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BMW of West Springfield
West Springfield, MA
196 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Latest Reviews
June 21, 2020
Sloppy service work and poor customer service.
Brought my M4 in for 10,000 mile service and check engine light came on within 80 miles. Emailed them and Erica said someone would contact me. Must ha
More
by mikel
Employees Worked With
Erica Gianelli
May 27, 2020
Erica was very kind and informative throughout the buying
process. Even through the pandemic, we were able to come in and test drive the car. The finance team was very helpful in getting me approved and all
More
by Zbaby15
Employees Worked With
Erica, Zach, & Finance manager
February 11, 2020
Save yourself a ton of money and do not go here!! I
brought my BMW here it’s nothing but a bunch of salesman and I actually waited to see what they were going to do with my car and they left it in the
More
by Amberjudd86
Employees Worked With
A few different salesman/mechanics
Dealership Inventory (107 Vehicles)
Photos & Amenities
- After Hours Drop-Off
- Automated Car Wash
- Cable TV
- Customer Lounge Area
- Drive-In Service
- Express Service
- Free Coffee
- Free Drinks
- Free Loaner Cars
- Free WiFi
- Authorized Parts Store
- Pet Friendly
- Shuttle Service
- Television
