BMW of West Chester (formerly Otto's BMW)

Simply the Best! Best experience ever! The BMW knowledge Justice has is enviable. I guess that’s what happens when you’ve been selling them at the same place for 20 ye Best experience ever! The BMW knowledge Justice has is enviable. I guess that’s what happens when you’ve been selling them at the same place for 20 years! Justice had everything ready for me when I walked through the door after driving 2 hours to get there. Very impressive. And Noel the Finance Manager....this guy is hilarious! I could have talked to him forever. I will absolutely drive the 2 hours to buy my next BMW when my lease is up. Thanks guys!!! More

The absolute best! The X5 I just bought from Otto’s is my third car from this dealership. I broke the ice with a 335, went with a 650i next and now the X5. I have bought The X5 I just bought from Otto’s is my third car from this dealership. I broke the ice with a 335, went with a 650i next and now the X5. I have bought a lot of cars from other dealerships before and Otto’s is way above the others! The sales and service department are second to none. Wilmer Rodriguez, Dan Stangl, Ethan Lilly and Noel Montesano treated us like royalty! I can’t say enough for the lengths they went to ensure my satisfaction. The service department is also exceptional. Frank Adinolfi has always been genuinely interested in any concerns I’ve had. These employees actually seem to live and breath these cars. I come from a dealership background and truly know dedication when I see it. Once again, Otto’s is the best! I really wouldn’t consider any place else. More

Best used car purchase experience! We visited Otto’s BMW for a certified pre-owned convertible with low mileage. We had also hoped for a vehicle in a limited color selection. Our model We visited Otto’s BMW for a certified pre-owned convertible with low mileage. We had also hoped for a vehicle in a limited color selection. Our model was there-a 428i XDrive in silver, on the showroom floor! Ian Martin was selected to handle our inquiries, and he was excellent! He was straightforward and quite knowledgeable about the car- inside and out. He was highly competent in all aspects of the sale. He also was well-versed in going through the technology after we purchased it, as well as patient. More

The best experience ever! Scott was amazing, the process was short and sweet but yet very informative. I talked me through every step and was very clear in letting me know what Scott was amazing, the process was short and sweet but yet very informative. I talked me through every step and was very clear in letting me know what would be more beneficial for me. Purchasing the car was by far the best experience ever! More

Great experience with all negotiation done online! I traveled all the way from North NJ to buy a car from Ian Welsh, and I was not disappointed. I was interested in a loaner the Otto's had up on their I traveled all the way from North NJ to buy a car from Ian Welsh, and I was not disappointed. I was interested in a loaner the Otto's had up on their site and reached out for pricing. Ian made it easy to get pricing through email and after a brief phone conversation, we agreed on terms and did most of the paperwork over email. I went in on a Saturday morning to pick up the car and the process was quick and easy. Everything was as discussed, and I was in and out in less than an hour. I highly recommend anyone to reach out to Ian Welsh if they want a great deal on a BMW! More

Great Sales Team! The Sales Team at Otto's is great. Justice is definitely on top of everything and worked with me on getting what I wanted. Even helped with the pric The Sales Team at Otto's is great. Justice is definitely on top of everything and worked with me on getting what I wanted. Even helped with the price a little bit more right at the end. He was very professional and knowledgeable. Would recommend using Justice for your next car purchase for sure! Dealership was friendly and a very nice environment to walk in to. More

Extraordinary Experience This was my first time at Otto’s and I would like to commend their professionalism and plethora of knowledge on the product. I’ve never felt more conf This was my first time at Otto’s and I would like to commend their professionalism and plethora of knowledge on the product. I’ve never felt more confident driving off of a lot understanding my car. Thank you to Scott and the Otto’s crew for an excellent experience. More

BMW Genius Help I recently had questions about my new Z4M40 and had spent over an hour trying to get help through my car manuel. Finally, I called Otto's and spoke wi I recently had questions about my new Z4M40 and had spent over an hour trying to get help through my car manuel. Finally, I called Otto's and spoke with Raheem Barnett, BMW Genius. In less than 10 minutes, Raheem solved all my problems. This is a GREAT dealership with GREAT people working there! More

Great experience! After owning a competitor’s model for the past several cars, it was time to.brach out. I began on-line and was super impressed by the excellent guida After owning a competitor’s model for the past several cars, it was time to.brach out. I began on-line and was super impressed by the excellent guidance I received at Otto’s BMW. The attention I received was complimented by my Advisor Heath. After the sale, the excellent service didn’t end there. The trading I received for my vehicle was fantastic as well. I highly recommend that your next driving experience start at Otto’s. More

Excellent service ever received at a car dealership!!! You know how a car dealership can get you at times. But this has to be the smoothest purchase of my brand new BMW ever. Scott G. was my salesman and h You know how a car dealership can get you at times. But this has to be the smoothest purchase of my brand new BMW ever. Scott G. was my salesman and he’s too good. He’s honest and will work with you to get to a comfortable position you can’t imagine. Seriously! Whether you are in the area or not, and if you plan to buy a bimmer, this is THE place to be. Look for Scott if you get lucky. :) More