BMW of West Houston

BMW Lease experience Shopping for a BMW X3 for my wife to replace her leased Mini Cooper Clubman. She wanted a smaller SUV after having driven Mini’s for the past 9 years. Shopping for a BMW X3 for my wife to replace her leased Mini Cooper Clubman. She wanted a smaller SUV after having driven Mini’s for the past 9 years. We have purchased and leased BMW’s, Mercedes, Mini Coopers and Audi’s over many years and this experience was very pleasant. Mr Martell was professional, engaging and diligent at every step. She had some specific requirements for her vehicle and Jose found just the perfect fit. Jose was helpful in explaining all the features of the car, accommodating our schedule and getting the right vehicle. We’ll be back when we are looking for our next car. More

BMW of West Houston is The Only Place to Buy Your Next BMW! My experience at BMW of West Houston was outstanding! I absolutely love how friendly, welcoming, and helpful all the staff was at BMW of West Houston My experience at BMW of West Houston was outstanding! I absolutely love how friendly, welcoming, and helpful all the staff was at BMW of West Houston and most importantly I love my new 2019 BMW X5. I was originally referred to Maria Moncada, who asked José Martell, to help me find my perfect BMW X5, which is exactly what he and Maria did, while ensuring that I was well versed on all the options available to me. After learning all the options available on the redesigned 2019 BMW X5, I opted to build my 2019 BMW X5 with exactly the options I wanted. My new vehicle was built and delivered to the dealership within three short weeks and I couldn’t be happier with my new BMW X5. Maria Moncada, Jose Martell, and Charles Cannon were all exceptional in making my purchase a smooth, easy transaction and I will be making all my future BMW purchases at BMW of West Houston! Thank you BMW of West Houston! More

Awesome! David McCormick is an excellent service advisor. He always gives me good insight on what services are needed done. Will always come back to center. David McCormick is an excellent service advisor. He always gives me good insight on what services are needed done. Will always come back to center. More

Great service experience Mario helped in making sure the shuttle service was quickly available so I can get to work quickly. He kept me posted on the status of my car and help Mario helped in making sure the shuttle service was quickly available so I can get to work quickly. He kept me posted on the status of my car and helped to coordinate a shuttle service to pick up on time to get back to the dealership to pick up my car. He also got me a paper estimate of a side ding on my vehicle as requested. I also purchased my vehicle back in August of 2018 through David Tubbs. He was very friendly and did a great job handling the purchase of my new vehicle. More

5 start experience Excellent Service! Jose Martell was very professional and gave us outstanding customer service. He went above and beyond like none others I’ve seen be Excellent Service! Jose Martell was very professional and gave us outstanding customer service. He went above and beyond like none others I’ve seen before. We will definitely be recommending him to our friends and family for future purchases, and the entire BMW West team. Y’all have blessed our family and welcome the BMW WEST team to ours. We will only buy our future vehicles from this team from here on out. THANK YOU SO MUCH JOSE AND THE BMW WEST TEAM!!!! More

Attentive and knowledgable My experience at BMW West Houston was very satisfying. The staff were very responsive and knew the product. Further, they kept the typically painful d My experience at BMW West Houston was very satisfying. The staff were very responsive and knew the product. Further, they kept the typically painful dealer beurocracy to tolerable level. I will return when looking for another BMW vehicle. More

Amazing experience and customer service! It all started when my wife wanted a larger vehicle as we have a new baby and our Tahoe just wasn’t cutting it with the limited rear space in the back It all started when my wife wanted a larger vehicle as we have a new baby and our Tahoe just wasn’t cutting it with the limited rear space in the back. So, we went on cars.com and found the perfect GMC Yukon XL at an excellent price. I checked all of the sales representatives and saw that Jose Martell had the best reviews which I always go by. After arriving at the dealership, Jose took us by the hand and walked us through the entire process. He made sure that we were comfortable with all aspects of our experience in purchasing our new vehicle. I would recommend BMW of West Houston to anyone who is looking to purchase a new or used vehicle. Just ask for Jose Martell and you are sure to have a great new vehicle purchase. Plus my wife is happy as can be😉 More

buying my first BMW Bought my first BMW today. José was so incredibly helpful to me and my family throughout this process. Not only did he keep me updated on the car, but Bought my first BMW today. José was so incredibly helpful to me and my family throughout this process. Not only did he keep me updated on the car, but he also made sure that I understood everything that was happening, every step of the way. My happiness was his first priority, and I never felt confused or stressed. Everything was handled efficiently and I am so happy that José was there to help me. I highly recommend José!!!! More

Great experience witg my M4 Purchase Jose and Maria were fantastic. From the minute I got there until I drove away in my M4. Jose is really fun and easy to work with. Highly recommend thi Jose and Maria were fantastic. From the minute I got there until I drove away in my M4. Jose is really fun and easy to work with. Highly recommend this dealership. More