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Bachman Chevrolet

Louisville, KY

4.3
819 Reviews
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9650 Bluegrass Parkway

Louisville, KY

40299

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Showing 819 reviews

July 16, 2025

The sale was made, the truck was delivered as promised and then communication stopped when I reported there was an issue with the truck. More

by Tdseger549
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cody mattingly
Jul 16, 2025 -

Bachman Chevrolet responded

Thank you for your feedback. We’re sorry to hear about your concerns and appreciate the opportunity to address them. We’re glad the vehicle was delivered as promised and that the sale was completed smoothly. We strive to provide continued support after the sale, and we regret you didn't feel that we achieved this in your case. The issue appears to have been something that could be resolved in just a few minutes. It sounds like our salesperson attempted to guide you through the fix remotely to save you the inconvenience of bringing the vehicle in, especially given the distance involved. Unfortunately, after those initial efforts, we didn’t receive any further communication and assumed the concern had been resolved. If there’s anything more we can do to assist, please don’t hesitate to reach out to me, at mjacobs@bachmanautogroup.com or 502-719-7279, or your salesperson. Mike Jacobs, Director of Commercial Sales @ Bachman Chevrolet Business Elite.

Jul 16, 2025 -

Tdseger549 responded

My salesperson did not attempt to guide me through the not so simple fix. He said he wasn’t sure if Bachman could do anything about it but he would check. That’s the last communication I had with him. He never called me back. I’m an honest person and I expect the same from anyone I have dealings with. It appears Cody doesn’t feel the same way.

July 15, 2025

The Bachman Team, led by Josh Edgar and the Service Department helped us not only with the purchase of our 15 passenger Ford van, but help with replacement of a couple door handles, air vents and a sea More

by Stefan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Edgar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

Bachman Chevrolet responded

Thank you for your 5-star review! I am glad you had a great experience with Josh and our team; we are happy to help with your future vehicle needs! Sincerely, Mike Jacobs - Sales Manager

July 15, 2025

They were very fast and professional. Cody took care of everything and answered all of our questions. More

by Sarahkgill13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Mattingly
Jul 16, 2025 -

Bachman Chevrolet responded

Thank you for your 5-star review! I am glad you had a great experience with Cody and our team; we are happy to help with your future vehicle needs! Sincerely, Mike Jacobs - Sales Manager

July 15, 2025

Great to deal with and has good prices with a large inventory. Would do business again More

by Kylechoate99
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evan Milsk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Edgar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Sellers
Jul 16, 2025 -

Bachman Chevrolet responded

Thank you for your 5-star review! I am glad you had a great experience with our team; we are happy to help with your future vehicle needs! Sincerely, Mike Jacobs - Sales Manager

July 01, 2025

They used to send out coupons they stopped doing that. And their price for the oil change rotate and filter has almost doubled. More

by 55deville55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Jul 02, 2025 -

Bachman Chevrolet responded

Thank you for your 4-star review! We appreciate your feedback and will take it into consideration as we strive to provide the best experience for our customers. We are happy to help with your future vehicle needs! Sincerely, Mark Alcorn - Service Manager

April 22, 2025

I can't say enough about how positive my purchase experience was at Bachman. I was greeted three steps in the door by Alex, who made the sales process painless. Knowledgeable, professional, courteous More

by Jimbo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Viva
Apr 23, 2025 -

Bachman Chevrolet responded

Thank you for your 5-star review! I am glad you had a great experience with Alex and our team; we are happy to help with your future vehicle needs! Sincerely, Creed Fowler - General Sales Manager

March 29, 2025

The worst dealer ever worse than the buy here pay here sites. They put on a front that they vet their so called certified cars and trucks. My 2016 Jeep Compass after a little over a year is falling apart. More

by mlhink
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bill Mattingly
Mar 31, 2025 -

Bachman Chevrolet responded

As we discussed this morning, I'm sorry to hear that you're experiencing issues with the vehicle you purchased from us last March. I remember the initial problems you faced, and I'm glad we were able to resolve them promptly and at no additional cost to you. I understand how frustrating it must be to encounter further issues. As the owner of the vehicle, you are responsible for any repairs that may arise during your ownership. This is a standard part of the cost of owning a vehicle. While it's challenging to predict what problems might occur, we can work to get your vehicle into the service department to have it diagnosed. If you would like to discuss this further, please reach out to me directly at 502-719-3833. Bill Mattingly, General Sales Manager @ Bachman Chevrolet.

February 25, 2025

My daughter bought her first car from Bachman. The price was very reasonable for the mileage it had. Vinny was very personable and straightforward. He did a great job of informing us how we can ge More

by Brent and Nat
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent Castellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Bachman Chevrolet responded

Thank you for your 5-star review! I'm glad you had a great experience with Vincent and our sales team; we are happy to help with your future vehicle needs! Sincerely, Creed Fowler - General Sales Manager

February 24, 2025

I really appreciate and thankful for Shane Diggs for being kind accurate efficient and professional . More

by Cinnyfilly61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Diggs
Feb 26, 2025 -

Bachman Chevrolet responded

Thank you for your 5-star review! I'm glad you had a great experience with Shane and our service team; we are happy to help with your future vehicle needs! Sincerely, Mark Alcorn - Service Manager

January 29, 2025

Service department is fantastic. I purchased our 2015 Chevy Traverse new at Bachman. All service , oil changes, etc always done there. Perfect in every way. I now have over 141,000 m More

by Bill Schulz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Remfry
Feb 12, 2025 -

Bachman Chevrolet responded

Bill, thank you for your 5-star review! I'm glad you had a wonderful experience with our team. We are happy to help with your future vehicle needs! Sincerely, Mark Alcorn - Service Manager

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