Bachman Volkswagen

Unable to recommend this dealership since the customer service was so bad. Lured in by low price on the internet, found sales person to be uninterested and unknowledgeable about car, he didn't want to eve service was so bad. Lured in by low price on the internet, found sales person to be uninterested and unknowledgeable about car, he didn't want to even get up from his desk to greet us. Test drove the car, returned next day to purchase car with cashiers check and they insisted on a SS# quoting Patriot Act and Credit Fraud Protection, stating Bachman Auto Group company policy was without SS# and credit check, no sale. Asked to see privacy policy and this stated they could access your credit info any time they wanted and multiple times if they wanted. We did not need credit, they would not sell the car to us and actually told us to leave the dealership. A very unpleasant experience all round from sales to financial representatives pressurizing for SS#. Beware our experience was this dealership is not selling cars but contrary tried to pressurize us for our credit information!!! More

Went into the Bachman dealership to test drive a Ford Edge. Had a great experience with our salesman, Josh Edgar. He was extremely patient, as we test drove it twice, negotiated a lower price, and actu Edge. Had a great experience with our salesman, Josh Edgar. He was extremely patient, as we test drove it twice, negotiated a lower price, and actually left the lot to think about it. He was low pressure in his approach and that went a long way in creating a good experience for us. I hope this car lasts me a long time, but when it's time to replace it, I will definitely go back to Bachman and ask for Josh. More

I just traded in an 06 VW Passat that I purchased from Bachman VW 2yrs. ago. Much to my suprise, when I traded it in, I was told that it had been wrecked before I got it. When I purchased the car from B Bachman VW 2yrs. ago. Much to my suprise, when I traded it in, I was told that it had been wrecked before I got it. When I purchased the car from Bachman the sales representative showed me a car fax for the car, but it was not an "up to date" car fax, therefore the front end collision was not listed. Moral to this story...if you buy a used "PreLoved" car from them, make sure you check the date on the car fax!!! More

The overall experience was very good and Josh was great. The only negative thing is the price the manager was very short with me and did not seem to be willing to negotate with me and in some ways a little The only negative thing is the price the manager was very short with me and did not seem to be willing to negotate with me and in some ways a little insulting as far as discussing the price of the car and my trade in. Pam was very nice and I had a great experience with her. Josh and Pam would make me come back the manager and the pricing is the only thing that would give me pause. More

I was searching for a used VW within a predetermined price range. I evaluated several vehichles while at Bachman and Josh the salesman was paitent, listened to my needs and helped us make the best decis price range. I evaluated several vehichles while at Bachman and Josh the salesman was paitent, listened to my needs and helped us make the best decision. This is the 2nd used VW I've purchased from this dealer. It was the only dealer I visted this time. More

We are very happy with our recent purchase of a new 2010 VW Routan! No problems or complaints. We purchased the van from Bauchman VW and had a wonderful experience. Our dealer, Josh Edgar, was very helpf VW Routan! No problems or complaints. We purchased the van from Bauchman VW and had a wonderful experience. Our dealer, Josh Edgar, was very helpful and continues to follow up with us on a regular basis. We will be shopping here again in the future and asking specifically for Josh. More

Had a very easy purchasing experience. Found the vehicle we wanted on the internet and started negotiations from there. Made a trip in to the dealership test drive the vehicle, took a day or two to think ab we wanted on the internet and started negotiations from there. Made a trip in to the dealership test drive the vehicle, took a day or two to think about the purchase, and then came back in a few days later to make the purchase. No pressure from the Bachman VW staff and it was a very hassle free transaction. We got a great vehicle and were very well treated. More

I am Australian, having relocated to Louisville in Nov.2010. I had visited Louisville a number of times earlier in the year & had seen Bachmann, as it's near employer's office. I have purchased VWs in Nov.2010. I had visited Louisville a number of times earlier in the year & had seen Bachmann, as it's near employer's office. I have purchased VWs in Australia & Netherlands previously, so I'm familiar with VW product range. Compared with other VW dealerships, Bachmann was more conveniently located & was prompt in response to internet/phone inquiry. (I also considered purchasing other brands of car, but I really couldn't find anything else that met my needs as well as VW. I took 3 models for test drives before settling on a Tiguan). In terms of doing business with Bachmann, my experience was positive - A if not A+. My case was a bit tedious - i.e. firstly making inquiries before I had a US Social Security Number, & then wanting to explore finance or lease options without the benefit of any local US track record re personal credit rating. However, the Bachmann staff were (a) tolerant and (b) most helpful in eventually arranging a lease deal through VW Finance. The pricing offered on the vehicle was most attractive, without any real haggling on our part. NB: All of these issues of dealing with a foreign-customer appeared at times to be too much for some of the competitor dealerships' salespeople. More

Do not go to this dealer. They will be nice and once you sign the papers it will be your wost nightmare! My car was crap, it was in the shop for 1 month of the year I owned it. Never had so many problems! sign the papers it will be your wost nightmare! My car was crap, it was in the shop for 1 month of the year I owned it. Never had so many problems!!! Never again! Worst experience ever! More

Dare anyone call me to discuss the absolutely horrific service - Does anyone even care? I have had my car in for service several times. Typically it goes like this - The work will not be covered by war service - Does anyone even care? I have had my car in for service several times. Typically it goes like this - The work will not be covered by warranty if the damage was cause by animals chewing on components or, the warranty is only valid if there is "broken part". The service manager is at best a "monster" I had planned on buying a second car from the dealer and have changed my mind. Frtiz knows me! I am a straight A college student at an Ivy League School It doesnt take a rocket scientist to know when you are getting shafted! Shame on you More