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BMW of Westchester

White Plains, NY

4.2
220 Reviews

543 Tarrytown Rd

White Plains, NY

10607

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Showing 220 reviews

April 29, 2023

Excellent service every time I go. The staff is very friendly and willing to help More

by Djdaisy1967
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Justin amodeo, Guido Jimenez
May 01, 2023 -

BMW of Westchester responded

Thank you for this wonderful feedback and 5-star rating! Our team truly appreciates you taking the time to share your experience!

April 17, 2023

I had $7,500 worth of repairs done on my 2019 430i. The repair work was faulty and when I asked them to fix it, they said they would fix $7,500 worth of repairs for $900 so you know thy were padding th More

by douglas.lehman
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Jorge Ghiggia
Apr 18, 2023 -

BMW of Westchester responded

We have seen several of your reviews online and wanted to set the record straight. We repaired the R/F suspension of your vehicle through your insurance company due to an accident/impact damage that they confirmed. This repair was done correctly and as per your insurance companies inspection. You declined several safety items such as bald tires and worn brakes at that time. The vehicle then drove 5372 miles before you had another impact that was hard enough to blow out your tire and damage the vehicle again. I believe you use this vehicle for commercial purposes such as ridesharing since in 3 weeks you put 5372 miles on the vehicle. If the bolt you mentioned was not tightened, the vehicle would have failed immediately and would not have been able to travel 5372 miles. We inspected it at no charge for you and offered several repairs at a discount to try and accommodate you and get you back on the road for as little expense as possible. We even offered you a loaner vehicle. Your tire cords are showing and the brakes are grinding with zero pad left. We have video inspections of the vehicle for both visits as well to present to any interested parties. If you would like to discuss this further, please call Bill Caswell at 914-761-5555.

Apr 18, 2023 -

douglas.lehman responded

I have filed a formal complaint with the New York State Department of Motor Vehicles. My next course of action will be to file a civil suit in New York State Supreme Court. Have a nice day!

April 08, 2023

Our service representativeJustin Amodeo, was very professional. Because we waited for our service he made sure to keep us informed of the status of the car. Would definitely ask for him again next More

by Greenridge12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Amodeo
Apr 11, 2023 -

BMW of Westchester responded

Thank you for sharing your five-star experience! We are thrilled to hear that Justin Amodeo was able to assist you throughout your service visit. We hope to see you again!

April 03, 2023

Excellent customer service. My advisor was very helpful and honest..Great customer service . I am pleased with the work that was done to my X5. Luckily I did not change my mind More

by Lizbeth4072
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Amodeo , Seth Williams
Apr 03, 2023 -

BMW of Westchester responded

Lizbeth, thank you so much for this wonderful review for our service team. We're thrilled you had a positive experience working with our team and we hope to work with you again in the future!

March 23, 2023

I actually look forward to my trips to the BMW Dealership. The service team is second to none. I only wish I would have gotten my first BMW long before now. However, it gives me peace of mind kn More

by mmachevilli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth Williams
Mar 23, 2023 -

BMW of Westchester responded

Thank you for sharing this wonderful feedback with our service team! We appreciate your feedback and look forward to your next visit.

March 23, 2023

Great Car for a good price, but the sales person and dealership were awful. From filing the wrong paperwork with my bank to forgetting to have me sign the contract to using the wrong address on my forms More

by Zono
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Victor Compres, Jamel
Mar 24, 2023 -

BMW of Westchester responded

We're sorry about the issues you have experienced while purchasing a vehicle from our dealership. We want to assure you that we care very much about the satisfaction of our customers, and we would like to discuss this matter with you. At a time that works for you please contact Jamel Henderson, our Certified/Pre-Owned Sales Manager at (914) 761-6666

February 21, 2023

Very outstanding customer service and human relationship. The service advisors are very pleasant and experience at what they do. Edwin Fernandez as usual was very helpful, polite and efficient. And Justin Am More

by Dianne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eli Cucullo, Craig Robertson
Feb 22, 2023 -

BMW of Westchester responded

Dianne, thank you so much for sharing your experience with Edwin and Justin. We're glad to hear you had a positive experience at our dealership and we hope to see you again in the future!

February 15, 2023

I have a very positive perspective of this dealer. Marco DeStefano was courteous and efficient and all of the support staff were courteous and efficient as well. Thank you. More

by db
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco DeStefano
Feb 16, 2023 -

BMW of Westchester responded

Thank you for sharing your kind feedback about Marco and the rest of our team. We look forward to working with you again in the future!

October 07, 2022

Outstanding service, from pleasant, easygoing staff and expert attention, to well organized process and thoughtful care. I would recommend this dealership to friends and family with no hesitation. More

by bruciebee
Recommend Dealer
Yes
Employees Worked With
Marco DiStefano in Service and Rosa V. in Parts
Oct 07, 2022 -

BMW of Westchester responded

We're thrilled to hear that you are happy with your Ray Catena BMW of Westchester experience! We want to thank you for your business, and we hope you enjoy your new set of wheels! Take care.

September 23, 2022

Excellent service advisor and really outstanding service! An absolute pleasure to deal with! I highly recommend this service advisor and dealership! More

by psny1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marco
Sep 23, 2022 -

BMW of Westchester responded

We're so glad to hear that you had an excellent experience during your recent service visit to BMW of Westchester! Thanks so much for sharing your experience, and we hope to see you again!

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