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Bachman Subaru - Service Center

Louisville, KY

4.8
18 Reviews

18 Reviews of Bachman Subaru - Service Center

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September 27, 2022

I had to take my car in for service because the display was blanking out and the sunglasses holder fell off (My car is a 2022 model). Plus the rear defrost stopped working. Robin was combative from the g More

by Kelly Meeks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robin Durham
Oct 07, 2022 -

Bachman Subaru responded

Kelly, Thank you for bringing this to our attention. We believe your experience was at our body shop. We have notified their managers and will reach out to you.

August 24, 2022

I had a very disappointing visit to the Service Dept. this morning. We had an appointment at 11:00 this morning for service , scheduled several weeks ago . We were told they had no record of this appoint More

by geniegirl93
Customer Service
Recommend Dealer
No
Employees Worked With
Kim Fairchild
Sep 16, 2022 -

Bachman Subaru responded

We apologize for the scheduling issues you experienced with us. If we can be of further assistance please reach out.

July 08, 2022

Our family was in a pickle. We broke down on the side of the freeway while towing our camper about 30 miles North of Bachman Subaru. We were towed there, but they were already c More

by smtishko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Hix
Sep 15, 2022 -

Bachman Subaru responded

Thank you for the 5 star review! We are happy to see your vehicle and luggage made it safely. If we can be of further assistance, please reach out!

April 24, 2020

Love my Bachman Service staff! So trustworthy and so professional. Sent my daughter to have her taillight replaced and Bachman did it while she waited in the parking lot on a lawn c More

by happy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't know, but all service staff have been great!, Neal Hix, Robin Durham, Kim Fairchild, Anthony (Tony) Louis, Noah Gibson
April 05, 2019

Service review Always a pleasant experience they are quick curteous and have the knowledge to maintain my vehicle in top condition The sales staff is awesome as well More

by Subie5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Sutton, Anthony (Tony) Louis
Apr 08, 2019 -

Bachman Subaru responded

Thanks for leaving us a review! Glad to hear you had a such a great experience with our team. If there is anything else we can do for you, please let us know. Thanks again! Sincerely, Mark Townsley - Director of Business Development, mtownsley@bachmanautogroup.com

January 08, 2017

Robin was awesome to work with robin always does a great job servicing our car. He takes great care of us and always listens. We will continue to service our car at Bachman Subaru! More

by Dsutherland82280
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Durham
Jan 09, 2017 -

Bachman Subaru responded

Thanks for the review! I'm glad to hear that you had a great experience working with Robin in the Service Department! He's a hard worker and dedicated to providing our valued customers with the best job in town! Thanks again! Sincerely, Mark Townsley - Director of Business Development, mtownsley@bachmanautogroup.com

April 07, 2016

Oil change and tires They did a awesome job! Got my car back quickly and they were very friendly. The waiting area was very comfortable. I will definitely be returning! More

by AmberC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Hix
Apr 08, 2016 -

Bachman Subaru responded

We appreciate your marvelous feedback, Amber. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Thanks again. Mark Townsley - Director of Business Development, mtownsley@bachmanautogroup.com

December 20, 2003

Had my first unscheduled service appointment for an issue with my new Subaru. although it took two days to get my car back, the dealership did an excellent job keeping me informed and ultimately fixing the p More

by Gecks
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
2