BMW of West Chester (formerly Otto's BMW)

Easy, straightforward process I like to buy my cars at the dealer that will service them so when Ian was willing to work out numbers over email before I came in, buying from Otto's I like to buy my cars at the dealer that will service them so when Ian was willing to work out numbers over email before I came in, buying from Otto's was a no brainer. Combine that with a large selection of inventory and convenient location, and it really makes Otto's the clear choice for BMW shopping. More

Friendly people and easy process I walked in with the intention of purchasing a certified pre owned X5, and Jay could not have made it easier. He took me around the lot, giving me the I walked in with the intention of purchasing a certified pre owned X5, and Jay could not have made it easier. He took me around the lot, giving me the perfect amount of detail without over-doing it like everyone knows salespeople can do. (I’m also a salesman) Once I picked the one, the buying process was great. Jay and Melissa really helped out with payment details, registration, and trading in my old car. Both of them were down to earth, friendly, and not afraid to crack a joke or two, which I really enjoyed. Melissa gave me all the details of my new vehicle and Jay briefed me on the controls, and I was on my way. I stopped in a few weeks later for an encore appointment with Raheem, and it was very pleasant. There were a few questions I had on the interface of the vehicle, and Raheem answered every one. Not only did he give me good explanations on different features that I already use, but he also showed me a few new features that are going to be very useful. Overall, I had a great experience. I left with exactly what I wanted, and with a smile on my face. I highly recommend Otto’s BMW in West Chester. More

Good Customer Service I wanted to buy my first m3 and i was looking at other dealerships but otto’s had the friendlies staff and gave me the best deal out of everyone ! I D I wanted to buy my first m3 and i was looking at other dealerships but otto’s had the friendlies staff and gave me the best deal out of everyone ! I Definitely recommend them More

tech instruction Raheem was great answered all my questions and reviewed the features for my x-5 added to my comfort level for the features of the car Raheem was great answered all my questions and reviewed the features for my x-5 added to my comfort level for the features of the car More

Information from Raheem Yesterday I met with Raheem Barnett, who was a BMW Genius with plenty of information about my new X-3. He had a great combination of BMW knowledge whi Yesterday I met with Raheem Barnett, who was a BMW Genius with plenty of information about my new X-3. He had a great combination of BMW knowledge while pleasantly emphasizing the info I was interested in. More

Third time!! Otto's BMW, and specifically, Ian Welsh, have assisted us with the purchase of three vehicles. Each transaction was seamless, fair, and as easy as a v Otto's BMW, and specifically, Ian Welsh, have assisted us with the purchase of three vehicles. Each transaction was seamless, fair, and as easy as a vehicle purchase can be. We are nothing but satisfied with our vehicles, the warranty, and the experience we had at Otto's. Enthusiastically recommend you stop in if you are vehicle shopping! More

Simply easy car buying experience I went to the dealership to buy BMW (CPO). Scott was very professional and straight forward during the buying process. This was one of my quickest no I went to the dealership to buy BMW (CPO). Scott was very professional and straight forward during the buying process. This was one of my quickest no nonsense car buying experience. Walking in the dealership and driving the car out from the dealership in less than 3 hours!! Scott is the best salesman that I have ever dealt with and when I buy another BMW, I will call Scott Gately. More

Hard to impress a a customer experience executive On my way to Father’s Day dinner my wife’s truck decided it’s transmission had had enough and then my wife decided she was done driving a crew cab pic On my way to Father’s Day dinner my wife’s truck decided it’s transmission had had enough and then my wife decided she was done driving a crew cab pickup truck and she was going to drive something “fun and classy”. She drove a full size SUV and a huge pickup truck for the past 10yrs. Being stuck at home for a couple of days, my wife had a list of cars she wanted to look at. We were both heading out of town later that week so we had limited time to test drive. There were a couple of BMW models on the list and we had about 48 hours to test drive, decide on a car and tow our immobile trade in to the lot. I called Ottos on the way to the dealership and I got transferred to Scott Gately. I explained the predicament, the two cars she was interested in and that we’d be arriving in about 15 minutes. We pulled into the lot and Scott already had both cars in front of the dealership, standing next to them with keys in hand. He explained aspects of each car and after she test drove the 230xi he showed us around the lot to look at other options. He was never pushy, but throughout the process he eliminated friction and generally made the experience as seamless and easy as possible. He was a consummate professional, gave subtle guidance when it was appropriate, but generally allowed my wife to genuinely enjoy buying her first “just for me” car ever. The paperwork was just as easy, with my wife getting to learn all about the car while I did the boring stuff...and all in about 15 minutes. I used to run customer experience for Bank Of America, PayPal and Toronto-Dominion, so I can appreciate an excellent service experience...although my bar can be high. Scott exceed it on all fronts. I will definitely buy another BMW product due to this experience. BTW - he gave me a decent trade in but I never even shopped the price despite another BMW dealer I’d contacted aggressively contacting me. Didn’t matter as I’d built that trust with Scott. A+++ More

Scott for President 2020 I'm not a fan of high pressure sales pitches to say the least. Scott was easy going, professional, and friendly. Basically the opposite of your stereo I'm not a fan of high pressure sales pitches to say the least. Scott was easy going, professional, and friendly. Basically the opposite of your stereotypical car salesman. I'd previously visited another BMW dealership and left feeling like I didnt belong, but Otto's didnt have that vibe at all. More

Enjoyable, efficient and easy car buying experience From the first greeting at the impressive dealership to the thorough orientation to my new X5 , my experience at Otto’sBmw was first class. Scott G From the first greeting at the impressive dealership to the thorough orientation to my new X5 , my experience at Otto’sBmw was first class. Scott Gately did a great job of explaining the leasing process completely, doing all the necessary paperwork quickly, and even picked me up from the Audi dealership minutes after I’d turned in my car. It was definitely worth driving a little farther from my home to visit Otto’s. More