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Bachman Volkswagen
Louisville, KY
203 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 203 reviews
March 21, 2020
Poor experience with Sales, Finance, Service and GM I encountered a poor purchase experience at Bachman Volkswagen in Louisville, KY. There were two key issues I encountered. The first was the sales I encountered a poor purchase experience at Bachman Volkswagen in Louisville, KY. There were two key issues I encountered. The first was the salesman lied. He offered me $200 for my car. When I said the figure was way too low explaining for example a tire I recently purchased for the car cost that much he explained that the reason was this was sight unseen and when I brought it in he definitely would be able to offer me more if all parts were intact. They were but when we arrived at the dealership and the car was reviewed and I inquired as to the additional amount he said nothing. When I asked if he could at least pay for the gas in the car he said no. I didn’t press the point at the time because my wife has heart issues and wanted to finish, even if Bachman had lied and cheated us on the trade in value. Once purchased we found an issue with a body imperfection and issue with the car starting under certain circumstances. We called the service center line at Bachman to report this issue on 3/3 and was transferred to voice mail. The call was not returned as of 3/20. When I called Bachman Volkswagen to report these issues, Service did call me back and apologize for not returning my call for 2 ½ weeks offering to set up service next Monday. However, the Sales Manager would only offer to provide me $200 if I provided a receipt for the tire. I explained the tire was purely an example this would not make up for the lie the salesman had told me and the realistic wholesale value of the car. My expectation was they would try to make right the salesman’s promise of a reasonable offer. They explained that wasn’t going to happen and hung up on me. For an organization that claims they are transparent, honest, with the customer’s best interests at heart, Bachman Volkswagen failed miserably on all counts. This customer saw absolutely no evidence of that. To say I am horribly disappointed is an understatement. To say I’ll never consider Bachman for any future purchases is an accurate statement. More
by craighale
December 13, 2019
Couldn’t have asked for a better experience buying my daughter a vehicle today! Excellent staff, very professional and felt like they really cared. Thank you Austin!! daughter a vehicle today! Excellent staff, very professional and felt like they really cared. Thank you Austin!! More
by Haley
Employees Worked With
Monserrat on the phone and josh in finance , Austin Bowling
December 09, 2019
Professional - great experience Byron was very thorough about the features of the Atlas. I felt like I knew how to use the features after he talked with me in the car. I would defini Byron was very thorough about the features of the Atlas. I felt like I knew how to use the features after he talked with me in the car. I would definitely recommend him to friends. More
by bcochran
Employees Worked With
Roy Will, Byron Sims
November 01, 2019
Extremely professional, very fast service. Attentive yet patient sales experience from Drew. Found the exact car we wanted, absolutely no pressure from Drew. Drove off the lot in a new ride. Worth the dr patient sales experience from Drew. Found the exact car we wanted, absolutely no pressure from Drew. Drove off the lot in a new ride. Worth the drive to Louisville for sure. More
by TomSikora
Employees Worked With
Drew Talreja
September 29, 2019
Great Drew Redmond helped me with getting a new car and was absolutely great! Drew was very knowledgeable and patient with me during the whole process. Drew Redmond helped me with getting a new car and was absolutely great! Drew was very knowledgeable and patient with me during the whole process. More
by Rachel T.
Employees Worked With
Drew Redmond
August 09, 2019
New car purchase I have had a wonderful experience at Bachman Volkswagen. Drew was very helpful, knowledgeable and I am thrilled with my new car VW Tiguan purchase. I have had a wonderful experience at Bachman Volkswagen. Drew was very helpful, knowledgeable and I am thrilled with my new car VW Tiguan purchase. More
by Mittens20
Employees Worked With
Drew Talreja
August 07, 2019
Very helpful - no pressure! Great experience with Bachman VW! Very helpful and accommodating staff. Jesse helped me find the exact car I was looking for and it was priced right. Great experience with Bachman VW! Very helpful and accommodating staff. Jesse helped me find the exact car I was looking for and it was priced right. More
by Natalie C
Employees Worked With
Jesse Smith
August 03, 2019
Honest and welcoming As a Hispanic in USA I have had many experiences where I have been treated differently. People at Bachman, specially our sales person, Drew made me f As a Hispanic in USA I have had many experiences where I have been treated differently. People at Bachman, specially our sales person, Drew made me feel at home and respected. More
by Dojeda
Employees Worked With
Josh Edgar, Drew Talreja
July 26, 2019
They changed us 364.00$ to tighten intake manifold bolts. We went in because the car wouldn't start sometimes. They said they fixed it and charged us 415.60. A week later and it is not starting every time We went in because the car wouldn't start sometimes. They said they fixed it and charged us 415.60. A week later and it is not starting every time. We took it back and they said it must be something different, not covered in the 90 day return. More
by VWreview
Employees Worked With
Talked with Jennifer, Roy Will, Keith Meredith, Paul Andersen
July 10, 2019
Job well done! Bachman’s customer service really is excellent! They always do a great job and I appreciate them. Roy really stepped up in taking care of me. Bachman’s customer service really is excellent! They always do a great job and I appreciate them. Roy really stepped up in taking care of me. More
by aharvie
Employees Worked With
Roy Will, Byron Sims, Paul Andersen
