BMW of West Chester (formerly Otto's BMW)

Certified Pre-owned Purchase Otto's was one of three dealers with the exact certified pre-owned (CPO) vehicle I was interested in. Otto's was the closest so I used Otto's to take Otto's was one of three dealers with the exact certified pre-owned (CPO) vehicle I was interested in. Otto's was the closest so I used Otto's to take the car out for a spin. Not only did I fall in love with the car, but I appreciated the respect and sincerity Ian Welsh provided my wife and I, so I took my business to Otto's. Otto's was price competitive and supported negotiation via email for those who don't have the flexibility to meet in person after the test drive. During the closing process they were open with all the optional service and warranty packages and were respectful of our choices and efficient in the processing. We had a great upfront experience with our purchase and we hope the car delivers the same joy and quality I experienced on day one over the life of the vehicle. We would highly recommend Otto's and Ian Welsh for your next CPO purchase. More

New Car Purchase I recently purchased a 5 series from Otto's. I always heard great things about them. I wasn't disappointed from my experience. I went up there to "loo I recently purchased a 5 series from Otto's. I always heard great things about them. I wasn't disappointed from my experience. I went up there to "look" at a vehicle in hopes of trying to figure out what car I was going to buy. After 4 hours, lol, my husband and I walked out with a contract in our hands. Justice, our salesman, was awesome. He really worked with us to get what we wanted. Their showroom is state of the art. My car was the only one sitting in the "pickup" area . The BMW "genius" as they're called, thoroughly and patiently went over the car with me. Once I pulled out, I felt as though I had always owned one. Today, a week later, I received a follow up call to see how we're making out. Thanks, Otto's for all your help with the sale from beginning to end. More

Excellent Service If anyone is looking to purchase any BMW and wants great service ask for Ian Martin! I ordered an BMW X3 M40i with specific options. Ian made my car e If anyone is looking to purchase any BMW and wants great service ask for Ian Martin! I ordered an BMW X3 M40i with specific options. Ian made my car experience painless! He answered all my questions, kept me up to date during the build process and gave me a great deal! Thank you Ian! More

Best BMW yet! I have purchased now 8 BMW’s, all through Otto’s BMW and all through Scott Gately. Without question, each and every time, perfection. Scott listen I have purchased now 8 BMW’s, all through Otto’s BMW and all through Scott Gately. Without question, each and every time, perfection. Scott listens, makes recommendations based on my wife and I’s needs, never tries to upsell into something we do not need. Paperwork is always prepared ahead of time, taking no more than a few minutes to complete. Scott is very friendly and professional, making buying a BMW what it should be, fun exciting and memorable. Look forward to doing more business with Scott and Otto’s in the future! More

Straight forward Scott Gately was my sales rep. Transaction was done entirely by email and phone as I was living in China up until last week. Scott was very efficient Scott Gately was my sales rep. Transaction was done entirely by email and phone as I was living in China up until last week. Scott was very efficient and straight forward, I highly recommend him if you are in the market. More

BMW 530 I have had several Bmw’s and this is the 3rd one from Ottos. I have worked with Scott Gately on all of these cars. He makes the experience painless a I have had several Bmw’s and this is the 3rd one from Ottos. I have worked with Scott Gately on all of these cars. He makes the experience painless and time efficient. Scott knows that his customers don’t want the run around or to be constantly haggling on the price. We discussed what I wanted and worked together to make it happen. Additionally, when you come pick the car up, the paper work is minimal with no pressure on upselling as your time is valauable. Also, if you are returning a BMW, the turn in process is effortless, thanks to Scott and Wilmer. I have referred friends and family to Scott and Ottos and will continue to do so. Thank you, my new BMW is the best one yet. More

Great service and improved facility Excellent service as always along with its new and improved facility. It has been a great pleasure to work with account manager Scott Gately, highly r Excellent service as always along with its new and improved facility. It has been a great pleasure to work with account manager Scott Gately, highly recommended! More

Heath Cameron rocks!! Heath Cameron rocks. This is my second purchase using Keith. He is honest, resourceful and very pleasant to deal with during the whole process. He has Heath Cameron rocks. This is my second purchase using Keith. He is honest, resourceful and very pleasant to deal with during the whole process. He has definable earned respect among me and my friends in the BMW Car Club. More

Wonderful Experience Working with Justice and the team at Otto's for our first European experience was truly wonderful. We feel and are treated like celebrities once we wa Working with Justice and the team at Otto's for our first European experience was truly wonderful. We feel and are treated like celebrities once we walk through the doors of this dealership. We absolutely love our new BMW Hybrid. We would highly recommend Otto's BMW. More

Excellent Experience I highly recommend Ottos. Scott Gately was awesome and had everything ready for me when I arrived. The car was immaculate, and I couldn't be happier I highly recommend Ottos. Scott Gately was awesome and had everything ready for me when I arrived. The car was immaculate, and I couldn't be happier. What a great experience. More