Bachman Subaru

Bought 2 new cars from them in 2019. ....Had talked to a salesperson about another one....we came to an agreement on the price of a new one plus value of my trade......sent me an offer sh ....Had talked to a salesperson about another one....we came to an agreement on the price of a new one plus value of my trade......sent me an offer sheet to sign......they knew I was coming to Louisville 2 days later to complete the place the order....drove 75 miles to the dealership only to be told they weren't going to honor the trade price because the value of my car would be less when the new one arrived in a few months.......(they knew that before making the offer.....they finally agreed to their original price of mine....then ran into more roadblocks.......i won't be back More

This dealer is closest to home. While not always the lowest price, this time I knew I would get MSRP, and the sales agent was knowledgeable and easy to work with. While not always the lowest price, this time I knew I would get MSRP, and the sales agent was knowledgeable and easy to work with. More

Absolutely the worst experience I have ever had. My family and I walked out a (after the brand new car we intended to buy had a sold sign on it). The “manager” on duty was condescending and seemingly t family and I walked out a (after the brand new car we intended to buy had a sold sign on it). The “manager” on duty was condescending and seemingly thought I was an idiot because “it takes several hours to buy a car”. Everything was to be ready to sign and leave. The paperwork was not complete and the salesman tried to have me sign incorrect paperwork in order to charge us a much higher interest rate. I informed him it was not correct and he made it seem the the biggest hassle to expect and demand correct paperwork. Would never buy a car there. More

First, I'd like to say that the people I came in contact with over the course of 11-12 days while at Bachman Subaru were polite and seemed to follow Covid 19 guidelines which I appreciated! Now, Buyers Bewa with over the course of 11-12 days while at Bachman Subaru were polite and seemed to follow Covid 19 guidelines which I appreciated! Now, Buyers Beware. If you are in the market for a USED vehicle, please take it to an independent mechanic for evaluation before purchasing. I found and fell in love with a USED vehicle at Bachman Subaru this week, and had an accepted offer contingent on my taking the vehicle to my mechanic to be checked out. As soon as my mechanic opened the hood he knew the engine was not the original engine. It was clearly a used/salvaged engine. This was never disclosed to me or my husband. Dealer notes for the vehicle refers to it being inspected, serviced and detailed at the dealership by trained technicians. Shouldn't a trained technician recognize a used/salvaged engine? Maybe it was noted but not important enough to tell a buyer who thinks they are buying an original, reliable Toyota engine! Not to mention they want a premium price for the vehicle. Upon returning the vehicle to Bachman Subaru I told the salesman and he made the comment that he had heard there was a vehicle on the lot with a second engine but did not know which one. While this may be ok for a dealership to do I think it is UNETHICAL to not disclose to a potential buyer. So, please do not go solely by the Carfax report because the Carfax report for this particular vehicle was clean, or any Dealer's info, have the vehicle checked by an independent mechanic you trust. More

Frustrating and lonely I was in the market for a good used Subaru and I found one that I really liked on Bachman's web site, so I called and they said "come on down, we have I was in the market for a good used Subaru and I found one that I really liked on Bachman's web site, so I called and they said "come on down, we have it." I made the 40 minute drive in and was ushered into a small room by a salesman, I showed him the car I had picked out and he disappeared for about a 20 minutes leaving me sitting in his office. After a very long time he returned and informed me that the car I wanted had been sold at an auction and that I was out of luck. It had been left on their website by mistake. I asked if he had anything similar (five or so years old for around 12,000) and he said that he just didn't have anything like that and left. Long story short... I purchased what I was looking for at another dealer. 6 months later, I took my Subaru in for a recall service on the airbag, the service department made it clear that they did not like doing recall service because they didn't make any money off of it. They did a very poor job putting my dashboard back together and the radio no longer worked. I had to disassemble the dash, find the connectors that they failed to properly connect, then re-assemble the dash myself. So to recap.... A sales department that doesn't seem interested in selling cars and a service department that does sloppy, half-way work. What Bachman doesn't seem to realize is that I buy a car every couple of years and always have my service done at the dealer, but I will never set foot on their property to purchase anything or return to their service department, I will also share my story with anyone who will listen. More

It was a good experience!Great no pressure!Eric It was a good experience! Great no pressure! Eric explained in depth about the car! Now I just need to read manuals to actually use all the feature It was a good experience! Great no pressure! Eric explained in depth about the car! Now I just need to read manuals to actually use all the features! More

I was very pleased at the level of quality of service I I was very pleased at the level of quality of service I received throughout the purchase of my new Subaru.This has been the best overall car buying e I was very pleased at the level of quality of service I received throughout the purchase of my new Subaru.This has been the best overall car buying experience I’ve had in the past 30 years. Special accolades for Bill Rosenbarger who Who was both very helpful and professional More