Baierl Acura

I purchased my new 2011 TSX from Baierl Acura in September of last year. Recently, I had it in for its first routine maintenance service appointment. Every part of the experience was top notch. Wh September of last year. Recently, I had it in for its first routine maintenance service appointment. Every part of the experience was top notch. When I called to schedule the appointment and request a loaner vehicle, I was given many options from which to choose. When I arrived to drop off my car the evening before my appointment, someone was there from the service department to greet me and quickly transition me into a brand new, just out of the wrapper, loaner car. I then told Joe, the service manager, I wanted the service package that Acura sent me in an email priced at $69. He immediately responded that they perform that very same service at a lesser cost at Baierl Automotive. How often does a customer hear that? The next day, Rod contacted me, told me my car was finished, that my cost was $51 (tax included) and I could pick it up at my convenience. When I arrived I was greeted outside by someone from service who asked me if I needed any help moving anything from the loaner car back into mine. As soon as I got inside, Rod was there to go over and explain all the work done to my car. He then escorted me to the cashier and while I was paying my bill, he had my car pulled up waiting for me by the exit. The whole experience was quick, courteous, and very convenient. Thank you Baierl Acura. Frank Sedlak More

In the past I have visited this dealership (Baierl Acura) to have my Acura serviced, standard scheduled service. Most recently I was given a loaner car to drive, just like in the past. On the second day the to have my Acura serviced, standard scheduled service. Most recently I was given a loaner car to drive, just like in the past. On the second day the car started to overheat. I called the dealership immediately and asked "what should I do?" the service guy said "just try to drive it back here"... Not - I will call a towing company. Once I got back they switched the car out with another since my car was still being worked on. About 15 minutes later I received a call from the service manager stating they found the reason for the car to overheat, he said "the radiator had a hole in it", I said "wow that stinks", thinking nothing of it. I asked "is that good or bad for me?" He replied "well you’re going to have to pay for it" Of course like anyone else I asked "why?" I told him there was no way that it could have been me since I stayed on the highways and there was no physical damage that would support that. His "theory" on it was I must have been behind a salt truck and salt and/or debris hit the radiator and put a hole in it, which is not likely. I basically told them there was no way in xxxx that happened since I was nowhere near any salt trucks. Anyway - after this I heard NOTHING from them until almost 3 full weeks later. I received a call from this service dept asking why my insurance company did not contact them. I said "Why would MY insurance company contact you?" He asked for my insurance info and I gave him my agent's name and insurance provider, which my insurance company is FULLY aware of the situation and what they are trying to do - which is to file a fraudulent claim over a 150 dollar radiator. They have lost a valuable customer whom has spent thousands at this dealership and future new car sales and service forever over a 150 radiator that I did not break. Great Business sense! More

Went to look at a 2010 Mazda CX-7 that was on Baierl Acura's used car lot. Via their web site, I made contact with Shawn. He made this deal a truely no hassle experience. After my initial stop to look o Acura's used car lot. Via their web site, I made contact with Shawn. He made this deal a truely no hassle experience. After my initial stop to look over this car and test drive, I came back with my wife to let her test drive as well. Both visits went very well, we were treated extremely well ,not only by Shawn, but other staff also. I went a 3rd time to test drive on the highway, as I do 50% of my commute to work on the interstate. Shawn was very accommodating to my many visits and emails, dealing with both very professionally and promptly. Once we decided to make the purchase , Shawn made the negotiations painless......paperwork today was a breeze (thanks Bill B.) Our Mazda was ready for us....clean and gassed up. Ready to go and enjoy. As we left, we were thanked by other employees who happened to be walking by........WOW I have had dealings with this dealership since it was Bianchi Acura, and I have to say this was by far the BEST Thanks Shawn! More

Nick and Shawn were great to deal with at Baierl Acura. Although frustrating to obtain the MDX we wanted the wait was worth it. Both them communicated frequently and quickly responded to our email question Although frustrating to obtain the MDX we wanted the wait was worth it. Both them communicated frequently and quickly responded to our email questions/requests. The negotiation was fair and the closing was professional and informative. A really great job by both Nick and Shawn. Scott More

Shawn helped us tremendously from the very start, and he made purchasing a new vehicle an efficient and positive experience. He was very responsive to all of our emails even on his days off, worked with us made purchasing a new vehicle an efficient and positive experience. He was very responsive to all of our emails even on his days off, worked with us on negotiating a price, went above and beyond in obtaining a great financing rate, and he was open and honest with us in discussing additional vehicle options. We completely trust Shawn, and I hope we are able to work with him for many years to come. Thank you! We love our new vehicle!!! More

My leasing experience at Baierl went very well. Shawn was very helpful throughout the entire process. He was very quick to respond to emails, even at night and on the weekends. When I arrived at the dealersh very helpful throughout the entire process. He was very quick to respond to emails, even at night and on the weekends. When I arrived at the dealership I was promptly greeted but not overwhelmed by Ken (he often works with Shawn). Then Ken took us for a test drive and was able to show us a lot of the features of the car. Shawn and Ken were a great team and made the process very relaxing. More

Shawn had sold me my first 2010 TSX about a year and half ago. He was extremely helpful and patient with me as I had some major issues with another vehicle I was trying to trade in as well. Shawn took it u ago. He was extremely helpful and patient with me as I had some major issues with another vehicle I was trying to trade in as well. Shawn took it upon himself to work with me and get me in a new car. He did a great job on both sales, and I would recommend him to everyone I know. Jennie Licata More

I have had a great experience working with Shawn Ludwig from Baierl Acura. I was impressed with how quickly he responded back to my request. He took the time to check in with me on any thoughts or questio from Baierl Acura. I was impressed with how quickly he responded back to my request. He took the time to check in with me on any thoughts or questions that I had and to work to get the best possible deals available. Shawn also was able to give me an estimate on my vehicle prior to visiting the dealership. You can tell he truly cares about his customers. He has continually worked with me and is there at anytime to help in anyway that he can. Truly has been a great experience!!! Thank you!! More

I am completely pleased with my decision to lease a new Acura ZDX. Shawn was great--and all of my needs were met. From my initial online contact with Shawn--he stayed in contact with me, and really made Acura ZDX. Shawn was great--and all of my needs were met. From my initial online contact with Shawn--he stayed in contact with me, and really made me feel like I was his top priority. The entire process was painless--and they even had to dealer-trade for my specific vehicle. The financing/paper-signing was quick and painless. Overall, this has been the best experience I have had at a dealership. I will absolutely recommend Baierl Acura to everyone I know. More

Walked into the dealership and was greeted normally, asked to see the car and was pointed to where the car was. Once at the car the salesman had no clue about any of the details, and got angry when I q asked to see the car and was pointed to where the car was. Once at the car the salesman had no clue about any of the details, and got angry when I questioned advertised material that he "wasn't sure if it was posted right". After all of this I still was interested in the car and wanted to work on numbers. Salesman said "these are the numbers and they will not change" followed by something to the extent of if they do I might call you but no need to waste our time. Could have potentially sold the car but refused to do any work. More