BMW of Westbrook

Had an appt. at 10:00 am and it took 15 minutes to see service advisor---she was very busy-- and then a 3 hour wait---1:00 pm-- for a simple oil change and inspec at 10:00 am and it took 15 minutes to see service advisor---she was very busy-- and then a 3 hour wait---1:00 pm-- for a simple oil change and inspection. Not acceptable. Will now consider going to another service center. I realize there is a shortage of help, but scheduling is lacking. I would not recommend this service center until they can make a commitment to be more prompt in their service and make improvements to expedite service. More

Tracy Noyes is a polished, professional service advisor. She is Number 1 in my book! She is Number 1 in my book! More

You will find friendly and helpful staff here. Always willing to listen and provide the best option for your needs. Always willing to listen and provide the best option for your needs. More

Service on my vehicle was done on time and all items were clearly taken care of clearly taken care of More

Tracy Noyes is the most dedicated and sincere bmw employee - she makes it all so pleasant!!!! employee - she makes it all so pleasant!!!! More

Efficient and friendly and busy but they always have time for me and my deluxe X3 for me and my deluxe X3 More

Great sales and service team… the buying process was a pleasure and our ongoing service is tremendous! pleasure and our ongoing service is tremendous! More

Zach and the sales manager (Bob) were great to work with. The entire team was responsive and quick to answer all of my questions throughout the car buying process. I used an app to find a vehicle that I was The entire team was responsive and quick to answer all of my questions throughout the car buying process. I used an app to find a vehicle that I was interested in and as soon as I submitted the inquiry the dealership reached out. If I had another opportunity to buy a vehicle from them they would definitely be my go to dealership! More

Excellent customer service from the service department, the finance manager AND the sales department. Taylor in Service, Matt Ross in Finance and Zack Plourd & Graham Osborne (BMW Genius) in Sales are all the finance manager AND the sales department. Taylor in Service, Matt Ross in Finance and Zack Plourd & Graham Osborne (BMW Genius) in Sales are all outstanding to work with. I couldn’t be happier with my BMW or the service I have received from these professionals. More

Our sales associate, Brittany Hale was awesome. She was extremely knowledgeable and communicated clearly about the vehicle and without pressure to buy.When we emailed her the following day with qu She was extremely knowledgeable and communicated clearly about the vehicle and without pressure to buy.When we emailed her the following day with questions, although it was her day off, she still managed to email us an answer to our question Everyone there was very pleasant. The dealership was immaculate. When signing documents, we were offered several types of additional insurance which we decided to to purchase. Matt Ross guided us through the process seamlessly and without pressure. After we completed all of the required paperwork,Brittney sat in the car with us and again in a professional manner showed us how the various components work. There was a lot to absorb and Brittney did a terrific job presenting all of it! More