BMW of West Springfield

Poor customer service I place a request to edmonds.com, Nermina Ibrahimovic set me back an email I try to schedule a time with her to contact her to discuss purchasing a BM I place a request to edmonds.com, Nermina Ibrahimovic set me back an email I try to schedule a time with her to contact her to discuss purchasing a BMW X1. She informed me she would be available after 6 p.m. I called and I left her a voice message she never returned back my phone call I sent five follow-up emails one each day for 5 consecutive days with no responses I tried two other phone calls during the same time and voice messages. no responses. More

Terrible Service! I own 2005 545i that I received a recall notice in October 2017for passenger airbag. I called to make an appt. and was told that my vehicle had 2 add I own 2005 545i that I received a recall notice in October 2017for passenger airbag. I called to make an appt. and was told that my vehicle had 2 additional recalls-brake booster & battery cable. I was told that parts were on back order and I would be notified when in. December and I hadn't heard from Dealership so I called. I was told parts were in about 5 hr. job, would have my car back end of day., so I made an appointment. After my car had been there 5 hours I received a call that it wouldn't be ready same day that they in fact didn't have all parts related to recalls. I was also informed that I needed to replace my battery @ $450. Thought that was rather steep, but car was there so I authorized replacement. I got another call telling me that one of the battery cables broke ( of course not the one on recall) when Technician was replacing battery and was going to cost an additional $170 to replace. I refused to give permission to replace it. It was fine when I brought the car in, and if they broke it then they need to replace it at their cost. Another call requesting additional 3 hrs. diagnosis time for fault codes not cleared after replacing battery. ( another $300) 3 hours?? I declined. When I picked up my car the following day there was an additional $145 charge on my bill which was not explained to me. So with tax my new battery was $516! Ridiculous. The following day I was hooking up my battery tender (I drive the car infrequently) under the hood and discovered that the Technician had also broken the plastic battery access cover which flips down. Because they broke off one side of the cover, when I flip it down it now falls off. Of course they didn't tell me that they had broken it. I called the Dealership and they will order a new cover. This experience has been the worst, as well as dishonest, that I have ever had at a BMW Dealership and I have owned a BMW for over 30 years.I need to mention that the only positive comment is that the guy who washed & vacuumed my car did an excellent job. More

BMW purchase I traded my 2014 Audi A6 for a 330i xdrive. From start to finish, Bryce was very helpful. This dealership does not work on commissions and is a one I traded my 2014 Audi A6 for a 330i xdrive. From start to finish, Bryce was very helpful. This dealership does not work on commissions and is a one price offer operation. This makes working with a trade a bit finite. No matter what your trade is worth, their computer program will control the deal. I feel like I got a great deal and Bryce made sure I was happy with my vehicle after the sale. I was particularly impressed with the concierge service. Not only does the dealership take care of registration, but they drive the plates and paperwork to you! Very pleased. More

buying my first bmw i traded in my car for a certified pre owned bmw x3 and felt like i was in great hands the whole time. bryce was awesome and extremely thorough, and k i traded in my car for a certified pre owned bmw x3 and felt like i was in great hands the whole time. bryce was awesome and extremely thorough, and kyle was also great. the woman at the front desk was also very nice although i can't remember her name. i'm very happy with my experience and new car! More

Excellent sales team makes a great buying experience!! Cannot say more about Gengras BMW in West Springfield. Started the buying process looking for an Audi and after stopping in to speak with Kyle and spe Cannot say more about Gengras BMW in West Springfield. Started the buying process looking for an Audi and after stopping in to speak with Kyle and speaking with him on BMW value over Audi, discussing whether to go with a 3 series or the 5 series and much, much more (he truly is a BMW genius!!)...I was sold on BMW. Came back a 2nd time and worked with Ed Carreto to make the purchase and all the while had Chris Hughes, the sales manager in the wings throughout. Purchased a beautiful 5 Series and enjoying the ride!! More

BEST SERVICE EVER 😎😎 Fantastic service once again with GENGRAS' --- SUPERIOR SERVICE ADVISOR -- Jason Poletta Always a pleasure to work and communicate with --- Makes Fantastic service once again with GENGRAS' --- SUPERIOR SERVICE ADVISOR -- Jason Poletta Always a pleasure to work and communicate with --- Makes having your car worked on a lot easier More

Excellent customer service and buying experience. Went to Gengras BMW to purchase my first BMW. Working with Kyle made the experience fun and painless. He was extremely helpful and responsive even wh Went to Gengras BMW to purchase my first BMW. Working with Kyle made the experience fun and painless. He was extremely helpful and responsive even when I was a picky customer. I look forward to working with him again. More

Experience was so good we bought 2 cars! My daughter was in need for a new car and loved an x3 that was in the lot. Her salesman was Kyle Cowdell, who was very thorough, polite and ready to My daughter was in need for a new car and loved an x3 that was in the lot. Her salesman was Kyle Cowdell, who was very thorough, polite and ready to please. Kyle showed me a few new cars and I ended up purchasing even though I wasn't really looking. It was the most fun I ever experienced when purchasing a car. We asked a lot of Kyle to have both cars ready in only a fews days. We put him to the test and he delivered. Thank you BMW of West Springfield (Chris Hughes and Larry Flakes) and thank you Kyle!! We are both very pleased with our new rides!! More

Amazing service Rather than go to Hartford BMW for service, I drive the extra 30 minutes to have Jason and staff take care of all my services needs. Always friendly, Rather than go to Hartford BMW for service, I drive the extra 30 minutes to have Jason and staff take care of all my services needs. Always friendly, professional and attention to detail at West Springfield BMW. Jason really knows his stuff. More

Never had a bad experience here. The service center is awesome at this dealership. The techs and service advisors explain everything so it's easy to explain and the whole crew who bri The service center is awesome at this dealership. The techs and service advisors explain everything so it's easy to explain and the whole crew who bring the car into the back and wash your vehicle did a great job. My X5M always looks and runs awesome after I'm done at the dealer. More