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Back Roads Automotive
Chesapeake, VA
542 Reviews
Mission:
Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would our family, helping them meet their transportation needs.
By achieving our goal, we can create an environment which fosters continued growth and recognizes the contributions of our employees and we will encourage our team members to succeed and to improve themselves. We will create a fun, friendly and family atmosphere.
We will create and maintain a presence in the community. We will be active in local and regional organizations and activities. We want to be your life-long provider of vehicle sales and service products. We are “Dedicated to Quality, Committed to Excellence.”
Guiding Principles:
Quality and Value Come First: To achieve customer satisfaction, the quality and value of our products and services are our number one priority.
Customers are the Focus of Everything We Do: Our work must be done with our customers in mind, providing better products, better services, and better overall value than our competitors.
Continuous Improvement is Essential to Our Success: We must strive for excellence in everything we do, in their value and in our services, our human relations, our competitiveness, our profitability, and our attitude towards excellence.
Employee Involvement is Our Way of Life: We are a team. We must treat each other with trust and respect.
Integrity is Never Compromised: The conduct of our company must be pursued in a manner that is socially and legally responsible, and commands respect for its integrity and all goods and services will be warranted on this basis. Our doors are open to men and women alike, without discrimination and without regard to ethnic origin or personal beliefs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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Showing 542 reviews
April 14, 2021
Great people, super honest and easy to talk to! Definitely the easiest car buying experience I’ve had and would absolutely recommend to anyone considering their business! Definitely the easiest car buying experience I’ve had and would absolutely recommend to anyone considering their business! More
by Sara
Employees Worked With
Kyle Corona
Helpful April 13, 2021
I must say my man Kyle is the best I talked with him over the phone the other day gave him all my info and I told him I wanted this vehicle I arrived here this morning at 9 when they opened hoping and prayin the phone the other day gave him all my info and I told him I wanted this vehicle I arrived here this morning at 9 when they opened hoping and praying that I would leave today with this vehicle and Kyle and his finical adviser Brian made it happen so if u r looking for a used car dealership I highly recommend them More
by All4ab91
April 12, 2021
Kyle was friendly and wasn’t pushy trying to oversell! He’s new but very good about answering any questions I had! Was in and out pretty quick! Thanks guys! He’s new but very good about answering any questions I had! Was in and out pretty quick! Thanks guys! More
by ddave003
Employees Worked With
Kyle Corona
April 11, 2021
Great business being ran here. The vehicles are quality, the salesman are respectful, helpful, and knowledgeable. If you’re interested in purchasing / financing a quality vehicle for a great price, look no the salesman are respectful, helpful, and knowledgeable. If you’re interested in purchasing / financing a quality vehicle for a great price, look no further, and when you arrive, make sure you ask for Kyle C. - William C. Thank you Wine Auto and thank you Kyle! More
by William6carey
Employees Worked With
Mike Stickle, Andrew Wright, Amber Stickle, Jim Hayden , Kyle Corona
March 30, 2021
Wine Automotive is Amazing! Jay and Amber worked hard to put me in the SUV I wanted and needed. I will definitely be a return customer. put me in the SUV I wanted and needed. I will definitely be a return customer. More
by LizBeth
March 25, 2021
Mike was super laid back but very professional at the same time. The whole process was smooth. Go see Mike at wine automotive if you’re looking for a new car. same time. The whole process was smooth. Go see Mike at wine automotive if you’re looking for a new car. More
by Rudywswartz
Employees Worked With
Mike Stickle
March 24, 2021
Very smooth operation. So easy to work with that I forgot the maintenance questions I wanted to ask. Amber was particularly helpful and remembered me from the phone call when I showed up later. the maintenance questions I wanted to ask. Amber was particularly helpful and remembered me from the phone call when I showed up later. More
by jt
March 19, 2021
Excellent experince, very very friendly staff, and very nice no pressure buying experince. Very honest and they will make sure you satisfied. Ask for Amber!!!!! nice no pressure buying experince. Very honest and they will make sure you satisfied. Ask for Amber!!!!! More
by Jay
Employees Worked With
Mike Stickle, Andrew Wright, Amber Stickle, Jim Hayden
March 16, 2021
Quick and easy! No pressure in buying just great conversation! Easiest car buying experience ever! Stuck with their word and forever grateful! We use you guys in the future! conversation! Easiest car buying experience ever! Stuck with their word and forever grateful! We use you guys in the future! More
by Willstacks54
March 10, 2021
We had a really fantastic experience trading in our car and purchasing a vehicle with Amber. Amber and Mike were really friendly and helpful. We came a little later than ideal and they both cheerfully stay and purchasing a vehicle with Amber. Amber and Mike were really friendly and helpful. We came a little later than ideal and they both cheerfully stayed late to get us through our paperwork and headed home in a new to us car! More
by Lyss
