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BMW of York

York, PA

not yet
rated
163 Reviews

1370 Roosevelt Ave

York, PA

17404

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163 Reviews of BMW of York

July 18, 2022

Without a doubt the worst car buying experience I’ve ever had. They sold me a car that shouldn’t have passed state inspection with a hole in the muffler and a frozen brake caliper. The GM refused to take my More

by Donbender78
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Lanzalotti
April 18, 2022

Loyal BMW owner and went to look at a used vehicle- offered me less than other dealers for my bmw car on a trade. Not willing to work through a deal at all- first experience with Apple and definitely t More

by BMWFamily
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Evan
Apr 18, 2022 -

BMW of York responded

Hi there, we are very sorry to hear that you had a negative experience with our team here at Apple BMW of York. We will pass along the feedback to our management team.

February 09, 2022

I walked into the dealership at 10:00am with an idea and walked out at 2:00pm with a new car. It doesn't get any easier than that. Thanks Evan! More

by tlaw193
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Becker
Mar 07, 2022 -

BMW of York responded

Thank you for the wonderful review and rating! We are so happy to hear that Evan was able to help make your car buying experience speedy! Please let us know if we can provide you with any further assistance!

March 27, 2021

Went for Transmission fluid change and brought my own oil pan and fluids but they put the old pan back on and left the new one in the car so i had to wait again so i had to tell them and the wait to be repla More

by Ozzy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa Eaton 3252, Kelly Behr
Mar 29, 2021 -

BMW of York responded

We are very sorry to hear about your unsatisfactory visit with our service department. We would like to do whatever we can to improve your experience and we would like to gather additional information about your visit. Please reach out to me directly at (717)-845-6689, as customer service is extremely important to us. We hope to hear from you soon. Sincerely, Joe Lanzalotti, General Manager Apple BMW of York

Mar 29, 2021 -

Ozzy responded

Would like to know why your service advisor Melissa Eaton told me it was $1000 for a transfer case fluid change and that it take around 7 hours to get it done because it is supposedly really hard to get to it? I got it done in 3 hour without a lift and barely tools. I don't like being robbed and that's what she tried to do. Average price for that it should be from $200 to $300 maybe. Now tell me how much it will cost me to get a spark plug thread repair in the cilinder head?? I would like to know

Mar 29, 2021 -

BMW of York responded

I would like to apologize if Melissa made a mistake. With most of our late model transfer cases there is no longer a drain plug, and therefore BMW specifies the time to remove the complete transfer case and drain the fluid by turning the case on its end. We quote all of our repairs based on BMW’s labor time guide. With that being said she was unaware that it is possible to extract the fluid using a vacuum tube through the fill plug. For most vehicles this can be performed in 3.0-3.5 hours depending on the exhaust configuration. As for your question about re-threading the spark plug I will need some more info. Most likely you will require a Timecert/Helicoil installed in the cylinder head. The parts are under $10.00, but we will need the engine designation and cylinder # to give an accurate quote. Please contact us directly at Apple BMW Service Dept. or at my contact info below. Brian Kisielnicki Service and Parts Manager Apple BMW of York 1370 Roosevelt Ave, York, PA 17404 P: 717.849.6668| F: 717.699.4659 bkisiel@appleauto1.com www.applebmwofyork.com

Mar 29, 2021 -

Ozzy responded

I just emailed you. Thanks for your concern and response. Hopefully is for the best.

October 24, 2019

Best buying experience of my life I have been looking for a M car for a life time. But in recent months things have fallen into place and financially I have found a way to afford one. More

by Lee Kay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
J'La Kent, Michael Cadden, Jamie Kohler, Joe Lanzalotti
October 18, 2019

Sales team ok, car ok, Jim Munsey A+ but service F 2017 X3 x-drive is my second X3. The purchase experience was fine and the much-needed “genius” instructions from Jim were outstanding. Since then, More

by J.C.
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Munsey, Dave Levitan, Kelly Behr
September 24, 2019

Great Experience with Andrew Prokurat Had a great experience with Andrew Prokurat. I bought a 2018 BMW M550i certified pre-owned and I love my car. I bought it on September 7, 2019. Andrew More

by Kevin Lay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Prokurat and Jim the older gentleman.
June 06, 2019

Take business elsewhere! Was professional at first, however the sales manager Jim? who test drove my vehicle stomped on the gas pedal, very quickly braked, and took off out of More

by Taratj
Recommend Dealer
No
Employees Worked With
Joe Lanzalotti
November 24, 2018

Once bought your on your own! I bought Used BMW 535i on November 3 2018 and paid cash! The car had an odd smell in it and was told the sales rep would call me the next week to have More

by Kmcar
Recommend Dealer
No
Employees Worked With
Michael Cadden
June 06, 2018

Front Breaks and my rims redo. I took my BMW for service and suppose to get a loaner. The first thing that was wrong it was a two door coup with no leg room in the back, it was smel More

by sexy48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kelly Behr
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