Bachman Volkswagen

Buyer Beware at Bachman. Twice we have bought vehicles from Bachman only to be saddled with an extended warranty we specifically told them we didn't want. The first was at Twice we have bought vehicles from Bachman only to be saddled with an extended warranty we specifically told them we didn't want. The first was at Bachman Subaru. My wife told the finance person we did not want the extended warranty but it was added to the total anyway. When it noticed it on the sales slip, she called the dealership but could get no response. It's only when she filled out a survey and sent to Subaru of America that the warranty was taken off our bill. My daughter wasn't as lucky at Bachman Volkswagon. We planned to pay cash for the vehicle but were told that in order to get the sale price we had to sign up for financing. The finance manager assured my daughter and me that we would not have to pay for the extended warranty and that it would be taken off the total price once we made our first payment. Didn't happen. We have disputed the charge for almost four years with no response from the dealership. Yesterday. Volkswagon Credit, with no warning whatsoever, showed up at my daughters house and repossessed the car. Then they gave us the runaround all day even after we had paid the balance they said we owe, so she barely got to the credit company in time to get her car that day. We will probably engage a lawyer to get the balance back on the warranty we didn't want, and compensation for a lost day of work and child care we had to pay for. If you're going to deal with Bachman, insist on paying cash unless you specifically want the extended warranty, which by the way, every consumer organization I've encountered said those are a waste of money. Buyer Beware at Bachman. More

Knowledgeable, polite, patient. Showed me the car even though couldn’t buy there right now Showed me the car even though couldn’t buy there right now More

Shawn Thompson set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Shawn was responsive, extremely knowledgeable, not only about the perfect customer experience. From the moment I reached out with a brief inquiry, Shawn was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! We love our 2022 Atlas! More

Had a very good dealings with the dealership. They did everything they could to get me the best price for the car. No hard selling to get me to purchase the car. Everyone we dealt with was friendly and pr everything they could to get me the best price for the car. No hard selling to get me to purchase the car. Everyone we dealt with was friendly and professional. Great place to buy a vehicle. More