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43 Reviews of Bachman Chevrolet - Service Center
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August 22, 2013
Went in for service, only to find out that the extended warranty that we purchased would not cover the repair for some reason. I spoke with Jerod about the issue (feeling that it should of been covered) a warranty that we purchased would not cover the repair for some reason. I spoke with Jerod about the issue (feeling that it should of been covered) and he told me he would get to the bottom of it, and that we would figure out a way to fix my vehicle. He stood behind his word and helped me get my truck fixed. I can not say thanks enough for all the help. More
by angiewake123
Employees Worked With
Jerod Sims
January 16, 2013
I was greeted at the door by a young man who took me name and recorded the milage. He introduced me to Susan Whelan who confirmed my appointment, estimated the amount of time needed and showed me the waitin and recorded the milage. He introduced me to Susan Whelan who confirmed my appointment, estimated the amount of time needed and showed me the waiting lounge. This was all made possible, thanks to Mark Acorn for getting GM involved with a slightly expired warranty issue and finding a solution palatable for GM and me the customer. Bachman has a state of the art facility with very friendly employees and I hope to make my next truck purchase there. More
by Frank Gnau
Employees Worked With
Mark Acorn, Susan Whelan
June 01, 2012
I had a cam shaft lifter go bad on my 2009 Chevrolet Silverado. I bought the truck while living in Virginia. I took my truck to Bachman Chevrolet’s service department. My service consultant was Susan Silverado. I bought the truck while living in Virginia. I took my truck to Bachman Chevrolet’s service department. My service consultant was Susan Whelan. She was very friendly and immediately got my truck back to the service department. The mechanic Matt (did not get his last name) diagnosed the problem in minutes. Susan said it was all covered under warranty but they would have to keep the truck for several days and possibly over the weekend. I told her I was doing construction out of town and really needed a truck to haul tools and pull a trailer. She got me a fully loaded truck off the lot and said to get it as long as I needed. When I got my truck back it was not only fixed but Matt had the engine as clean as brand new the way I keep it. Salespeople may sell you your first car but service people like Susan and Matt keeps you coming back. My next vehicles will be purchased from Bachman Chevrolet. Thank you both. More
by GaryE555
Employees Worked With
Susan Whelan and Matt (mechanic)
