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BMW of West Springfield
West Springfield, MA
196 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Latest Reviews
March 02, 2023
I always have an unpleasant experience each and every
time I go here. I find that they pick and choose which customers they're going to provide acceptable customer service to while making the remainder f
More
by rayannr18
Employees Worked With
Jason Paoletta, Edwin Torres
February 18, 2023
10+ year customer very disappointed with Service Dept.
Wrote down Service Advisor's description of work to be performed. Once work was completed, it was approximately $1,200 higher than expected. Was told
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by TJL
Employees Worked With
Alan
December 10, 2022
Best service, and hands down best experience buying a
car. The test drive and hospitality is amazing
More
by Azebian17
Employees Worked With
Jason Paoletta, Bryce Piemonte
Dealership Inventory (109 Vehicles)
Photos & Amenities
- After Hours Drop-Off
- Automated Car Wash
- Cable TV
- Customer Lounge Area
- Drive-In Service
- Express Service
- Free Coffee
- Free Drinks
- Free Loaner Cars
- Free WiFi
- Authorized Parts Store
- Pet Friendly
- Shuttle Service
- Television
