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Baierl Cadillac
Wexford, PA
110 Reviews
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Showing 110 reviews
August 21, 2019
Professional and friendly Service rep was exceptional, very professional and made me feel the problem would be taken care of immediately--I did not have an appointment and was Service rep was exceptional, very professional and made me feel the problem would be taken care of immediately--I did not have an appointment and was treated with respect and the service was performed expeditiously Thanks More
by faye22
Employees Worked With
Brennen
Helpful August 06, 2019
Great Service The dealer and the service department treats you like a valued customer. My vehicle was squeezed into the schedule and it was quick, easy and conven The dealer and the service department treats you like a valued customer. My vehicle was squeezed into the schedule and it was quick, easy and convenient. More
by XTS V Sport
Employees Worked With
David Hull, Mark Cupps
July 17, 2019
Very good service Had an appointment scheduled for a Friday, but my husband thought it was for Thursday. Took the car there and there was no problem. Accommodated us Had an appointment scheduled for a Friday, but my husband thought it was for Thursday. Took the car there and there was no problem. Accommodated us as if we were scheduled. Even though this was for just an inspection, they let us know what needed replaced under warranty and took care of it. Wait wasn't bad and still washed the car (and vacuumed) even though it was a rainy day. Always a good experience there, plus snacks provided! More
by Tbird
Employees Worked With
Regina Kennedy
June 30, 2019
Flawless experience Easy to schedule. Slight weight at check in so Regina jumped in and handled my check in. Good advice from all. Reasonible charges with coupon for Easy to schedule. Slight weight at check in so Regina jumped in and handled my check in. Good advice from all. Reasonible charges with coupon for oil change. More
by AJ
Employees Worked With
Regina Kennedy
June 05, 2019
Great auto at a great price wonderful salesman thankyou Duke Quick and painless due to quality sales people and their support team. Great auto at a fair price the auto was ready for me when promised can't reall Quick and painless due to quality sales people and their support team. Great auto at a fair price the auto was ready for me when promised can't really ask for much more than that thanks Mike. More
by Ct6Mike
Employees Worked With
Mike Rossi, Joe Feldkircher, Tom Holderman, Mark Cupps, Regina Kennedy
June 04, 2019
Good experience I liked leading my first car from Joe. Was very disappointed when I went in to buy my second XT5 that he was not there. Herb Dill Dr was my salesm I liked leading my first car from Joe. Was very disappointed when I went in to buy my second XT5 that he was not there. Herb Dill Dr was my salesman and an exceptional job working with all Y concerns, questions and issues. He was very professional and accomadating! More
by Mitchellboop
Employees Worked With
I bought my car with Her. Gillner. The first XT5 I leased I leased from Joe Feldkircher and he was wonderful as well! Herb was very accomadating to all of questions and concerns!, Joe Feldkircher, David Hull, Regina Kennedy
May 29, 2019
Excellent service, as usual. Had an appointment for an oil change and tire rotation. All went well. They looked at another issue for me, and we made an appointment for a loaner ca Had an appointment for an oil change and tire rotation. All went well. They looked at another issue for me, and we made an appointment for a loaner car and service. Happy. More
by Raymo
Employees Worked With
Greg McCreight
January 10, 2019
New Ownership- Final Update Car was in dealership for 3 days(free loaner provided) picked up today with issues resolved. Appreciate the diligence by Baierl(Bob Helsel) in tracki Car was in dealership for 3 days(free loaner provided) picked up today with issues resolved. Appreciate the diligence by Baierl(Bob Helsel) in tracking down. No doubt they have salvaged our relationship. Thank you More
by Soon to be past customer
Employees Worked With
Bob Helsel
January 04, 2019
New Ownership -Redux Contacted dealer after their reply to my initial review of 12/17. Received positive response saying car needed part and they would call when received Contacted dealer after their reply to my initial review of 12/17. Received positive response saying car needed part and they would call when received. Over two weeks now - surprised it takes this long for an American car part. Once again, they” new” Baierl following short on service .... and promises. More
by Soon to be past customer
Employees Worked With
David Hull, Bob Helsel
December 27, 2018
Baierl Cadilac service is awful I have made two appearances in the service department since buying my new Cadilac at Baierl. On each of the occasions, I have been there for oil chan I have made two appearances in the service department since buying my new Cadilac at Baierl. On each of the occasions, I have been there for oil change and tire rotation, but also had minor problem/ request for service. One involved my wiper fluid being contaminated (from the time i purchased the vehicle) and another time it involved a "add oil" notification that kept appearing even though i didnt need oil. On both occasions, when I picked up my car, i was told they could not find the problem; but upon leaving the dealership i quickly ascertained that they DID NOT address the problem and it still existed. I had to return to have the windsheild washer fluid addressed. i now have to deal with the add oil notification at a later date at great inconvenience. In addition, i am supposed to recieve a free car wash when obtaining service. On this most recent trip ---it was not washed . i was told that the lot attendant went home early (without apology from the service rep!) . In addition, i had extreme issue with a "bubble" in my tire. 4 months after purchase, a bubble appeared in my sidewall. I had to purchase a new tire as i was told that it was not covered under warranty. Then 4 months later, the same problem ocuured in the new tire that i purchased. This time I was told that it was covered under road hazard warranty". Why would this NOT apply to the first brand new tire? More
by Pat
Employees Worked With
Greg
