
Baierl Subaru
Pittsburgh, PA
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The website falsely claims they will give a $1000 bonus on trade-in's above Kelly Blue Book Fair value of your vehicle -- which is blatantly false. I called, gave my VIN number -- was quoted 19,000 as the on trade-in's above Kelly Blue Book Fair value of your vehicle -- which is blatantly false. I called, gave my VIN number -- was quoted 19,000 as the value +1000 = $20,000. I entered the VIN myself into Kelly Blue Book and the average Fair condition trade in value was $22,324 + $1000 should have been $23,324. I called and spoke to the manager and was told that there is a $2000 reconditioning fee deducted from trade in offers and the website says this in the "fine print" (he used that wording!) I couldn't find it anywhere on the website. I had already been offered that exact same amount from a competitor. Hence there is no $1000 bonus. Bogus -- False Advertising. I just believe if you put it on your website you should honor what you say. More
Amazing! John was extremely helpful throughout all parts of the purchase process and made the entire experience seamless and quick. Big thank you to John-- couldn't be happier! of the purchase process and made the entire experience seamless and quick. Big thank you to John-- couldn't be happier! More
My bf needed a new used car. The prices were reasonable and the dealer who helped us, Phil, was very straightforward about any questions or concerns we had. We had just moved to PA from Indiana state, so w and the dealer who helped us, Phil, was very straightforward about any questions or concerns we had. We had just moved to PA from Indiana state, so we had a hard time with out of state insurance and Phil helped my bf get the needed insurance. He was also exceeding patient when we had troubles with our banks and had to make several calls and wait on hold. I'll defiantly consider this dealership next time one of us needs a vehicle. More
Honest, Clean, Professional and Transparent. I have not met any person, no matter what department, in any negative way. I'm so HAPPY I made my purchase at Baierl. met any person, no matter what department, in any negative way. I'm so HAPPY I made my purchase at Baierl. More
Jim was very professional and personable. He was able to answer our questions and in some cases answered questions we didn't know we had! He went so far as to contact our insurance company for us. We have n answer our questions and in some cases answered questions we didn't know we had! He went so far as to contact our insurance company for us. We have never had better buying/leasing experience. More
Nick Pappas made our car buying experience quick and painless. We did our research online beforehand, and I think we finished the whole process in his office in about an hour. painless. We did our research online beforehand, and I think we finished the whole process in his office in about an hour. More
We've purchased three Outbacks through Philip Montesano and four Subarus total from Baierl. Buying a car used to be a dreaded event, but Philip makes it easy. He's always available to answer questions, k and four Subarus total from Baierl. Buying a car used to be a dreaded event, but Philip makes it easy. He's always available to answer questions, knows his product and has a great attitude. We'll be calling him in six months when my current Outback lease is up! More
Kari King Has provided exceptional customer service the high level of professionalism and courtesy and friendliness she has been extremely responsive even after work hours to email request which have been high level of professionalism and courtesy and friendliness she has been extremely responsive even after work hours to email request which have been numerous. More
It was very good. I was with Ford for many years and I researched many cars before making my decision. John made the process easy. He explained all the features in the car, answered all my questions and researched many cars before making my decision. John made the process easy. He explained all the features in the car, answered all my questions and was able to get me the car that I wanted. I have been telling everyone about my experience! More
This is the second Outback we purchased from John Snyder at Baierl...Very "comfortable" to work with, Price of new vehicle was more or less complete before we even got there....INCLUDING trade-in value of o at Baierl...Very "comfortable" to work with, Price of new vehicle was more or less complete before we even got there....INCLUDING trade-in value of old Outback; all "sight unseen" More