Baierl Acura

Passenger side door was replaced. Discovered the repaired door’s weatherproofing gasket was not installed properly. Rain and air were leaking in! Had to go back to the service department an hour away to have this fixed. There was no apology. they just made me wait. Get your car repaired elsewhere.

I continue to get my Acura serviced at this dealership because they are always timely and efficient in their work. This is my second Acura and I believe that local mechanics struggle with the maintenance of these vehicles. My second car seems to be running more efficiently for a longer period of time and I believe that is because it is now being serviced correctly.

Set up appointment and was taken on time, given an estimated start and completion time, as well as cost. The car was finished sooner than expected and John Henline helped get me under the estimate. All work was done well and got a car wash, too.

As usual, Rod provided excellent service and advice. Rod is always very professional, while friendly and provides a great customer experience. I can always trust Rod to provide good sound advice for my car maintenance.

The instrument panel showed “check transmission “ “check emission system”. The symptoms;slippage, sputter and bang into gear . I had just arrived in Pittsburgh from my high speed drive from New Jersey when these symptoms occurred . My local contact suggested that I limp my way to Baeirl Acura service Dept. I called first and was warmly greeted by Marissa who suggested that I either drive or have it towed . It was a dreary rainy morning when I drove right up to the inside service door. John, one of several service technicians greeted me and took my information. He was reassuring suggesting that it may not be the trans - maybe just a sensor. I asked about a loaner vehicle and umbrella . I had 3 Appointments that morning . No problem. Marissa put us into a loaner and John provided an umbrella. Mid day, just as I was wrapping up my last appointment john called with the good news . It seems that I had picked up a bad batch of gas . The problem was cleared and he’ll confirm that after a 10-15 mile drive. When I returned with the loaner to pick up my car I saw that it had been washed . John then showed me an all points inspection that was performed and a service report with a $0 balance . No charge! It gets better. I want to return the umbrella and he says “keep it” I argue but to no avail . He then hands me an Acura tote bag and some sample Acura care bottles . I drove in upset and drove out with a great big smile on my face . What an incredibly positive experience !! I am delighted to recommend Baeirl’ s amazing service department

The service team is exceptional. Rod Sassic goes out of his way consistently to assure a good experience. The service is the reason I continue buying Acuras there.

Ken was excellent during the purchase of our new Acura MDX. He did everything in his power to make everything a seamless transaction, even while we were a few hours away at work! He had the car ready to roll when we arrived that evening.

The replacement was done quickly within the warranty. The replacement part was not available but was obtained by the next day. Appointment process is simple to use and drive-in service option is a convenient option.

I visited Bairel Acura Wexford. I had the most pleasant experience with my Sales Person Mary Beth. She was the most understanding, in helping to purchase a vehicle. She completely worked have hard in getting the right price for me and my budget. Please if your looking to purchase a vehicle please stop by and visit Mary beth you will not be disappointed. She is the most reliable person to contact for deals. I offer a big shout out to Mary beth

We completed the lease on our previous RDX and began a new one on a 2019 RDX. The car and the service are terrific. We are very pleased.