BMW of West Houston

Amazing experience ! I am beyond happy with my experience at the BMW West Houston! Not only were they all very professional, but they were all very caring of me throughout I am beyond happy with my experience at the BMW West Houston! Not only were they all very professional, but they were all very caring of me throughout my process ! I cannot say more wonderful things ! This was my first purchase with BMW and I can honestly say from my experience, I WIlL BE BACK :) ! Jose, the sales associate, was not only extremely honest with what I could get within my means but also extremely patient and understanding. Alexis , in the financing department, was very meticulous in making sure I was comfortable and He was quick to answer all of my questions. Juan , the genius , was more than willing to go over any questions I had in regards to the gadgets within the vehicle ! All I can say is every single person took care of me every step along the way !! So a big thank you is well deserved !!! More

Jose Martell I cannot Thank Jose enough for making 1 of my dreams come true. I was looking for a car online but wasn’t sure what I wanted exactly, I knew my price I cannot Thank Jose enough for making 1 of my dreams come true. I was looking for a car online but wasn’t sure what I wanted exactly, I knew my price point and what I wanted for my trade too. Not only did I get what I was asking for my trade I also got a BMW the way I wanted :) He made the process so easy and painless. Thank you Jose! I will recommend you to anyone buying a car!!!! More

Fair and helpful Mike was good to understand my purchasing needs to make a fair deal and also followed up after the sale. I recommend Mike as a sales associate for yo Mike was good to understand my purchasing needs to make a fair deal and also followed up after the sale. I recommend Mike as a sales associate for your next vehicle. More

Great Experience Jose made my decision to purchase a new BMW so easy! He was very patient and helpful. I am very happy with my decision. I definitely recommend! Jose made my decision to purchase a new BMW so easy! He was very patient and helpful. I am very happy with my decision. I definitely recommend! More

My wonderful experience with Jose! So I was on a search for the perfect black on black 4series Msport package!! Jose came through after hunting and hunting for it! It was a done deal!!! So I was on a search for the perfect black on black 4series Msport package!! Jose came through after hunting and hunting for it! It was a done deal!!! He stayed late after they were closed, got it cleaned up and ready to take home same day!! Jose is the best and listens to what you exactly want! He isnt just “another sales man”, he builds a relationship with you as soon as you meet him and will give you his honest opinion when working with you!!! If yall are looking for a BMW go to BMW West and ask for jose!!!! Thanks jose for finding me my new baby!!!! you are the best! More

Frustrated I bought a BMW 320i on January 13th 2018. Drove it out for the first time February 5th, and noticed an oil leak on the floor of my garage. I took the I bought a BMW 320i on January 13th 2018. Drove it out for the first time February 5th, and noticed an oil leak on the floor of my garage. I took the car to BMW, picked up the car on February 15th and was told there was no oil leak, and it is other cars that we have that are leaking oil. On my latest visit which was on June 29th, I found out the oil pipe was replaced on Feb 15th. Very disturbing!! More

Worst experience I’ve had with a dealership This was one of the worst experiences I’ve ever had. I took my vehicle to this location for a fuel pump replacement due to a recall. The work on the v This was one of the worst experiences I’ve ever had. I took my vehicle to this location for a fuel pump replacement due to a recall. The work on the vehicle was done improperly causing a gas leak. This could have caused an explosion because my wife and son were driving the car four hours away to Dallas without any clue. When I notified them of the situation, they did absolutely nothing to rectify the situation. The vehicle was repaired in Dallas by dealership that had nothing to do with the situation. I contacted the dealer operator Maria Moncada Alaoui over and over again and she offered no solution to the problem and didn’t seem to care at all that they put my wife and son in imminent danger. Also, I purchased a maintenance package from them. I took the car there several times and was told there was nothing wrong with my vehicle. As soon as my maintenance package expired, I was told that my brake pads were installed improperly. If this is so, this is something they could’ve easily told me before the maintenance package expired. I feel like I wasted $2300 on nothing. They are not honest people and do not care about their customers! I will never take my vehicle to this location again. More

Best Sale person ever! I bought the BMW car 320i last month at BMW of West Houston. Calvin Tran was the one helped me and he gave me the best price; therefore, it went fast I bought the BMW car 320i last month at BMW of West Houston. Calvin Tran was the one helped me and he gave me the best price; therefore, it went fast and saved me a lot of time. He is very easy to work with. More

UNPROFESSIONAL. Was treated very badly here after purchasing a 3 series from them 2 months ago. I normally don't go to this location but today I wanted to test out ho Was treated very badly here after purchasing a 3 series from them 2 months ago. I normally don't go to this location but today I wanted to test out how much better service was here. Refused to give me the service I asked for. Tried to talk me out of it by saying there's a very long wait time. After I insisted on waiting they tried to come up and start telling you their policy don't allow them to do this or that....UMM WHAT? What is the point of purchasing a car with warranty from them then? Manager was just as useless and brainless as them. Seriously all the people here are rude and don't know a lick about CUSTOMER SERVICE. I hope they all get replaced by more competent staff. Until then I am staying far away from this place. More

Best sales person ever! I’ve bought three cars from Errol and he has always worked out the best deals for me. He’s very patient and kind. He’s the go to person for your bmw q I’ve bought three cars from Errol and he has always worked out the best deals for me. He’s very patient and kind. He’s the go to person for your bmw questions in Houston. I promise you, you will never regret meeting him. More