My family and I had been off roading and dispersed camping in our F350 and pop-up truck camper for over a month and it was time for an oil change and inspection. We called a few days before we would arrive in Flagstaff and made an appointment. Bernie (the service manager) asked all the right questions, set the time and was really personable. When we arrived, there was no wait. Recommendations were made for a breakfast spot nearby and we would be notified by phone when the service was done.
In less than an hour we got the call. We talked with Bernie and his service team, Gregory and Mathew and got a complete verbal description of how the service went and what was done. All the service team was knowledgable, efficient and courteous. Bernie really made the whole experience worth the Five Star rating. He had it all under control and had us laughing with his stories and entertaining personality.
That all said, this Service Department provided the best service I have experienced with Ford ... ever.