BMW of West Chester (formerly Otto's BMW)

I was originally referred to Heath at Otto's for my first BMW purchase. Devon BMW is much closer to my home, but the attitude there is snobby. Today I bought my second M3 from Heath, and enjoyed the transact BMW purchase. Devon BMW is much closer to my home, but the attitude there is snobby. Today I bought my second M3 from Heath, and enjoyed the transaction as much as the first purchase. No pressure, but very professional. Heath knows his BMWs, and the pricing is fair and consistent. The Exton location has excellent service, and they go out of their way to accommodate your schedule. I would never consider another BMW dealer. More

Heath Cameron was a great help when getting our new car. Although we built the car online before coming to the dealership and knew exactly what we wanted, he politely informed us about additional options an Although we built the car online before coming to the dealership and knew exactly what we wanted, he politely informed us about additional options and about pros and cons of some of our choices, which was very helpful, especially since he managed to do so without being overbearing or condescening. Technical prowess and efficiency can be expected, but Heath brings something very refreshing to the table - namely respect for the customer's time and preferences, as well as the customer as a person, which is certainly not too customary in his line of work. We'll definitely be looking for Heath when the time comes to get a new car in a few year's time. More

My car buying experience at Otto’s was excellent. The knowledge of the employees, superb customer service, and the overall courtesy with which you are treated made the entire purchase occur with such eas knowledge of the employees, superb customer service, and the overall courtesy with which you are treated made the entire purchase occur with such ease. Heath Cameron was the client advisor with whom we dealt directly, and I would highly recommend both him and Otto’s to anyone considering a BMW. Heath and Robert Felicetti both worked with our trade-in (that was coming off of a lease,) and made it possible for us to buy a car before our scheduled leasing end date. The overall experience was better than could be expected, and I look forward to future business with Otto’s BMW. More

Once again I we have had the good fortune of working with Heath Cameron at Otto's Exton location. Heath is by far the best car salesperson we have ever worked with. His customer service and willingness to Heath Cameron at Otto's Exton location. Heath is by far the best car salesperson we have ever worked with. His customer service and willingness to go above and beyond is exemplary. We have been trying to move from leasing to financing and he has now made that possible twice in the last few months. You are very lucky to have such a dedicated employee. More

By far the best car buying experience I've ever had. No pressure and at all and the focus was on finding the car that fit me best. Would definitely recommend to anyone looking for a new car. I visited ot pressure and at all and the focus was on finding the car that fit me best. Would definitely recommend to anyone looking for a new car. I visited other BMW dealerships while shopping and none can compare to the level of service I received at Otto's. More

Every time I go into this dealership I am greeted promptly and courteously. Everyone seems happy to be there and eager to help. I wouldn't go anywhere else for sales or service! promptly and courteously. Everyone seems happy to be there and eager to help. I wouldn't go anywhere else for sales or service! More

Update: The price was given to me on the phone but I was charged the correct amount ($4.10)when I went there. I guess it was a mistake. So Disregard my message below. Unfortunately site wont let me delete i charged the correct amount ($4.10)when I went there. I guess it was a mistake. So Disregard my message below. Unfortunately site wont let me delete it. Parts are ridiculously expensive. Part that listed as $3.93 on BMW's list price is sold at $10.50. Same part is $4.10 on BMW of Devon hill. That is more than double. I understand adding some profit but this is down right highway robbery. They should take a look at their part prices and tone it down a bit. If they rip you off this much on parts, I don't think I would go there to shop for a car. West German BMW and Devon Hill BMW sell parts close to or at BMW list price so I know they are not trying to take advantage of owners that are in urgent need of a part. I would rather take my business to them whether buying parts or a new car. More

I met Heath when I stopped by Otto's to get some paper work for the servicing of my BMW. I mentioned that I was interested in getting a sports car as a second car. He told me of a Z-4 at Otto's other loca work for the servicing of my BMW. I mentioned that I was interested in getting a sports car as a second car. He told me of a Z-4 at Otto's other location that I might be interested in. He arranged to have the car brought to his location for me to see and test drive. I liked the car and Heath and I negotiated a price that we both could live with. Heath never once made me uncomfortable and never pressured me regarding the car. All in all, the experience I had at Otto's in Exton was very pleasant and most of it was due to the professionalism and courtesy of Heath Cameron. More

The service experience was excellent from start to finish. Work was performed quickly too. I brought my car in for one specific item and asked that they look at two other things which I didn't think finish. Work was performed quickly too. I brought my car in for one specific item and asked that they look at two other things which I didn't think were much of problem; more of a nuisance. They diagnosed and fixed all three issues. Since the car was under warranty this was at no cost to me. Other dealerships may have just given the items a cursory check, but not here. I was very impressed. More

I intended to post a review to Ottos of Exton. Since I intended to post a review to Ottos of Exton. Since this was my first time using the site, I mistakenly posted my review to the wrong dealership I intended to post a review to Ottos of Exton. Since this was my first time using the site, I mistakenly posted my review to the wrong dealership. Please see my review posted with Ottos in Exton. More