BMW of Westbrook

I had my 1st service visit with BMW Westbrook and it was awesome! Great COVID protocols in place, good communication with the Service team, and fast! Thanks for making this easy & smooth! awesome! Great COVID protocols in place, good communication with the Service team, and fast! Thanks for making this easy & smooth! More

Brittney Hale was professional, courteous and extremely helpful. Make sure she is rewarded accordingly! Service was very polite and courteous. Dealership gets high marks in my book! helpful. Make sure she is rewarded accordingly! Service was very polite and courteous. Dealership gets high marks in my book! More

My buying experience was a very easy and comfortable process with no pressure. I am completely satisfied with the attention i received. My sales rep Joe and the finance Mgr Matt exceeded my expectations process with no pressure. I am completely satisfied with the attention i received. My sales rep Joe and the finance Mgr Matt exceeded my expectations throughout the buying process and delivery. I would also like to add that the detailed specialized in cleaning my BMW surpassed my expectations as well. More

Exceptional! Everyone is very knowledgeable, personable and professional. Great follow up. Jo my sales person and Matt the finance manager were both outstanding! They answered all my questions very patient and professional. Great follow up. Jo my sales person and Matt the finance manager were both outstanding! They answered all my questions very patiently and appropriately. I got X3 M! Thank you. More

My car was in for service today and I received excellent service. They even went above and beyond and change the battery in my key fob for me, without being asked. service. They even went above and beyond and change the battery in my key fob for me, without being asked. More

The service performed took care of an existing problem that had required 3 previous visits because they did not understand where the precise location of the problem was. that had required 3 previous visits because they did not understand where the precise location of the problem was. More

Excellent service!! Prompt, organized, professional, and personable. Great communication. Service completed in less time than estimated (even with the much needed winter wash. Thank you!) personable. Great communication. Service completed in less time than estimated (even with the much needed winter wash. Thank you!) More

Efficient, courteous and communicated well. Taylor is very knowledgeable and gave good advice on how to proceed with fixing my 2011 BMW. I was hoping to get a trade in value. very knowledgeable and gave good advice on how to proceed with fixing my 2011 BMW. I was hoping to get a trade in value. More

always recieve best customer service every aspect ALL always recieve best customer service every aspect ALL DEPTS ALL PERSONEL I'M IN CONTACT Outstanding customer servive PROMPT,COURTEOUS, INFORMATVE always recieve best customer service every aspect ALL DEPTS ALL PERSONEL I'M IN CONTACT Outstanding customer servive PROMPT,COURTEOUS, INFORMATVE TO ME ALWAYS. Grateful! More

This has been my second car I purchased from this dealership. While I do prefer this dealership and enjoy the people here, I am concerned each time I bring my car in for service because I don't get t dealership. While I do prefer this dealership and enjoy the people here, I am concerned each time I bring my car in for service because I don't get the quality I expect to have it washed and vacuumed. The mats in the front seat are vacuumed and that's it. There's no tire shine the wash is rushed and spotty. I expect more from this dealership and this has happened every single time I brought both cars in for service. I would expect a full detail and a thorough wash and I've never received that. More