BMW of Wilmington

Tom Dolin was super kind and helpful, easy to work with! Finance manager was extremely helpful and explained what was best for me. Our Service Manager was always helpful. We will continue to work with this Finance manager was extremely helpful and explained what was best for me. Our Service Manager was always helpful. We will continue to work with this super dealer ship! More

Everyone there’s very accommodating yet extremely professional and helpful. I have purchased and leased 4 BMWs since I moved here 12 years ago and never had a problem. As an older lady their honesty professional and helpful. I have purchased and leased 4 BMWs since I moved here 12 years ago and never had a problem. As an older lady their honesty made me a customer for life 😊 More

I was very impressed with this dealership. The people I worked with were very kind, professional, and knowledgeable .They were fast and efficient from the sales experience to financing to the The people I worked with were very kind, professional, and knowledgeable .They were fast and efficient from the sales experience to financing to the genius educating me on the features of the vehicle. Highly recommended! More

Excellent experience. Going into a BMW buying a used car I had the notion that they would not take us seriously. Quite the opposite. Every employee that seen us standing t Going into a BMW buying a used car I had the notion that they would not take us seriously. Quite the opposite. Every employee that seen us standing there asked if we needed help or they could get us some water or coffee. Tyler was our salesman and he was great. Not pushy or disinterested. He seems to enjoy what he was doing and it made us feel better about purchasing a car from him. He answered every question and was very helpful throught the process. Jackson was also very helpful and interested in helping us get the vehicle we wanted. Mickey was really helpful and informative. He knew that car inside and out. Any question we had he knew the answer too. He gave details as to what everything did and helped my wife set her phone up in the car and what buttons did what and how to navigate the info system. He was very helpful and if you go there ask your salesperson for him. More

Excellent experience purchasing a used car from out of state. Michael Gonzales was very good to work with throughout the entire process. Highly recommended. state. Michael Gonzales was very good to work with throughout the entire process. Highly recommended. More

Entire team was professional. Salesman Hayden, Finance Manager Scott, and Service Advisor Richard were excellent. Took my 330 in for some service and ended up making a trade. Salesman Hayden, Finance Manager Scott, and Service Advisor Richard were excellent. Took my 330 in for some service and ended up making a trade. More

From inquiry to driving my new x3 off the lot completely excellent service. Thomas Emerson was dedicated to making my experience stress free. He didn't play the number game and actually worked it out to my excellent service. Thomas Emerson was dedicated to making my experience stress free. He didn't play the number game and actually worked it out to my comfort number. I litterally felt like I was someone important. Thank you Thomas and crew. More

I called this dealership as I was interested in a used vehicle I found on CarGurus. I talked with Mike Kramer and could tell from the first time we spoke that this was going to be a great experience. Mike vehicle I found on CarGurus. I talked with Mike Kramer and could tell from the first time we spoke that this was going to be a great experience. Mike answered all my questions and gave me enough information over the phone for me to drive five hours and trade with him. We arrived at a busy time of a very busy Friday, but Mike continually had an attitude of helpfulness during our time there. Mr. Riggs in the finance department was great also. This day and time it’s hard to find great trustworthy people to deal with, but this team let me know it can still happen. I would highly recommend this dealership and especially Mike Kramer! Oh yes, they have great follow up after the sale too! More

I had an outstanding experience working with Michael Gonzales as my BMW Client Advisor. From start to finish, his customer service was exceptional. Michael was professional, friendly, and made me feel c Gonzales as my BMW Client Advisor. From start to finish, his customer service was exceptional. Michael was professional, friendly, and made me feel completely comfortable throughout the entire process. What stood out to me the most was that he truly listened to what I wanted and never tried to push me into buying something I didn’t ask for. I initially inquired online about the BMW 430i series, and Michael responded within 30 minutes. Not only did he reply quickly, but he also followed up with a phone call to better understand exactly what I was looking for. After our conversation, he sent me my available options along with a video, which I really appreciated because it helped me visualize the vehicle before even stepping into the dealership. At first, I told Michael I planned to come in the following week for a test drive since I live in Fayetteville, NC. However, I ended up deciding to drive there the same day and called him impromptu when I was only two blocks away. Despite the short notice, Michael remained completely professional and had the car ready and waiting for me to test drive. The entire process was smooth and efficient. I test drove the car, loved it, and within about two hours we had completed all the paperwork. I drove off the lot with my new vehicle feeling confident and excited about my purchase. Michael truly made the experience enjoyable and stress-free. He is not only an excellent BMW Client Advisor but also someone who treats his clients with genuine respect and care. If you're looking for someone who listens, responds quickly, and provides an outstanding car-buying experience, I highly recommend Michael Gonzales! More

#1 on satisfaction ! Makes the customer feel comfortable. Extremely honest in answering questions and very knowledgeable in all aspects of the deal process. I have neve Makes the customer feel comfortable. Extremely honest in answering questions and very knowledgeable in all aspects of the deal process. I have never been as pleased purchasing an automobile. You will not regret giving this dealership an opportunity if you're thinking about buying a car. 1st class dealership. More