Baierl Acura

Nick and Shawn were great to deal with at Baierl Acura. Although frustrating to obtain the MDX we wanted the wait was worth it. Both them communicated frequently and quickly responded to our email question Although frustrating to obtain the MDX we wanted the wait was worth it. Both them communicated frequently and quickly responded to our email questions/requests. The negotiation was fair and the closing was professional and informative. A really great job by both Nick and Shawn. Scott More

Shawn helped us tremendously from the very start, and he made purchasing a new vehicle an efficient and positive experience. He was very responsive to all of our emails even on his days off, worked with us made purchasing a new vehicle an efficient and positive experience. He was very responsive to all of our emails even on his days off, worked with us on negotiating a price, went above and beyond in obtaining a great financing rate, and he was open and honest with us in discussing additional vehicle options. We completely trust Shawn, and I hope we are able to work with him for many years to come. Thank you! We love our new vehicle!!! More

My leasing experience at Baierl went very well. Shawn was very helpful throughout the entire process. He was very quick to respond to emails, even at night and on the weekends. When I arrived at the dealersh very helpful throughout the entire process. He was very quick to respond to emails, even at night and on the weekends. When I arrived at the dealership I was promptly greeted but not overwhelmed by Ken (he often works with Shawn). Then Ken took us for a test drive and was able to show us a lot of the features of the car. Shawn and Ken were a great team and made the process very relaxing. More

Shawn had sold me my first 2010 TSX about a year and half ago. He was extremely helpful and patient with me as I had some major issues with another vehicle I was trying to trade in as well. Shawn took it u ago. He was extremely helpful and patient with me as I had some major issues with another vehicle I was trying to trade in as well. Shawn took it upon himself to work with me and get me in a new car. He did a great job on both sales, and I would recommend him to everyone I know. Jennie Licata More

I have had a great experience working with Shawn Ludwig from Baierl Acura. I was impressed with how quickly he responded back to my request. He took the time to check in with me on any thoughts or questio from Baierl Acura. I was impressed with how quickly he responded back to my request. He took the time to check in with me on any thoughts or questions that I had and to work to get the best possible deals available. Shawn also was able to give me an estimate on my vehicle prior to visiting the dealership. You can tell he truly cares about his customers. He has continually worked with me and is there at anytime to help in anyway that he can. Truly has been a great experience!!! Thank you!! More

I am completely pleased with my decision to lease a new Acura ZDX. Shawn was great--and all of my needs were met. From my initial online contact with Shawn--he stayed in contact with me, and really made Acura ZDX. Shawn was great--and all of my needs were met. From my initial online contact with Shawn--he stayed in contact with me, and really made me feel like I was his top priority. The entire process was painless--and they even had to dealer-trade for my specific vehicle. The financing/paper-signing was quick and painless. Overall, this has been the best experience I have had at a dealership. I will absolutely recommend Baierl Acura to everyone I know. More

Walked into the dealership and was greeted normally, asked to see the car and was pointed to where the car was. Once at the car the salesman had no clue about any of the details, and got angry when I q asked to see the car and was pointed to where the car was. Once at the car the salesman had no clue about any of the details, and got angry when I questioned advertised material that he "wasn't sure if it was posted right". After all of this I still was interested in the car and wanted to work on numbers. Salesman said "these are the numbers and they will not change" followed by something to the extent of if they do I might call you but no need to waste our time. Could have potentially sold the car but refused to do any work. More

I just had the worst customer service experience ever dealing with financial and sales departments at Baierl Acura. The car was advertised and sold as certified pre-owned vehicle with all inspections dealing with financial and sales departments at Baierl Acura. The car was advertised and sold as certified pre-owned vehicle with all inspections and necessary tests done. However, after only two weeks of “driving experience,” technical problems took place. I visited Acura dealership in Langhorne, PA and asked them to check my”new” car. Major issues were found that had to be fixed even before the sale of this car. In addition, Acura technicians in Langhorne found wax marks indicating that these issues have been known about by the Seller. In addition, at the time of purchase, I was strongly recommended to buy a warranty for my car at Baierl and I was told I can cancel it any time and get my money back in the original form of payment . The very next day after my purchase, I called Baierl and asked to cancel this warranty. They requested letter of cancelation and promised me to return my money. After a week, I called Baierl and had a very bad experience over the phone. I didn’t get my refund! The way they treat their customers after you paid all you money is unacceptable. Dishonesty, malfunctions, bad service, and troubles you will get if you go to Baierl Acura. P/S don’t buy from these petty thieves, no matter how good the deal is! More

I live in Greensburg Pa. very close to another Acura dealership.I spent an entire morning negotiating a deal for the trade in of my 05 Acura MDX and purchase of a 10 MDX replacement.I left the dealer wi dealership.I spent an entire morning negotiating a deal for the trade in of my 05 Acura MDX and purchase of a 10 MDX replacement.I left the dealer without sealing a deal.A call to Baierl,my first non internet communication reinforced the value in driving an hour to Wexford.I spent 20 min.in the dealership.I purchased my replacement,saved several thousand dollars and had a professional,friendly interaction. More

I had previously submitted the poor quality of service that I received while purchasing a vehicle with Baierl Acura. I must say that after all the issues were brought to the attention of the General Sale that I received while purchasing a vehicle with Baierl Acura. I must say that after all the issues were brought to the attention of the General Sales Manager he went out of his way to make the situation right. I am a much happier customer, and would surely suggest purchasing your vehicles through Baierl Automotive. More