BMW of West Chester (formerly Otto's BMW)

By far the best car buying experience I've ever had. No pressure and at all and the focus was on finding the car that fit me best. Would definitely recommend to anyone looking for a new car. I visited ot pressure and at all and the focus was on finding the car that fit me best. Would definitely recommend to anyone looking for a new car. I visited other BMW dealerships while shopping and none can compare to the level of service I received at Otto's. More

Every time I go into this dealership I am greeted promptly and courteously. Everyone seems happy to be there and eager to help. I wouldn't go anywhere else for sales or service! promptly and courteously. Everyone seems happy to be there and eager to help. I wouldn't go anywhere else for sales or service! More

Update: The price was given to me on the phone but I was charged the correct amount ($4.10)when I went there. I guess it was a mistake. So Disregard my message below. Unfortunately site wont let me delete i charged the correct amount ($4.10)when I went there. I guess it was a mistake. So Disregard my message below. Unfortunately site wont let me delete it. Parts are ridiculously expensive. Part that listed as $3.93 on BMW's list price is sold at $10.50. Same part is $4.10 on BMW of Devon hill. That is more than double. I understand adding some profit but this is down right highway robbery. They should take a look at their part prices and tone it down a bit. If they rip you off this much on parts, I don't think I would go there to shop for a car. West German BMW and Devon Hill BMW sell parts close to or at BMW list price so I know they are not trying to take advantage of owners that are in urgent need of a part. I would rather take my business to them whether buying parts or a new car. More

I met Heath when I stopped by Otto's to get some paper work for the servicing of my BMW. I mentioned that I was interested in getting a sports car as a second car. He told me of a Z-4 at Otto's other loca work for the servicing of my BMW. I mentioned that I was interested in getting a sports car as a second car. He told me of a Z-4 at Otto's other location that I might be interested in. He arranged to have the car brought to his location for me to see and test drive. I liked the car and Heath and I negotiated a price that we both could live with. Heath never once made me uncomfortable and never pressured me regarding the car. All in all, the experience I had at Otto's in Exton was very pleasant and most of it was due to the professionalism and courtesy of Heath Cameron. More

The service experience was excellent from start to finish. Work was performed quickly too. I brought my car in for one specific item and asked that they look at two other things which I didn't think finish. Work was performed quickly too. I brought my car in for one specific item and asked that they look at two other things which I didn't think were much of problem; more of a nuisance. They diagnosed and fixed all three issues. Since the car was under warranty this was at no cost to me. Other dealerships may have just given the items a cursory check, but not here. I was very impressed. More

I intended to post a review to Ottos of Exton. Since I intended to post a review to Ottos of Exton. Since this was my first time using the site, I mistakenly posted my review to the wrong dealership I intended to post a review to Ottos of Exton. Since this was my first time using the site, I mistakenly posted my review to the wrong dealership. Please see my review posted with Ottos in Exton. More

Heath Cameron is an outstanding employee who provides the highest level of customer service. My husband has been doing business with Heath for several years and I just swtiched to him from Lexus. He repr highest level of customer service. My husband has been doing business with Heath for several years and I just swtiched to him from Lexus. He represents your company well and should be commended for his service. We wouldn't think of doing car busienss anywhere else. More

When you visit an Otto's BMW dealership, whether it's for service or to purchase, it quickly becomes apparent that everyone there understands the BMW culture and tries in every way to relate to the customer' service or to purchase, it quickly becomes apparent that everyone there understands the BMW culture and tries in every way to relate to the customer's experience with the vehicle. Basically, I feel that I have personal advocates at the dealership. Another nuance is the display of BMW heritage. Otto's always has a restored BMW Bimmer or Bemmer on display. I enjoy knowing that Otto's has a keen interest in the mobile tradition of BMW's and the experience to back it up. More

Having been to many dealership service departments in my life, I can honestly say that Otto's rate as 'World Champions' in our book. The folks at Otto's provide exemplary service with friendly, courteous a life, I can honestly say that Otto's rate as 'World Champions' in our book. The folks at Otto's provide exemplary service with friendly, courteous and profesional customer handling. Their team of service personnel are to be commended as they are at the very top of their game. Our BMW will never go anywhere else. We just bought another BMW because of the service department. The first car is sold in the showroom. All the next sales take place because of the service department and the treatment you receive at their hands. More

I have been using Otto's BMW for more than 30 years, both buying and servicing my cars (seven to date). I have always found the staff there to be friendly and efficient in their treatment of me.I feel that t buying and servicing my cars (seven to date). I have always found the staff there to be friendly and efficient in their treatment of me.I feel that they have always given me a good deal when I have purchased a new car from them ( I checked!). I live and work approximately 40 miles from Otto's in center city Philadelphia. There are probably four other BMW dealers that are closer to me, but I find that the superior treatment that I receive there outweighs the inconvenience. More