Baierl Subaru

Just What was Necessary I brought my wife's Outback for service. I do not drive it often and have enough on my mind without keeping track of when which services is due on her I brought my wife's Outback for service. I do not drive it often and have enough on my mind without keeping track of when which services is due on her car. So, I asked that the service just do whatever was necessary. I was very pleased upon picking up the car that no service was needed at resent, beyond oil change and tire rotation. As well, I had told about a slow leak n one of the tires. Again, no repair was undertaken, as the tires had only a little remaining tread. I cannot remember the last time I brought a car into a dealer service department and find they were actually interested in saving me money! The next service is not due for 10,000 miles (more than the car is driven in a year). The tires will soon need replacement, so Brandon decided it was not worth the cost of removing the tire from the rim. In sum, this visit went a long way toward establishing a basis for trust in the Baierl Subaru service department. In many prior settings with many dealer service shops, trust was in very short supply and I often felt ripped -off. This is quite a reassuring good start. More

John Robinson is good The service is quick and easy. John is pretty good and helps with problems. The waiting room is clean and the Internet was ok. Often you have snacks w The service is quick and easy. John is pretty good and helps with problems. The waiting room is clean and the Internet was ok. Often you have snacks which is nice but not necessary. Water was good. I appreciate John remembers my car and knows it’s record More

State Inspection Service Techs are pleasant, and explain repairs fully. If service is not necessary, they are upfront about those repairs as well. They also review se Service Techs are pleasant, and explain repairs fully. If service is not necessary, they are upfront about those repairs as well. They also review services with the customer after repairs have been completed. More

Tire Change I had gone to Baierl Subaru for a tire issue. The consultants were very helpful. I worked with Gary Zonghetti & his supervisor . I had a wonderful exp I had gone to Baierl Subaru for a tire issue. The consultants were very helpful. I worked with Gary Zonghetti & his supervisor . I had a wonderful experience, they not only provided me with excellent advice but also provided me a loaner car until the new tires came in. More

Outstanding Bought two Subarus from Beverly,she knows the product well and is a pleasure to work with. I would recommend her to anyone looking for a Subaru Bought two Subarus from Beverly,she knows the product well and is a pleasure to work with. I would recommend her to anyone looking for a Subaru More

Great service! Love the service and appreciate their attitude and flexibility. I highly recommend the dealership based on the service Dept. I ave always had better Love the service and appreciate their attitude and flexibility. I highly recommend the dealership based on the service Dept. I ave always had better experiences here than other places More

Bad wheel alignment I discovered that my 2016 car would not pass inspection due to a bald tire resulting from the alignment being out of whack. My mechanic suggested brin I discovered that my 2016 car would not pass inspection due to a bald tire resulting from the alignment being out of whack. My mechanic suggested bring the car to the dealer to see if Subaru would discount the price of 4 new tires. Brandon made no promises but said he'd do his bet for me, and gave me a loaner car so he could keep my car overnight. The next day I emailed him scans of two previous tire rotations I'd had performed during my 17 months of ownership. The upshot was that Subaru paid for a new wheel alignment and agreed to only charge me 50% of the usual price for 4 new tires. I was very satisfied! More

Relaxed, respectable experience The asked what I wanted, didn't tell me what I needed. Gave me time to make decisions independently without pressure. Explained everything thoroughly. The asked what I wanted, didn't tell me what I needed. Gave me time to make decisions independently without pressure. Explained everything thoroughly. Respectful and professional. More

Worked with us to get a new car at our price Friendly and helpful. Great experience overall. Spoke with John when first looking at trading in 2010 Forrester for new one. He emailed us multiple ti Friendly and helpful. Great experience overall. Spoke with John when first looking at trading in 2010 Forrester for new one. He emailed us multiple times regarding our interest and a revised quote from a manager, Ryan Shank. We stopped by on a day when neither John or Ryan were there and Pat helpers as well as Lori and the managers there that day. Like the delivery specialist idea and Ryan did a great job. More

Outstanding! Even though I didn't have an appointment, my problem was taken care of in an efficient and professional manner. Kayla went above and beyond and I tha Even though I didn't have an appointment, my problem was taken care of in an efficient and professional manner. Kayla went above and beyond and I thank her. As always, service was excellent. More