BMW of West Chester (formerly Otto's BMW)

Great working with Scott! Scott Gately was great to work with. The whole process was efficient and hassle free. I was given a fair value for my trade and was treated with great Scott Gately was great to work with. The whole process was efficient and hassle free. I was given a fair value for my trade and was treated with great customer service by every one of Scott's associates I spoke to while at ottos. We agreed upon the sale and returned a few days later to complete a few minutes worth of paperwork. We both enjoyed taking possession of the car after being fully detailed in a glass room. I will be recommending Scott to friends and family who may be shopping for a BMW. This is how the BMW experience should be. Absolutely first class customer service! More

Superior experience My recent purchase at Otto was truly an enjoyable experience. Ian Martin was exemplary in his professional manner and expertise. He was accommodating My recent purchase at Otto was truly an enjoyable experience. Ian Martin was exemplary in his professional manner and expertise. He was accommodating and more than willing to do whatever possibke to ensure our satisfaction . I would definitely return when I am desiring a new vehicle. Ian is a valuable asset to the team at Otto BMW. Best regards, Daniel More

New Lease We are longtime customers of Otto’s BMW (more than 25 years). As a family we’ve owned 8 BMW’s from 3 Series to 750 and our experience from sales to se We are longtime customers of Otto’s BMW (more than 25 years). As a family we’ve owned 8 BMW’s from 3 Series to 750 and our experience from sales to service and everything in between has been exceptional. We recently leased a 5 Series and our sales representative, Scott Gately, was awesome - responsive on the front end and excellent follow up after the deal. In our 25 years with Otto’s we’ve had just two different sales representatives. The consistency has been great. They know us, and we know them. More

Excellent service Ian was a pleasure to work with. We needed a diesel car. We were not looking for BMW specifically. We were ready to visit multiple dealership based on Ian was a pleasure to work with. We needed a diesel car. We were not looking for BMW specifically. We were ready to visit multiple dealership based on what we look online. We decided to buy BMW at Otto and didnt look elsewhere because Ian was really great. Ian was very patience in terms of helping us deciding what car suits our need. We were in between 3 series sports wagon, X3 or X5. He explained the features of each car which took about half a day. He also gives us honest responds to our questions. It took us 2-3 times visit until we finally settle our choice of getting an X3. He worked with our work schedule to get the car ready and make the buying process easy. He even called us after we got the car and checked on us if things were going ok It really was just not Ian who gave us a great buying experience, but the whole staff at Otto did. From the receptionist desk to the service staff, everyone was friendly and helpful. The place was really nice too and clean. More

Our experience at Otto's BMW First I would like to say this will be the 3rd BMW we will have serviced at Otto's as well as our second purchase. Our current and past experience wi First I would like to say this will be the 3rd BMW we will have serviced at Otto's as well as our second purchase. Our current and past experience with purchase and service has always been "Excellent" and the facility and details are extremely impressive. Heath Cameron was very professional and thorough in demonstrating the features of our new BMW 328I Xdrive. Heath, Wilmer and the Otto's team went out of their way and worked to insure our purchase and vehicle was perfect at time of delivery. We even received a followup call from Heath to ask how the car performed on our 600 mile return trip home. We will definitely use Otto's for future purchases. Can't say enough about Otto's and Staff. Thank you. More

Always easy As this is my 4th or 5th car from Otto's, and more specifically, Justice Mogano, it's an easy transaction. In and out without a lot of hassle or waiti As this is my 4th or 5th car from Otto's, and more specifically, Justice Mogano, it's an easy transaction. In and out without a lot of hassle or waiting. The car was what I wanted. I actually traded in two cars on my new one this time and they even made that easy. More

Great experience! Second time at Otto’s and I can say that both times we have had a great experience with great customer service. From the moment you walk-in, you are g Second time at Otto’s and I can say that both times we have had a great experience with great customer service. From the moment you walk-in, you are greeted with a smile. We have worked with Heath Cameron twice and are have been truly pleased with our purchases! More

Great Experience We’ve purchased and leased from Otto’s. The rep we have worked with on each occasion, Scott Gately, has made each experience smooth, seamless and effi We’ve purchased and leased from Otto’s. The rep we have worked with on each occasion, Scott Gately, has made each experience smooth, seamless and efficient, so much so that we live out of state and continue to return to Otto’s. More

Buying 2018 330xi from otto’s Sales consultant knows his product and worked with us on finding the right car, price and finance options. Check out process was seemless and enjoyabl Sales consultant knows his product and worked with us on finding the right car, price and finance options. Check out process was seemless and enjoyable. More

6th BMW Otto’s is our dealership. They are professional and friendly. From sales to service. The dealership recently went through a massive construction remod Otto’s is our dealership. They are professional and friendly. From sales to service. The dealership recently went through a massive construction remodel over the past couple of years. Even through construction- they made it work for the customer. I dont know how they did it. But now that it’s complete. I see the vision they had from the start. They thought of everything. The place is perfect!! More