Baierl Acura

The service is always good but it costs a fortune. I was charged $551.65 for 2 hours of labor. They've lost my business.

I called Acura service department and had my car picked up and delivered for replacing my auto tires. This was a great experience since it was easy to arrange and convenient for me. The workers who picked up my car from home were wearing masks and gloves which shows they believe in following the CDC guidelines. Also, my car was washed and the inside deep cleaned which was a pleasant surprise. I suggest you support your local Acura dealer during these rough times.

If you feel the need to take your car here make sure you inspect every bit of work done. Twice now we've taken my wife's 2019 RDX in and they've charged us for work they never actually did. When confronted they told us "the tech didn't think it was needed". Why charge then? Further, since this has now happened twice it's very clear they are just padding bills and assuming customers are too stupid to check. They've also "forgotten" to apply promotional pricing that they've up-sold on. These people are old school rip off artists. They should be absolutely ashamed of themselves. We sent in a complaint and never even got a response.

From the moment I sat down with Mary Beth Belsito for the best car purchasing experience I've ever had, when purchasing my MDX Hybrid over a year ago, every experience then and since with the team at Baierl Acura has been easy and enjoyable. The staff is always friendly, courteous, and do their best to get my service done quickly. They always communicate things very clearly, and answer any questions I have. The lounge is comfortable, offers several complimentary snacks and beverages, and I'm always able to get my work done while the car is being serviced. Baierl Acura has taken all the pain and inconvenience out of purchasing and maintaining a great car. I highly recommend them.

Roddy Saccic, service advisor at Baierl Acura has provided me with outstanding customer service for many years. He is thorough, knowledgeable and a clear communicator. I consider myself fortunate to know Roddy.

I bought a Certified 2017 RDX, The car is wonderful. The service from Rob the manager and Lauren was great. But, my salesman Jeffrey Dunn went over and above for me. If you want an associate at the dealership who will not stop until he gets exactly what you want, please call or stop by and ask for Jeffrey.

Ken was wonderful. He made our first leasing experience so positive. He was knowledgeable, efficient, and professional. He made us feel very important and got us the exact car we wanted. We look forward to working with Ken again!

All staff the consumer comes in contact with are respectful and courteous. I appreciate them all! The service and sales staff have treated me very well.

We purchased a pre-owned Acura RDX. The vehicle was in great condition and we are very satisfied with our purchase. We would definitely come back again.

Purchased a preowned certified MDX. Very satisfied with the vehicle and the purchase experience. Had to make 2 one hour drives back to the dealership to have the back up sensors replaced. Happy with the service department and the assistance they provided, Very supportive. However, disappointed that a certified preowned vehicle that had a 182 point inspection check completed had 2 items marked 'yes' inspected and OK. but had to be returned for repairs because back up system was inoperable and turned off.