Bachman Subaru - Service Center

I had to take my car in for service because the display was blanking out and the sunglasses holder fell off (My car is a 2022 model). Plus the rear defrost stopped working. Robin was combative from the g was blanking out and the sunglasses holder fell off (My car is a 2022 model). Plus the rear defrost stopped working. Robin was combative from the get-go telling me if I expected not to pay for anything I was wrong (hello....my car is LESS THAN A YEAR OLD and the issues should be covered under warranty) because they don't work for free. It's now been two days, and I have heard nothing back from them, other than a message that they had to order the part for the sunglasses holder. This is my first Subaru and quite frankly, I wish I would have stayed with Honda. The service department is seriously lacking CUSTOMER SERVICE. If I ever am able to get my car back, I promise I will NEVER bring it back to this place nor purchase another vehicle from this place. More

I had a very disappointing visit to the Service Dept. this morning. We had an appointment at 11:00 this morning for service , scheduled several weeks ago . We were told they had no record of this appoint this morning. We had an appointment at 11:00 this morning for service , scheduled several weeks ago . We were told they had no record of this appointment but did have us down for a detailing the following Monday. Both appointments were made at the same time.I understand that the service dept was very busy but we did have an appointment. This is not the customer service I expected from Bachmann. We cancelled the detailing appointment ( at least, I hope they understood me) and rescheduled our regular service for the same time. we'll see what happens. More

Our family was in a pickle. We broke down on the side of the freeway while towing our camper about 30 miles North of Bachman Subaru. We were towed there, but they were already c We broke down on the side of the freeway while towing our camper about 30 miles North of Bachman Subaru. We were towed there, but they were already closed. First thing in the morning my husband went to the service center and told them our plight. They looked at the car and were able to squeeze us in. It turned out that a totally different company unaffiliated with Subaru who had installed a transmission cooler on our vehicle hadn't screwed on a hose to the turbo very well. It eventually loosened all the way and popped off. They got the car fixed that day for a great price. Almost 100 miles away from the dealership we realize that my husband had left some luggage in the waiting area. We called them and offered to pay for shipping to our house, but they had a guy coming to do Subaru training about 20 minutes from our town so they just put our luggage in the trunk and we were able to get it that night! I love these guys and the next Subaru we buy might be at Bachman, not our town, even though it's 3.5 hours away, just because they are awesome! More

Service review Always a pleasant experience they are quick curteous and have the knowledge to maintain my vehicle in top condition The sales staff is awesome as well Always a pleasant experience they are quick curteous and have the knowledge to maintain my vehicle in top condition The sales staff is awesome as well as the service I’m driving Subie number 5! More

Robin was awesome to work with robin always does a great job servicing our car. He takes great care of us and always listens. We will continue to service our car at Bachman Subaru! robin always does a great job servicing our car. He takes great care of us and always listens. We will continue to service our car at Bachman Subaru! More

Oil change and tires They did a awesome job! Got my car back quickly and they were very friendly. The waiting area was very comfortable. I will definitely be returning! They did a awesome job! Got my car back quickly and they were very friendly. The waiting area was very comfortable. I will definitely be returning! More