BMW of West Chester

Responsive to my needs, every time. Otto's BMW is staffed by many of the most helpful and low pressure professionals I've ever encountered. From new car buying and Euro Delivery to more Otto's BMW is staffed by many of the most helpful and low pressure professionals I've ever encountered. From new car buying and Euro Delivery to more modest Pre-Owned options, Otto's BMW is your best choice. The service department is also full of engaged enthusiasts who are there to keep your vehicle maintained and to solve problems if they arise. Heath Cameron is such a pleasure to deal with that I have given him in the neighborhood of 25 referrals over the past few years. More

Awesome experience! I had reached a point in life where, once my old sedan became not worth servicing, I felt I had earned a “nice car”. I wasn’t sure what that meant but I had reached a point in life where, once my old sedan became not worth servicing, I felt I had earned a “nice car”. I wasn’t sure what that meant but on the advice of my cousin went to Otto’s. What a wonderful recommendation! Dallas (sorry for losing his last name) was the ‘genius’ who focused my needs and desires to pick the 3 series. Justice Morgano was the salesman who found the perfect choice. Everyone there was so kind and helpful, far nicer than all the other dealerships I had visited. I would highly recommend them! More

Embracing the Zen Capturing the ideal Customer Experience is rare enough, but doing it with Zen is…priceless. The personal touch and genuinely helpful attitude start Capturing the ideal Customer Experience is rare enough, but doing it with Zen is…priceless. The personal touch and genuinely helpful attitude started with a plug-in parking space for my other vehicle. A beautiful showcase for the vehicles makes it feel like you’re visiting them in the harmony of their natural habitat – no holding pens required – and one even might like to go home with you. My tour guide and supporting team for the habitat were exquisitely knowledgeable and exuded genuine respect for their charges. The presence of socks with a little attitude, only enhances this effect. In addition to a fantastic driving experience, the realization of a better than expected value, was the moment of peace. My visit to Otto’s BMW, not only resulted in an excellent vehicle that I think may have actually adopted me, it was a surprising and welcome opportunity to embrace my Zen. More

Otto’s does it again! I want to thank Ottos for another great purchasing experience. I sent a text expressing my interest in an X5 coming off lease. Scott took care of me a I want to thank Ottos for another great purchasing experience. I sent a text expressing my interest in an X5 coming off lease. Scott took care of me and called me immediately. The next day I bought the car. In and out in less than 90 minutes. Scott was the best. While waiting on the paper work a BMW genius ( not me of course) brought me up to speed. I will miss my previous 330i CPO that I traded in for the X5. However, on the test drive I fell in love with my new X5. I am a true believer in BMW and Ottos. There are other BMW dealers close to me, but I will always come to Ottos for their personal service. This is me second CPO. When I need to replace this X5, I will do it again with Ottos. My greatfull thanks goes out to Scott and Ottos staff. You’re the best. More

Customer satisfaction Put together a win .. win deal for both of us! Gave me fair value for my trade in. The car was priced right and they even went the extra mile to add a Put together a win .. win deal for both of us! Gave me fair value for my trade in. The car was priced right and they even went the extra mile to add an accessory I wanted through a third party. More

Helpful and experienced Going into the dealership they greeted me with positive and helpful attitudes. They offered me drinks and never tried to push a newer model vehicle an Going into the dealership they greeted me with positive and helpful attitudes. They offered me drinks and never tried to push a newer model vehicle and they helped me obtain the vehicle that I wanted. Would recommend to anyone. More

Purchase new BMW X3 We are repeat users. The dealership is great, staff is friendly, informed, and allow you to inspect the vehicles at your leisure. Staff gives good adv We are repeat users. The dealership is great, staff is friendly, informed, and allow you to inspect the vehicles at your leisure. Staff gives good advice without pressure. We always enjoy our visits there! More

VIP Service Heath is an amazing client advisor. He truly has the customers best interest at heart & goes above & beyond to find a way to ensure his customer is no Heath is an amazing client advisor. He truly has the customers best interest at heart & goes above & beyond to find a way to ensure his customer is not only happy but satisfied. He’s a pleasure to work with plus he’s a great guy with a fabulous sense of humor & great taste in music! I’ll never buy a car from anyone else! More

Came Back for Another BMW Our experience with Otto’s BMW was so good that we decided to come back and get another one. Our salesman Heath Cameron again came through for us. W Our experience with Otto’s BMW was so good that we decided to come back and get another one. Our salesman Heath Cameron again came through for us. We were looking for a particular color combination on a 2019 430i hardtop convertible. We were prepared to order it but looking at the accessories we wanted the price of the car was a little more than we anticipated. Heath offered to find us a dealer demo with a few thousand miles. Within one day Otto’s found us a car that was in immaculate condition with only 3,000 miles. We picked it up within several days. We also got an excellent deal based on my research of pricing in the area. Thanks to Otto’s BMW and Heath Cameron. More

The BEST!! Absolutely incredible car buying experience at Otto’s BMW! My salesperson, Heath Cameron, is top notch and a true asset to the team. He is knowledge Absolutely incredible car buying experience at Otto’s BMW! My salesperson, Heath Cameron, is top notch and a true asset to the team. He is knowledgeable, friendly, and a pleasure to work with. Buying a car should be fun and easy, and I can guarantee that with both Heath and Otto’s! I love my X2 and can’t wait for the next 3 years in it. More