Back

BMW of West Chester

West Chester, PA

4.8
4,236 Reviews
Contact Dealership

1275 Wilmington Pike

West Chester, PA

19382

Directions

By Type

Showing 4,236 reviews

November 09, 2022

We purchased our BMW X3 from Otto's BMW and we couldn't be happier. Our salesperson Dan McCloy was fantastic across the board. He was very informative and helpful through the whole process and worked to More

by ec3238
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan McCloy, Wayne Matsinger
Nov 10, 2022 -

BMW of West Chester responded

Thank you for your outstanding compliments for Dan for delivering the helpful and informative purchase experience we always strive for. Thanks also for your recognition of Wayne for helping you understand all the features your X3 has to offer. Welcome to the Otto's BMW family!

November 09, 2022

First time buying a BMW and the Ms Lauren was excellent in helping me get the car available a a great price so check them out but make sure you check her. 😊 More

by Derrick24dk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lauren Pierce/ Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

BMW of West Chester responded

We are delighted to hear Lauren delivered a great experience for you on your first BMW purchase! Enjoy the fall driving season and many thanks from all of us here at Otto's BMW!

November 09, 2022

I brought my 3 in for service and they gave me a 7. Very sharp car, but tech was far beyond my expertise. Cameron, the “genius” as they call them, showed me through the car and made me feel comfortable More

by themedprof
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Ashman
Nov 09, 2022 -

BMW of West Chester responded

Outstanding! We're delighted to hear Cameron was able to help you feel comfortable the technology in the 7 series. Thanks again for choosing Otto's.

November 08, 2022

I had a great experience working with Lauren from Otto's BMW! She was easy to work with, a true professional, and went above and beyond making sure every last detail was met. I highly recommend going to L More

by jackie_brandt
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Lauren Pierce/ Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

BMW of West Chester responded

Thank you for your outstanding endorsement of the professional and detailed purchase experience delivered by Lauren. We are delighted to hear you were so pleased. Many thanks for choosing Otto's BMW!

November 08, 2022

Cameron is very knowledge of the BMW technical system. He spent time making sure I understood all of systems thoroughly. Many other employees would have told me to consult the car manual. BMW should be p More

by Geomaalrx
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Ashman
Nov 09, 2022 -

BMW of West Chester responded

Thank you for your wonderful compliments for the assistance provided by Cameron. We want you to enjoy all the features your BMW has to offer. Many thanks again for choosing Otto's!

November 08, 2022

Great dealership. Everyone was incredibly friendly and attentive. Even though we were early for our appointment they were very accommodating. Kyle Murphy took us for o More

by J_ree
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Matsinger
Nov 08, 2022 -

BMW of West Chester responded

Thank you for your wonderful recognition of the assistance provided by Kyle, Scott and Wayne in making your purchase a great success. It is a team effort here at Otto's BMW!

November 07, 2022

Wayne was very knowledgeable about the tech and features of the vehicle I purchased. He explained everything and helped me set up my car profile, apple play and satellite radio. More

by lancestuart73
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Matsinger
Nov 08, 2022 -

BMW of West Chester responded

Thank you for your kind words for the assistance delivered by Wayne on your recent purchase. We are delighted to hear he was able to help get your vehicle set up to enjoy all the features it has to offer. Thank you for choosing Otto's BMW!

November 03, 2022

I had an appointment with one of your Genuis representatives. Wayne Matsinger assisted me going through all my choices from a software standpoint on my new X3. He was friendly , knowable, profe More

by Allecat9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Matsinger
Nov 04, 2022 -

BMW of West Chester responded

Thank you for your recognition of Wayne M for his professional and knowledgeable assistance. We want you to be able to enjoy all the features your BMW has to offer. Many thanks for choosing Otto's BMW!

November 01, 2022

Worked with me well. Not to aggressive but was attentive to my wants and needs. I’m happy with Ottos, Lauren and my BMW purchase. More

by Salterd62
Recommend Dealer
Yes
Employees Worked With
Lauren Pierce/ Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2022 -

BMW of West Chester responded

Thank you for your complimentary words for the attentive assistance delivered by Lauren on your recent purchase. Many thanks again for choosing Otto's BMW!

November 01, 2022

Great service and Wayne was very helpful. This is my first BMW but certainly not my last. More

by smcmahon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Matsinger
Nov 01, 2022 -

smcmahon responded

yes, please send.

...
282
...