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BMW of Westchester

White Plains, NY

4.5
224 Reviews

543 Tarrytown Rd

White Plains, NY

10607

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Showing 224 reviews

February 25, 2013

Lance Kovar provided a professional and relaxing atmosphere during the entire purchasing process! I have already recommended Lance Kovar (from BMW of Westchester) to personal friends and will conti More

by aminulla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
February 18, 2013

I came to this dealership to buy my first BMW. As a woman I looked for a dealership with a reputation for being customer friendly. Boy was I wrong. Not only did the sales person Dwayne appear uninterested More

by Nrhh93
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dwayne Buchanan
January 21, 2013

My experience with Westchester BMW was very good. Bill Hyland was knowledgeable, considerate and a pleasure to deal with in person, by email and over the telephone. He worked diligently with me to find th More

by gracie123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Hyland, Bill Hyland
November 16, 2012

I am a former Mercedes Audi GMC owner and the experience delaing with Westchester BMW was the best I have ever encountered. The professionalism, courtesy, and respect given to you from the staff at this del More

by narsayahr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Vagueiro, Guido Jimenez
August 16, 2012

Delevered a new 2012 3 series that shook at highway sppeds. Coudn't fix it on four tries. What good is a BMW that shakes on the freeway? Go elsewhere. More

by SkiVertical
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Ready, Bob Price, TIm Stone
June 18, 2012

Most discourteous, disrespectful, heinous dealership I have ever been to. The test drive lasted about 10 minutes. The salesmen, Dwayne Buchanan, was condesending and unknowledgeable. He had to "check More

by Lichking
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dwayne Buchanan
Jun 18, 2012 -

BMW of Westchester responded

Good afternoon, I received your review regarding your experience here at BMW of Westchester. I would first, like to apologize that your experience was less than satisfactory. Here at BMW of Westchester, we pride ourselves on providing the Ultimate customer experience and not only am I surprised, but also appalled that you would feel such distaste for our dealership. As the sales manager, I take our customer service very seriously and would like to take this opportunity to not only apologize for your experience, but also to personally offer you my services for any future sales needs. From what I understand, you may have purchased your vehicle elsewhere already, but if I can be of any further assistance, I would appreciate the opportunity to change your opinion of our dealership.

Jun 18, 2012 -

Lichking responded

Thank you for your hastily reply and genuine concern. Yes, I have already close with another dealership. But this incident wasn't isolated; a few years ago I had a similar experience and subsequently brought a Lexus instead. Andre, a sales manager I spoke to in the past, was very nice and welcoming. I suppose I should not have criticized the entire dealership in response to one salesmen.

Jun 18, 2012 -

BMW of Westchester responded

Again I apologize for your experiene and am here for any future needs you may have. Good luck with your new car and welcome to the BMW family.

May 15, 2012

Leased two BMWs from Dwayne. Very courteous and professional. No games/gimmicks. He knows his product inside and out. Would recommend anyone looking for a BMW to call Dwayne. When my next BMW le More

by Wisconsin2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Buchanan
February 25, 2012

This is my first BMW experience and I could not be more pleased with the staff, the atmosphere and overall knowledge of the team at Westchester BMW. I worked with Jay Careaga who was knowledgeable, pat More

by M.smyth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Careaga,liz , Liz Vagueiro
December 24, 2011

We bought our first BMW four years ago with Bill.He warned us that we would never buy another make vehicle after owning a BMW. Bill was right, since than we had purchased three more BMW's and he was ou More

by DONROSE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Hyland, Bill Hyland
August 29, 2011

Have been there for service twice. Each time, I ended up with more problems with my car the week after I had it fixed at Westchester BMW. I am sorry, but, to me, these guys are scam artists. Bring your ca More

by msbmwid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sorry - I do not recall