I can’t say enough about what a great experience I had purchasing my used 2008 Pontiac Solstice GXP from Baglier Mazda!
My first contact with the dealership was with Aaron Brown through Baglier’s online chat function on their website. It was almost 8pm at night on a Friday, when most dealerships aren’t available to answer questions, but Aaron answered my IM right away!
I let Aaron know that I was already planning to drive from the Erie area (about a 2 hour drive) to look at another Solstice in the Pittsburgh area, so I wanted to see if I could squeeze in a test drive of the Solstice that was in stock at Baglier. Aaron was extremely pleasant and understanding of my travel time, as well as my questions about the price of the vehicle. He didn’t give me any run around, and was very straightforward on the information he had on the car at the time. Aaron told me he would get back to me as soon as the dealership opened in the morning regarding their pricing.
The next morning, true to his word, I got a text from Aaron right at 9:01am (the dealership opened at 9) with the pricing details, and that there was likely some flexibility. With that I told Aaron we would shoot for arriving a little after 11 to take a look at their Solstice.
We ran a bit behind at the other dealership, but I let Aaron know, and he had no concerns at all, and told me he would have the car ready when I arrived.
Once we got to the dealership, we pulled in and I was greeted by the Solstice parked right at the front entrance!
Walking into the dealership, I was greeted by John Mulzet, who let me know that Aaron was tied up, but that he had asked John to take care of me.
John and I headed out to look over the Solstice. John patiently stood by while I combed over the car, then we headed out on the test drive.
I have to say, John gave me the most entertaining test drive I think I’ve ever been on!
Chatting with John was like chatting with an old friend. There was no pressure from John about needing to buy the car, or what a great deal the vehicle was. John and I just chatted about the way it handled, and a couple of the things that I thought needed work. I was also laughing the entire time at John’s fantastic stories about his many years in the car business! The self-washing carpets was the best!
Once we were back at the dealership, I gave John my offer, and without even blinking, he went to talk to management about it. As there were a few minor issues with the vehicle, and the car hadn’t been through the shop yet, one of the managers, John, came over to talk with me about how the vehicle wouldn’t have a warranty, and that he wanted to be sure I was OK with that. Again, at no point was I pressured to take the vehicle, or did I feel like I was being pushed to take a deal. Without any fuss, we came to an agreement on price, and got the paperwork started.
Honestly, it was one of the most drama free price negotiations for a vehicle I’ve ever had!
After filling out my credit app, Baglier came back with a loan rate that was very comparable to the APR I received from the other dealership I had visited earlier in the day.
Add to that, John kept us entertained at his desk with his amazing stories, and his trash can basketball skills!
Even filling out the paperwork, after I had mentioned that I wasn’t interested in all of the extra warranties, there was no heavy handed pressure for me to purchase any extras. Just good general information, and no typical dealership pushiness to buy an extended warranty because your new car might someday blow up!
This is a dealership that truly puts their customers’ needs first, and goes out of their way to ensure that their customers leave the dealership satisfied!
I’m thoroughly enjoying my new Solstice, and I have the team at Baglier to thank for it!
When I’m in the market for another used vehicle, I would definitely make the trip back to John, Aaron, and the team at Baglier Mazda! Thanks again guys!