BMW of Westchester

Odd experience...I went back here after a few years after having purchased one CPO car and leased another, all fine expereinces...now owned by Catena and convenient so on day off strolled in was immediately having purchased one CPO car and leased another, all fine expereinces...now owned by Catena and convenient so on day off strolled in was immediately helped/ very friendly, given test drive, they identified car in transit I wanted, bothered to price my BMW trade-in...and left after being introduced and shaking hand of sales manager on floor, being told they would get back to me that day with some numbers to discuss. Never got any follow-up...nothing, while on trip found alt car at Prestige BMW, they did whole deal on the phone/ email, offered me substancially more on my trade, and I wrote them a check for the diff and had my car. Why would anyone let a obvious "ready to buy" lead walk away? More

I've been buying cars for my company for the last 5 years. My company has spent over 2.7 million dollars in that period of time. The cars that were purchased are Mercedes, Jaguar, Range Rover, Acura, years. My company has spent over 2.7 million dollars in that period of time. The cars that were purchased are Mercedes, Jaguar, Range Rover, Acura, Nissan, Ford, Kenworth, Infinity, Toyota, Lexus and of course, BMW. I have had a hand on all of those purchases. I've dealt with many of different people at many of different dealerships and know one has treated me as well as the people at the service department at BMW of Westchester. As I drive in, I'm greeted by either Joe Marra or Ed Longo. Both treat me like I'm the only costumer there. My needs are met professionally and quickly. In a short period of time my service request is handled by Benito Martinez. He keep the flow going smoothly. Before I know it, I'm leaving with my loaner car. When I return the next day, I leave there as quickly and efficiently as the day before. My car has been serviced 3 times. Every time is better than the last. 2 out of those 3 times the General Manager John D'Innocenzo and the Service Manager Tim Stone both asked me if I was being taken care of. The professionalism obviously comes from the top. To say that I'm "happy" with the service at BMW of Westchester would be an understatement. They treat me like royalty would be more fitting. More

Lance Kovar provided a professional and relaxing atmosphere during the entire purchasing process! I have already recommended Lance Kovar (from BMW of Westchester) to personal friends and will conti atmosphere during the entire purchasing process! I have already recommended Lance Kovar (from BMW of Westchester) to personal friends and will continue to do so. More

I came to this dealership to buy my first BMW. As a woman I looked for a dealership with a reputation for being customer friendly. Boy was I wrong. Not only did the sales person Dwayne appear uninterested I looked for a dealership with a reputation for being customer friendly. Boy was I wrong. Not only did the sales person Dwayne appear uninterested in selling me the car, but he constantly deferred to my husband. I tried to overlook that, but after I had signed the application to purchase the car, his manager came over and shook my husband's hand first. If I'm spending tens of thousands on a car, I shouldn't feel like an afterthought. I did not buy the car. I just got up and even before I put on my coat he was checking his voicemail on speaker phone. A real piece of work. Stay away from this dealership if you want great customer service. More

My experience with Westchester BMW was very good. Bill Hyland was knowledgeable, considerate and a pleasure to deal with in person, by email and over the telephone. He worked diligently with me to find th Hyland was knowledgeable, considerate and a pleasure to deal with in person, by email and over the telephone. He worked diligently with me to find the right car and negotiated the price fairly in a no nonsense fashion. In the future, I will certainly return to Westchester BMW to buy a car and I will ask for Bill. More

I am a former Mercedes Audi GMC owner and the experience delaing with Westchester BMW was the best I have ever encountered. The professionalism, courtesy, and respect given to you from the staff at this del delaing with Westchester BMW was the best I have ever encountered. The professionalism, courtesy, and respect given to you from the staff at this delaership can not be matched. The atmosphere transcends the normal car buying experience, you feel more like a friend / family than a potential customer. Overall this was an amazing car buying experience and I will always recommend BMW Westchester to any potential BMW buyers. More

Delevered a new 2012 3 series that shook at highway sppeds. Coudn't fix it on four tries. What good is a BMW that shakes on the freeway? Go elsewhere. sppeds. Coudn't fix it on four tries. What good is a BMW that shakes on the freeway? Go elsewhere. More

Most discourteous, disrespectful, heinous dealership I have ever been to. The test drive lasted about 10 minutes. The salesmen, Dwayne Buchanan, was condesending and unknowledgeable. He had to "check have ever been to. The test drive lasted about 10 minutes. The salesmen, Dwayne Buchanan, was condesending and unknowledgeable. He had to "check" up on almost every question I asked him about the car; he also talked in a very supercilious manner, and seemed like I was hassling him. The vehicle I sought to purchase was significantly overpriced and they refused any negoiations or accomdations. It is apparent why many people have rated this dealership poorly. I asked for my deposit back and gladly took my business elsewhere. I recommend going to Pace BMW instead to save time and money. More

Leased two BMWs from Dwayne. Very courteous and professional. No games/gimmicks. He knows his product inside and out. Would recommend anyone looking for a BMW to call Dwayne. When my next BMW le professional. No games/gimmicks. He knows his product inside and out. Would recommend anyone looking for a BMW to call Dwayne. When my next BMW lease is up I will certainly lease another one through Dwayne. More

This is my first BMW experience and I could not be more pleased with the staff, the atmosphere and overall knowledge of the team at Westchester BMW. I worked with Jay Careaga who was knowledgeable, pat pleased with the staff, the atmosphere and overall knowledge of the team at Westchester BMW. I worked with Jay Careaga who was knowledgeable, patient and incredibly welcoming everytime I stopped by. It took several visits before I could decide which car model was right for me. Jay took me through each model and make before I found my ideal car. His easy going, no pressure attitude was the perfect sales approach to help me decide the right fit. I would definitely recommend this dealer and look forward to returning when I need another car in the future. More