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Baierl Subaru
Pittsburgh, PA
1,000 Reviews
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July 04, 2026
I would not find this as a favorable experience. I would have liked to be notified that there was only one key prior to driving an hour and a half to make this deal happen. When I set everything up I would have liked to be notified that there was only one key prior to driving an hour and a half to make this deal happen. When I set everything up days before arrival. they knew my parents finances were limited so for them to now have to spend hundreds on a backup key is very frustrating. After leaving they were to send me who I now need to go to do a key but there was no follow up. We did receive replacement weather mats after having to point out two of the mats were missing but also expected the car to be cleaned and ready upon arrival not still have dog hair in it. More
by Jacque K
Employees Worked With
Patrick Shutrump, Kara Sheedy
July 01, 2026
I rarely leave negative reviews, but I feel other customers should be aware of my experience. I brought my Subaru to Baierl Subaru for a state inspection where a wheel bearing issue was diagnosed. customers should be aware of my experience. I brought my Subaru to Baierl Subaru for a state inspection where a wheel bearing issue was diagnosed. I purchased a GWC vehicle service contract through this dealership when I bought the vehicle. The service department initially told me I had no warranty. I then went back to the salesperson who sold me the car, and he immediately verified that my GWC contract was active and printed a copy for me. I returned to the service department with the contract in hand. The service manager reviewed it, made copies, and I pointed out that the front page specifically lists bearings as a covered component. I was still told the repair was not covered because "the computer" said otherwise. At that point, I called GWC myself. They confirmed that my contract was active and that the wheel bearing repair was covered under my plan. Only after that did the dealership submit the claim for authorization. The repair was approved, and instead of paying over $1,500 out of pocket, I owed only my $100 deductible, exactly as my contract provides. My disappointment is not that there was confusion over a third-party warranty. Mistakes happen. My disappointment is that I had to prove I had a warranty that this dealership sold me, present the contract myself, point out the covered component, and contact the warranty company before the claim was even submitted. I want to sincerely thank the salesperson who sold me my vehicle. Although this was not his department, he took the time to verify my contract and help resolve the issue when I wasn't getting answers elsewhere. I hope dealership management reviews how third-party warranty claims are handled. Customers should not have to advocate this hard to have a valid warranty honored. More
by t.stoddard
Employees Worked With
John Snyder
February 25, 2026
The dealership was great I worked with Joel who was amazing. Everything was done quick organized and couldn’t be more pleased! They made my 16 year old very happy! amazing. Everything was done quick organized and couldn’t be more pleased! They made my 16 year old very happy! More
by Ktq717
Employees Worked With
Joel
August 07, 2025
Customer service was approachable, knowledgeable, and provided tons of education. We changed course several times while working with Baierl over a short period of time: sales were accessible and responsi provided tons of education. We changed course several times while working with Baierl over a short period of time: sales were accessible and responsive, provided endless proposals as we worked toward our goal. More
by M.tabach01
Employees Worked With
Michael Goessler
August 04, 2025
The sales man was great we purchased the car we came into buy and he showed me how to operate the many new functions that the vehicle has. into buy and he showed me how to operate the many new functions that the vehicle has. More
by Smitchell68
Employees Worked With
Zack Peindl, Jordan Smith
August 04, 2025
Always friendly staff and service is fast and reliable. The buying process was very comfortable and Caeden and Kara answered all my questions. The buying process was very comfortable and Caeden and Kara answered all my questions. More
by Emma Pineapple
Employees Worked With
Caeden Porter, Kara Sheedy
August 03, 2025
I had a great experience. Staff was very polite and knowledgeable. Car was very clean employees very professional. Very happy overall with my 22 outback premium Staff was very polite and knowledgeable. Car was very clean employees very professional. Very happy overall with my 22 outback premium More
by trinity121813
Employees Worked With
Baylle
August 02, 2025
Great and patient service from Zackery. He was a pleasure to work with. It is a long process but they take the time to explain details very well. He was a pleasure to work with. It is a long process but they take the time to explain details very well. More
by Rdlamp
Employees Worked With
Zackery Peindl, Philip Montesano, John Bokin, Jordan Smith
July 31, 2025
The dealership was awesome! Caiden my sales representative helped with all of my vehicle needs! He was able to find me exactly what I wanted for a great price! Caiden my sales representative helped with all of my vehicle needs! He was able to find me exactly what I wanted for a great price! More
by Hannah_nolte
Employees Worked With
Caden , Kara Sheedy
