BMW West Houston (along with their sister dealership Momentum owned by the same group) treats their long time clients like trash. Can't believe this is my 2nd time having to leave negative reviews because I am that upset and disappointed. Usually people can't even pay me to leave reviews because I don't have time for this xxxx.
Where to start...
1. Nonexistent customer services. Seriously, we bought a brand new x7 (120k+!) in the middle of the pandemic when car sales plummeted, and they didn't even try to do post sales follow up. Shockingly, not even 2-3 months in, I noticed many issues with the SUV (probably from being cheaply built since they rushed our build).
2. Have had long history of POOR repair services here. I question whether they had competent technicians fixing my cars. NO QUALITY CHECKS WHATSOEVER.
My 6 series, just a few years old, was put in for repairs and body work, got it back and they fixed one thing but completely ruined three others due to carelessness. I complained and sent the car back, got it back the 2nd time and you guessed it...fixed the old and I noticed more crap. I requested for the car to be sent back in for them to correct the remaining issues (stemming from the original repair request) ,and they tried to denied all responsibilities. Claimed it was not their fault...um yes it was, and it's insulting when people straight up BS you. Very unprofessional trying to argue with your very long time clients. Not to mentioned we paid thousands of $$$ out of pocket for these repairs. Within 3 weeks more issues discovered.
I will continue to give this place my unimpressed attitudes until they fix their xxxx. I'm not paying extra money to fix things caused by carelessness from their technicians or whoever touched my car while it is at the dealership.