Bachman Volkswagen

Jeff Pence, the dealership's sales manager, appraised my Volkswagen at $2500, proclaimed that was "all it was worth," and acted annoyed that I was wasting his time. I had an appraisal in hand from Carmax f Volkswagen at $2500, proclaimed that was "all it was worth," and acted annoyed that I was wasting his time. I had an appraisal in hand from Carmax for over $6000, so I returned there. Bachman lost my sale as well as those of my colleagues due to Jeff Pence's unprofessional behavior. More

Every time we made a trip to this dealer, we have had to later return to have the issue either finished or revisited somehow. The last time, the service manager refused to correct several problems which ar later return to have the issue either finished or revisited somehow. The last time, the service manager refused to correct several problems which are clearly a result of their repair and which we'll have to take somewhere else to have done correctly. I talked to my salesman and he talked to several people, but she wouldn't budge on the issue. What's funny is that when we dropped the car off, there was a customer there who she was treating the same way she treated me and he said that he'd never take his car there again either. More

I had my VW in for service several times. Each time they were supposed to be doing an oil change including checking all fluids. Shortly after my last visit, I expericnced trouble with my steering. I checked were supposed to be doing an oil change including checking all fluids. Shortly after my last visit, I expericnced trouble with my steering. I checked and the fluid was low. I filled it up and have had no other problems. They obviously were not checking fluid levels. On a separate issue, I have had my vehicle in several times for the same complaint, check engine lite on. They have charged me one hour's labor ($75.00) twice for diagnosis. The first time they told me they could find nothing wrong. The second time they could find nothing wrong until I pressed the issue. Then they said that my EGR valve was bad and they wanted parts plus labor to repair it - over $300.00. I wrote the service manager several time requesting his help in resolving this issue. I feel he should credit me with at least one hours labor. I have heard nothing from him. As for the sales department., I tried to trade in my VW on another used vehicle. I told them what the service department ssaid the check engine light was and that they could deduct that amount from the value of the trade in. They offered me less than half the tradein value on my vehicle. Needless to say, I will not return to Bachman for sales or service. More