Very professional and courteous. The free car wash is nice also even though I declined it (had wax on my car). The service center waiting area TV needs fixed or replaced. There is a big green vertical line running through it that seems to get bigger and bigger each time I come.
"Minor engine repair, due to interior check engine light. "
As always - Baierl Subaru's service team - made my service experience, as effective, efficient, informative, and pleasurable, as possible. During my most recent visit to the Dealership, for minor engine repair - about five service employees, that I was able to see - not counting the employees behind the scenes, such as mechanics/technicians - worked together as a team, to satisfy my service needs. Good culture. Morale seems high.
Requested service for check engine light and an overall review of maintenance needs as I intend to pass this car on to my son. Was greeted pleasantly by Darren as I pulled in. He called me later in the day to report on the car and assisted in determining what work to proceed with and what I could delay and explained the car would not be ready for another day. When I picked up the car, he explained that a part had been ordered that I would need to return for and pointed out that the vehicle was overdue for inspection. Darren genuinely cares about his customers.
I had scheduled service appointment and was really glad that i did so. Their walk in service was full and the wait was long. I only wish their service desk area was a little larger, as it seemed very crowded when signing/checking in. Also, lounge area seems to lack enough seating for the times when it is really crowded.
A very nice young man called me to say that my car was ready. He was very friendly and up beat. Then, when I picked up my car, he waited on me immediately and brought my car to me. Not only had my car been serviced, it had also been washed! What a nice surprise!! I appreciate the great service.