I contacted Baglier Mazda about a vehicle they had in stock. I was put in contact with Aaron Brown. He immediately was trying to get me to come into the dealership. I informed him that I'm 4 hours away and I'm interested in getting as much done via phone/email as possible.
Once I informed him I was an out of state buyer communication ceased. Couldn't even get him to send Carfax vehicle history, loan application, out the door price - nothing.
I took it upon myself to obtain a copy of the vehicle history and found their application for finance online and filled it out.
The next day I was greated with a copy and paste auto response from Aaron like we haven't even spoken before.
Finally got around to getting the ball rolling on this and I asked the out the door price. He sends me generic copy and paste response from website. I informed him that the price is much higher than KBB/Nada fair market value as well as higher than on their own website that has multiple hundreds of dollars off intrusive ads everywhere.
I informed him of my ideal out the door price and he responded with a generic "You must come into the dealership to talk price."
I don't get what he doesn't understand about me being in another state and if I make a trip out there all I want to do is sign papers and leave. I'm not trying to spend 8 hours getting 4 squared by inexperienced sales staff at a dealership in another state.
No reason we can't settle on a price over email, phone or text.
I've worked in a dealership atmosphere my entire working life and I've never seen a sales representative so careless about making a deal. You really let me walk because you don't want to spend 20 minutes to do your job?