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BMW of West Springfield

West Springfield, MA

3.1
191 Reviews

1712 Riverdale Street

West Springfield, MA

01089

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Showing 191 reviews

January 29, 2018

Poor customer service I place a request to edmonds.com, Nermina Ibrahimovic set me back an email I try to schedule a time with her to contact her to discuss purchasing a BM More

by S. Sawh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nermina Ibrahimovic
December 07, 2017

Terrible Service! I own 2005 545i that I received a recall notice in October 2017for passenger airbag. I called to make an appt. and was told that my vehicle had 2 add More

by bmwgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Garrett & Jason
September 30, 2017

BMW purchase I traded my 2014 Audi A6 for a 330i xdrive. From start to finish, Bryce was very helpful. This dealership does not work on commissions and is a one More

by Io
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryce
September 20, 2017

buying my first bmw i traded in my car for a certified pre owned bmw x3 and felt like i was in great hands the whole time. bryce was awesome and extremely thorough, and k More

by ns78
Recommend Dealer
Yes
Employees Worked With
Bryce, Kyle
August 25, 2017

Excellent sales team makes a great buying experience!! Cannot say more about Gengras BMW in West Springfield. Started the buying process looking for an Audi and after stopping in to speak with Kyle and spe More

by Kathy G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Cowdell, Chris Hughes, Ed Carreto
June 10, 2017

BEST SERVICE EVER 😎😎 Fantastic service once again with GENGRAS' --- SUPERIOR SERVICE ADVISOR -- Jason Poletta Always a pleasure to work and communicate with --- Makes More

by Lesko
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Paoletta
June 09, 2017

Excellent customer service and buying experience. Went to Gengras BMW to purchase my first BMW. Working with Kyle made the experience fun and painless. He was extremely helpful and responsive even wh More

by Jaycee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Cowdell
June 03, 2017

Experience was so good we bought 2 cars! My daughter was in need for a new car and loved an x3 that was in the lot. Her salesman was Kyle Cowdell, who was very thorough, polite and ready to More

by jacqui mastriani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Cowdell, Chris Hughes, Larry Flakes
May 31, 2017

Amazing service Rather than go to Hartford BMW for service, I drive the extra 30 minutes to have Jason and staff take care of all my services needs. Always friendly, More

by Nick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason, Zack
May 31, 2017

Never had a bad experience here. The service center is awesome at this dealership. The techs and service advisors explain everything so it's easy to explain and the whole crew who bri More

by APJ2797
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tina, Aidan, Zack, Garth, Jennifer
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