I vIsited this dealership twice this year and was disappointed both times.
The first time was back in April/May of 2019, I had seen an ad for a BMW 535 M-sport. I know I didn’t have an appointment that day, but I really wanted to see the car. As a result I waited over 15-20 minutes to be seen. After that Craig showed up and I told him about the car I wanted to see, and he took me upstairs to see it, but told me flat out “I have an appointment coming in later today, so I would have to hurry up.” I felt rushed but agreed to a test ride. As I waited another 15 minutes for him to get the keys, I notice that there was something off with the car. I remembered during our conversation the BS he gave about their cars are the best of their lease returns, so I was puzzled why I felt something was wrong with the car. I think It was a blessing he took forever to get the keys, because after studying the car I noticed that the M-sport rocker panels were different. One side of the car flared out, while the other flared in. When he finally returned, I confronted him with the issue and he agreed the rocker panels were different. I asked him it this problem would be corrected if I purchased the vehicle and he said “Where not that far into the sale to be concerned about that yet.” So I left without even a test ride. What a waste of time.
I returned in August 2019 because I really wanted to test drive a BMW. I always wanted one and I did not want to buy another car from Acura without a BMW test ride. So I left Acura and did a google search for the closest BMW. When I arrived I was upset at myself for not recognized the dealership sooner but fired what the xxxx, just go in and get the test ride. As I checked in I thought I would get another salesman, but apparently BMW had saved my info and called paired me back up with Craig. After another 10-15 minute wait Craig showed up and said, “Oh your back.” A real warm welcome. I should have left then, But I told myself forget him just get the test ride and buy your new car. So I told him I wanted to test ride a BMW 528 and 535 to compare the two engines. After another long 10 minute wait for keys we took off on the 528 it was fine but didn’t like the turbo lag. As we switched to the 535 and another 15 minute wait to find keys I was informed that the car had no gas so Craig had to find another 535 to test drive. After another 10 minutes later we were finally off on our test ride.
Now I’m no BMW expert and apparently neither is Craig. When asked about trim colors differences, he could not remember or know the names of the trim colors. Also when asked why did the ride feel rough and bumpy, he said he didn’t notice. As we hit the highway, I felt a small vibration on the steering wheel, which he confirmed, I was done and just wanted out of there.
Shame on me for going back.