Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Baierl Honda
Wexford, PA
1,308 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,308 reviews
October 10, 2016
Great buying experience with Haston Lowman I worked with Haston on the purchase of an Acura TL. The car was to be sold "as is" but Haston made sure the concerns I had were taken car of. He ma I worked with Haston on the purchase of an Acura TL. The car was to be sold "as is" but Haston made sure the concerns I had were taken car of. He made my car buying experience very easy. I would recommend working with Haston if you are the market for a used car. More
by Scott412
Employees Worked With
Haston Lowman
Helpful October 08, 2016
Pilot 2016 Ken was a excellent salesman and made my experience easy. He had me into my new Pilot in a day or so. He took care of all the phone calls with my ba Ken was a excellent salesman and made my experience easy. He had me into my new Pilot in a day or so. He took care of all the phone calls with my bank and insurance company. He continue to answer my questions and been very helpful even a few days after I purchase my SUV. More
by lcarter
Employees Worked With
Ken Dash
September 26, 2016
amazing dealership & friendly sales people Art Morgan was a great sales man. He answered all of our questions and was very trustworthy. He got us an amazing, safe and reliable car for a great p Art Morgan was a great sales man. He answered all of our questions and was very trustworthy. He got us an amazing, safe and reliable car for a great price. I would recommend anyone to go see him at Baierl Honda in Wexford. He knows all about the vehicles he's selling and hes a huge steelers can (which was a huge plus!!) If I ever purchase another vehicle, I will go see Art Morgan before anyone else!! Also Mike Suttor really helped me understand about the car and the price and payments. Thanks Mike!! More
by Lauren and Ryan
Employees Worked With
Mike Suttor, Art Morgan
September 21, 2016
Fullfiled all my needs Art Morgan made the whole experiance a pleasure by fullfilling all of my needs for a new/used vehicel. I will recommend him to my family and friends. Art Morgan made the whole experiance a pleasure by fullfilling all of my needs for a new/used vehicel. I will recommend him to my family and friends. More
by Shark1
Employees Worked With
Art Morgan
September 15, 2016
CRV heaven I recently bought a CRV from this dealership with Art Morgan as my sales person. He immediately eased my concerns re: buying a new vehicle as a single I recently bought a CRV from this dealership with Art Morgan as my sales person. He immediately eased my concerns re: buying a new vehicle as a single woman. He provided info needed, listened to my concerns and desires for my car, particularly budget and size for hauling. As an art teacher and kayak owner the ability to carry lots of cargo was essential to me. He helped me compare prices and features of the CRV and recent baby brother, the HRV. I was shown a wonderful pre owned CRV that was amazingly clean and in top shape for a price that worked for my budget. I've had it several weeks now and am happy with it's performance during a long road trip.. Unexpectedly, my kayak actually fits inside the vehicle as well!! I am pleased with the purchase and had a great buying experience I had with Art. He is low key enough not to pressure the sale but energetic enough to make sure all of my questions were answered..I'll recommend him to my friends and family. More
by Jakester3
Employees Worked With
Mike Webster did a great job with business end of the deal!!, Art Morgan
September 13, 2016
Be prepared to walk away Below is a story of my encounter with this dealership. Here is the summary: The management at Baierl is unprofessional and will try to take advantage Below is a story of my encounter with this dealership. Here is the summary: The management at Baierl is unprofessional and will try to take advantage of you. The manager was condescending and unwilling to honor their own advertisements. Because of how we were treated, we walked away and bought our car at Rohrich, where everyone was professional and welcoming. If you're looking for a new Honda in Pittsburgh, drive right past Baierl on your way to Rohrich. I was looking to buy a new CR-V and had shopped around in the Pittsburgh area for the best price. Baierl had initially given me an offer $400 higher than Rohrich, so I asked them to match as they were in a more convenient location. The sales associate told me over the phone that "of course we will match it, I'm not gonna lose a sale for $400." Everything was in place, they had even acquired the exact color I wanted in a matter of days. All that had to be done was appraisal of my trade-in. This is where it all fell apart. We watched the appraiser examine my car (a great condition 2009 Civic with low miles) for a matter of 45 seconds at most -- she didn't even start the car. We waited for the offer sheet and much to our surprise low-balled us quite a bit (more than $2,000 below the lowest KBB trade-in value). We said we expected at least the KBB value, as they have a sign in their dealership that reads, "Let us put you in something new! We'll take any trade at much better than Blue Book value...." The sales associate went back to get his manager (I'll refer to her as Felicia), who happened to be the appraiser, and whose last name happened to be the same as the one on the dealership. She greeted us by asking, "What's up?" and when I explained the situation she offered to show us her appraisal via Vauto. She initially offered $5,000, and went up to $6,000, but said she planned to retail for $10,600, which is a mark up of more than 100% over her initial offer. (This is NOT standard in the used car business.) I showed Felicia the sign in her dealership, and she said, "it's just a guide, our profit margin is $2,500, and that's what we'll give you for the trade," ignoring the fact that none of those numbers added up. She explained to us in a most condescending tone that we were already getting a good deal on the new car "for only $100 more than I could buy it, and I'm [Felicia] Baierl." I went outside to call Rohrich, they said they would give me a deal at least as good, and we decided that after the way we'd been treated by Felicia that we'd rather take our business to Rohrich even if it didn't save us any money. In the end, Rohrich beat Baierl by $400, which is amusing because Baierl said they 'weren't going to lose a sale for $400' just a few days ago. Before we left Baierl we told them that we had a better deal lined up at another dealership, and Felicia made no effort to keep us there (she didn't speak to us again), even after we explained we would be in the market for a couple new cars in the near future. As it turns out, a decent portion of the sales team at Baierl left for Rohrich just a few months ago. I can see why -- Baierl's management is the worst I've ever dealt with in a customer-service-driven industry. We genuinely felt bad for our sales associate; we were able to walk away. Bye, Felicia! More
by jonchris
Employees Worked With
Lindsay Baierl
September 12, 2016
Car buying experience Very professional and courteous. Have purchased several cars from them in the past it has been a great experience each time. Would never buy a car any Very professional and courteous. Have purchased several cars from them in the past it has been a great experience each time. Would never buy a car anywhere else. More
by Shelle
Employees Worked With
Ken Dash
August 27, 2016
Excellent Service Arthur Morgan was our sales rep. and he provided great information and showed us everything we needed to understand about the car and its features. We Arthur Morgan was our sales rep. and he provided great information and showed us everything we needed to understand about the car and its features. We would highly recommend him to anyone who is in the market for a new car. Outstanding More
by renaud,wjr
Employees Worked With
Art Morgan
August 27, 2016
Awesome George our salesman was awesome very knowledgeable about the cars we were looking at and took his time to make the purchase painless as possible. All George our salesman was awesome very knowledgeable about the cars we were looking at and took his time to make the purchase painless as possible. All the people involved were great. More
by Jeff Carelle
Employees Worked With
Chris Fancona, George Tanner, Jeff Nock
August 24, 2016
Great Experience Recently purchased a 2016 Pilot from Ken Dash and the team at Baierl. From the customer point of view it was a great experience which I very much app Recently purchased a 2016 Pilot from Ken Dash and the team at Baierl. From the customer point of view it was a great experience which I very much appreciate. More
by pml123
Employees Worked With
Ken Dash
