BMW of West Chester

Great sevice from Justice Morgano as usual. We were able to manage logistics of vacation and count on all handled properly. New comfort seat is a real improvement over other for older population We were able to manage logistics of vacation and count on all handled properly. New comfort seat is a real improvement over other for older population. More technology than we will need and ALWAYS great sevice from Justice. Love it. More

Kevin & Kevin Were Great! They worked together and I love the loaner vehicle! They stay in contact with you every step of the way to ensure i understood and cost of work being They worked together and I love the loaner vehicle! They stay in contact with you every step of the way to ensure i understood and cost of work being performed. And all the staff is courtesy and professional from the valet team, rental service & service. More

Great experience Scott was great I let him know what needed and wanted he found the right car and he went above and beyond to meet my needs Scott was great I let him know what needed and wanted he found the right car and he went above and beyond to meet my needs More

Easy Experience From the comfortable lounge area to the willingness to discuss options, the experience with this dealer and Justice was a pleasure. With all the opti From the comfortable lounge area to the willingness to discuss options, the experience with this dealer and Justice was a pleasure. With all the options and variables involved with buying a BMW it can be a little daunting to try and get what you want but Justice explained everything and made the buying experience a pleasure. More

Very Impressed! I was very impressed with all of the staff who work in the service department. They went above and beyond! Thanks so much for the excellent job and cu I was very impressed with all of the staff who work in the service department. They went above and beyond! Thanks so much for the excellent job and customer service. More

wasted half of my day I called and made a reservation for car service at this place because it's closer to my home. So I took off from work and drove there only to find out I called and made a reservation for car service at this place because it's closer to my home. So I took off from work and drove there only to find out that my appointment was at a different site that's lot farther from here. I had to cancel my appointment for that day More

Thorough and knowledgeable From the moment I talked to Joe over the phone I knew my experience was gonna be great. He made the whole transition from making the appointment, drop From the moment I talked to Joe over the phone I knew my experience was gonna be great. He made the whole transition from making the appointment, dropping off the car and pick up a breeze. He was very thorough and knowledgeable. Only thing I wasn’t happy was with the wash, I dropped off a clean car and got it back with water stains on the body and streaks on the windows. But that’s minimal compared to Joe’s professionalism ......Joe Keep up the good work! More

Kinda stuck with what I have. There is nothing particularly unique or above average about Otto's Service. If you have other options, take them. I would buy here again - just not mu There is nothing particularly unique or above average about Otto's Service. If you have other options, take them. I would buy here again - just not much impressed with the service department. More

Responsive service with respect for customer time constraints and needs. They go out of their way to make it more convenient for you--loaner car, faster turnaround, etc with respect for customer time constraints and needs. They go out of their way to make it more convenient for you--loaner car, faster turnaround, etc. More

Love Ottos Service!! Always a pleasure getting the car serviced with Ottos! Fast, thorough, pleasant, cooperative and courteous service every time!! Quotes are accurate - Always a pleasure getting the car serviced with Ottos! Fast, thorough, pleasant, cooperative and courteous service every time!! Quotes are accurate - the entire team is awesome! More