After weeks of research, I began dealing with Sam Kennedy approximately six weeks ago. Mr. Kennedy was extremely patient and not pushy. He answered all of my questions fully. And made suggestions. When I finally decided to buy a Forester for my wife,I was a little disappointed to learn that I wouldn't be dealing with him. He turned me over to another total professional, Bill Rosenbarger. Bill also made the process pleasurable. Bill even went so far as to help my wife sync her phone to the car. He went through the manuals with us so that we were familiar with the car before we left the dealership. He even told my wife to call him if she needed anything. The entire experience was smooth and easy. I am amazed at the time both gentlemen spent with us to make this purchase easy. I am a FAN!