buying experience which left us feeling refreshed. More

Great transaction This was a smooth transaction from start to finish. Justice Mogano couldn't have made this deal any easier. I highly recommend Otto's BMW if you are l This was a smooth transaction from start to finish. Justice Mogano couldn't have made this deal any easier. I highly recommend Otto's BMW if you are looking for a car. More

2nd purchase from the dealer and sale person Great sale and very helpful sales rep (Ian). I brought my first BMW from him in 2015 and when I was ready for an upgrade, I went back to him and he d Great sale and very helpful sales rep (Ian). I brought my first BMW from him in 2015 and when I was ready for an upgrade, I went back to him and he did not disappoint me. The whole Otto’s Family is very welcoming right from the front door. And my sales rep was honest, which was very important to me. More

Beyond perfect experience and exquisite customer service. Heath Cameron went above and beyond in helping us purchase our BMW. His customer service was impeccable, from the beginning to end of the sale. Even Heath Cameron went above and beyond in helping us purchase our BMW. His customer service was impeccable, from the beginning to end of the sale. Even through our own challenges, Heath was fully confident we would drive away in the BMW we test drove (BMW X3). I highly reccomend Heath for anyone who is interested in a BMW. Beyond BMW I hear he is a family man, an adventurer and can ride a snowboard like no tomorrow. Thank you Heath for the best car experience my finance and I have ever had! More

Great Sales and Service Team Noel (Sales), Brian (Genius) and Kevin (Service) all welcomed me as a new member of the Ottos Family. Answered all my questions and explained the buy Noel (Sales), Brian (Genius) and Kevin (Service) all welcomed me as a new member of the Ottos Family. Answered all my questions and explained the buying process, vehicle features and warranty / service processes. I look forward to a long and lasting relationship with my Otto's team. More

Ottos and Justice worth the drive There is a BMW dealer 40minutes from my home but after visiting Ottos, we decided it was worth the 4 hour drive to buy from them. We were visiting my There is a BMW dealer 40minutes from my home but after visiting Ottos, we decided it was worth the 4 hour drive to buy from them. We were visiting my daughter and planned to stop by Ottos to just look at the new models. After meeting Justice we realized his level of service, knowledge and commitment to getting us the fairest deal made it worth the long drive to give our business to Ottos. More

Above and Beyond Expectations I've been a client of Otto's for well over 10 years, as both a buyer of new vehicles and a customer in their service department. In all cases, they h I've been a client of Otto's for well over 10 years, as both a buyer of new vehicles and a customer in their service department. In all cases, they have been courteous and knowledgeable, and they have always given me a sense of confidence in what they are telling me about new vehicle options as well as diagnosed needs for service and maintenance. They are the standard to measure all others. More

Thank you Otto's and Ian M! Felt that I received a great deal of care from Otto's and Ian. They/He were attentive to my needs, never pushed me in a certain direction, but clearl Felt that I received a great deal of care from Otto's and Ian. They/He were attentive to my needs, never pushed me in a certain direction, but clearly laid out my options with pros and cons. He was honest and got me to where I needed to be from a vehicle and financial standpoint. Excellent experience! Will recommend to others, as well as plan to be in the Otto's family for a long time. More

Customer Focus - Integrity - Service I've been an Otto's customer for over 20 years and have purchased/leased many vehicles for myself and family. I think the hallmark of any service prov I've been an Otto's customer for over 20 years and have purchased/leased many vehicles for myself and family. I think the hallmark of any service provider is consistency of behaviors. At Otto's It starts with how I'm warmly greeted at the front door by Robin Gibbons, the receptionist, to my sales consultant, Justice Mogano, whom I consider to be a trusted advisor as well as a family friend. Couple that with a friendly, efficient service staff that explains in plain language what is needed to insure a well maintained and safe vehicle, and you have a recipe for success that keeps me coming back. In short, it comes down to a customer focused culture that Michael Valdez has nurtured in his organization over the years to make it a winner! More

Honor Ian is a man of honor. He has been my BMW car salesman for about 2 years now. I title this review as Honor and say Ian is a man of honor because he ac Ian is a man of honor. He has been my BMW car salesman for about 2 years now. I title this review as Honor and say Ian is a man of honor because he actually cares that you are getting the best deal. He is not trying to screw you on commissions like most car salesman. He makes sure you are happy with your purchase through and through. He sells with honor by caring about his customer. I am not just talking about money even though Ian will get you the best deal. Ian goes out of his way to make sure you the customer are actually satisfied with the car. I originally wanted one type of SUV and Ian said "I think based on what you want to do with the car you may want to go with x SUV." And he was right. Again, he cares about his customers. Ian's bottom line is not the dollar it is the satisfaction of his customer. More